Apprentice Service Advisor - Daimler Truck/Mercedes-Benz

ESTAR TRUCK AND VAN LIMITED

Alchemy Way (L33 7AQ)

Closes in 30 days (Saturday 18 April 2026)

Posted on 19 March 2026

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Summary

We are recruiting for an Apprentice Service Advisor to join our Mercedes-Benz Truck dealership in Knowsley.

If you enjoy meeting new people, providing first class customer service and want to work in a role where you can make a real difference to the customer’s journey, this apprenticeship is a great place to start!

Wage

£16,640 for your first year, then could increase depending on your age

National Minimum Wage rate for apprentices

Check minimum wage rates (opens in new tab)

Training course
Customer service practitioner (level 2)
Hours
Monday to Friday, 08:00 - 16:30.

40 hours a week

Start date

Monday 11 May 2026

Duration

1 year 6 months

Positions available

1

Work

Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.

What you'll do at work

  • Meeting and greeting customers and discussing the needs of their vehicle
  • Raising job cards
  • Liaising with Technicians in the workshop to check job status
  • Managing your customers and their journey with us through clear and regular communication

Where you'll work

eStar Truck and Van Knowsley Truck
Alchemy Way
L33 7AQ

Training

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.

Training provider

REMIT GROUP LIMITED

Training course

Customer service practitioner (level 2)

Understanding apprenticeship levels (opens in new tab)

What you'll learn

Course contents
  • Use a range of questioning skills, including listening and responding in a way that builds rapport, determines customer needs and expectations and achieves positive engagement and delivery.
  • Depending on your job role and work environment: Use appropriate verbal and non-verbal communication skills, along with summarising language during face-to-face communications; and/or
  • Depending on your job role and work environment: Use appropriate communication skills, along with reinforcement techniques (to confirm understanding) during non-facing customer interactions.
  • Depending on your job role and work environment: Use an appropriate ‘tone of voice’ in all communications, including written and digital, that reflect the organisation’s brand.
  • Provide clear explanations and offer options in order to help customers make choices that are mutually beneficial to both the customer and your organisation.
  • Be able to organise yourself, prioritise your own workload/activity and work to meet deadlines.
  • Demonstrate patience and calmness.
  • Show you understand the customer’s point of view.
  • Use appropriate sign-posting or resolution to meet your customers needs and manage expectations.
  • Maintain informative communication during service recovery.

Training schedule

This role will be based onsite in our Knowsley Truck dealership, where you will learn on the job and be mentored by an experienced Service Advisor. You will also attend online classes through Remit and complete assignments and coursework. There will be a tutor from Remit who will periodically come out to see you at our site. 

Requirements

Essential qualifications

GCSE in:

  • English (grade 4/C)
  • Maths (grade 4/C)

Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.

Skills

  • Communication skills
  • IT skills
  • Organisation skills
  • Customer care skills
  • Problem solving skills
  • Administrative skills
  • Logical
  • Team working
  • Initiative

Other requirements

Must have documents to prove right to work in the UK, and pass a Disclosure and Barring Service (DBS) check. 

About this employer

We are eStar, the home of Mercedes‑Benz Trucks and Vans in the North West and North Wales. It is our mission to keep our customers and their businesses moving by providing exceptional service and using our technical expertise, while embracing the latest vehicle technology and contributing to a greener and more sustainable future.

https://estar.ltd/apprenticeships-at-estar/ (opens in new tab)

Company benefits

We offer a range of benefits including company benefits, financial benefits, family friendly benefits and also health/wellbeing and lifestyle benefits. 

Disability Confident

Disability Confident

A fair proportion of interviews for this apprenticeship will be offered to applicants with a disability or long-term health condition. This includes non-visible disabilities and conditions.

You can choose to be considered for an interview under the Disability Confident scheme. You’ll need to meet the essential requirements to be considered for an interview.

After this apprenticeship

On completion of this apprenticeship, you can expect to become a qualified Service Advisor, and from there you can continue progressing to Service Manager, General Manager, and beyond. 

Ask a question

The contact for this apprenticeship is:

ESTAR TRUCK AND VAN LIMITED

Emma Donegan

emma.donegan@estar.ltd

07519105880

The reference code for this apprenticeship is VAC1000308248.

Apply now

Closes in 30 days (Saturday 18 April 2026)

After signing in, you’ll apply for this apprenticeship on the company's website.