Apprentice Customer Account Handler

Summary

This vacancy is for an Apprentice Customer Account Handler based in Blackburn. The successful applicant will have the opportunity to support the business with general administrative duties as well as other ad-hoc duties defined by management.

Wage

£15,704 for your first year, then could increase depending on your age

National Minimum Wage rate for apprentices

Check minimum wage rates (opens in new tab)

Training course

Business administrator (level 3)

Hours

Monday - Friday 9am - 5pm. May need to work extra hours when required.

40 hours a week

Start date

Monday 5 May 2025

Duration

1 year 4 months

Positions available

1

Work

Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.

What you’ll do at work

JOB FUNCTION:

To provide an efficient liaison between the Customer, Area Sales Manager, Internal Departments and the various factories from first enquiry to delivery of finished goods. Provide information to customers regarding orders / deliveries etc.

MAIN TASKS:

Taking enquiries via the telephone/email and processing them accordingly
Processing new and established customer orders; working closely with the planning departments and also liaising with the warehouse/transport departments for efficient deliveries
Dealing with artwork from initial stages through to customer approval (where necessary) to finished product
To provide an efficient customer service with regard to prompt attention to all enquiries/complaints and being responsible for the collation of all relevant information
To deal with any customer complaints alongside the technical/quality control departments
To maintain and update customer price files
Extensive use of the PC to input/amend orders from receipt until invoice stage
To provide stock information and proof of deliveries where necessary
To co-ordinate the cost recovery on originations and obsolete stocks and labels
Some travel to customers & other Berry sites may be required on occasion

Where you’ll work

Haslingden Road
Guide
Blackburn
Lancashire
BB1 2PX

Training

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.

College or training organisation

TRAINING 2000 LIMITED

Your training course

Business administrator (level 3)

Equal to A level

Course contents

Skilled in the use of multiple IT packages and systems relevant to the organisation in order to: write letters or emails, create proposals, perform financial processes, record and analyse data. Examples include MS Office or equivalent packages. Able to choose the most appropriate IT solution to suit the business problem. Able to update and review databases, record information and produce data analysis where required.
Produces accurate records and documents including: emails, letters, files, payments, reports and proposals. Makes recommendations for improvements and present solutions to management. Drafts correspondence, writes reports and able to review others' work. Maintains records and files, handles confidential information in compliance with the organisation's procedures. Coaches others in the processes required to complete these tasks.
Exercises proactivity and good judgement. Makes effective decisions based on sound reasoning and is able to deal with challenges in a mature way. Seeks advice of more experienced team members when appropriate.
Builds and maintains positive relationships within their own team and across the organisation. Demonstrates ability to influence and challenge appropriately. Becomes a role model to peers and team members, developing coaching skills as they gain area knowledge.
Demonstrates good communication skills, whether face-to-face, on the telephone, in writing or on digital platforms. Uses the most appropriate channels to communicate effectively. Demonstrates agility and confidence in communications, carrying authority appropriately. Understands and applies social media solutions appropriately. Answers questions from inside and outside of the organisation, representing the organisation or department.
Completes tasks to a high standard. Demonstrates the necessary level of expertise required to complete tasks and applies themself to continuously improve their work. Is able to review processes autonomously and make suggestions for improvements. Shares administrative best-practice across the organisation e.g. coaches others to perform tasks correctly. Applies problem-solving skills to resolve challenging or complex complaints and is a key point of contact for addressing issues.
Takes responsibility for initiating and completing tasks, manages priorities and time in order to successfully meet deadlines. Positively manages the expectations of colleagues at all levels and sets a positive example for others in the workplace. Makes suggestions for improvements to working practice, showing understanding of implications beyond the immediate environment (e.g. impact on clients, suppliers, other parts of the organisation). Manages resources e.g. equipment or facilities. Organises meetings and events, takes minutes during meetings and creates action logs as appropriate. Takes responsibility for logistics e.g. travel and accommodation.
Uses relevant project management principles and tools to scope, plan, monitor and report. Plans required resources to successfully deliver projects. Undertakes and leads projects as and when required.

Your training plan

BTEC Level 3 Diploma in Business Administration, QCF
Functional Skills Level 2 maths and English can be obtained on the course if you don't already hold these qualifications

Requirements

Essential qualifications

GCSE in:

English (grade 4 (C))
Maths (grade 4 (C))

Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.

Skills

Communication skills
IT skills
Attention to detail
Organisation skills
Customer care skills
Administrative skills
Team working
Initiative

Other requirements

Please do not contact the company directly. Please note - we reserve the right to close any vacancies from further applications when we have received a suitable number of applications from which to make a shortlist. Please ensure you apply as soon as possible if you wish to be considered for this role.

About this company

We partner with our customers to bring innovative solutions that meet the needs of some of the fastest growing markets, while harnessing the strength of our people around the world to help customers and communities we serve achieve their sustainability goals.

https://www.berryglobal.com/en/ (opens in new tab)

After this apprenticeship

The opportunities in the world of business are endless. Many apprentices start in business administration, customer service or accountancy, which are great stepping stones into lots of exciting careers. You can go on to specialise in a particular field and into management. You will find people who started in administration working in all professional areas and at all levels. If you are good at IT and enjoy working with others, then a Business Apprenticeship could give your career a great start.

Ask a question

The contact for this apprenticeship is:

TRAINING 2000 LIMITED

Morgan Horne

morgan.horne@t2000.co.uk

0125454659

The reference code for this apprenticeship is VAC1000309537.

Apply now

Closes in 6 days (Friday 25 April 2025 at 11:59pm)

When you apply, you’ll be asked to sign in with a GOV.UK One Login. You can create one at the same time as applying for this apprenticeship.

Cookies on Find an apprenticeship

Contents