Apprentice Resident Liaison Officer

EQUANS REGENERATION LIMITED

Slough (SL1 7JT)

Closes in 21 days (Friday 28 November 2025 at 11:59pm)

Posted on 7 November 2025

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Summary

The Apprentice Resident Liaison Officer acts as the main point of contact between residents and the construction team. The role ensures effective communication, timely resolution of concerns and smooth project delivery. This apprenticeship provides structured training and develops key skills across both construction operations and customer service.

• Wage:

  £21,000 a year

  Check minimum wage rates (opens in new tab)

  Salary will be between £21,000 - £25,000.

• Training course: Business administrator (level 3)
• Hours: Monday - Friday, Shifts to be confirmed.

  36 hours a week

• Start date:

  Monday 1 December 2025

• Duration:

  1 year 6 months

• Positions available:

  2

Work

Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.

What you'll do at work

• Resident Communication: Establish and maintain open channels of communication with residents, informing them about project timelines, potential disruptions, and progress updates
• Information Distribution: Prepare and distribute newsletters, notices, and other informative materials to keep residents informed
• Issue Resolution: Act as the first point of contact for resident concerns, resolving issues promptly or escalating them when necessary
• Progress Monitoring: Assist in tracking on-site progress and relay necessary information to residents
• Event Coordination: Organise and participate in resident meetings, open days, and consultation events to foster community engagement
• Impact Assessment: Monitor the effects of construction activities on the community, ensuring residents are aware of factors such as noise, dust, or road closures
• Collaborative Efforts: Work closely with construction teams, site managers, and health & safety officers to prioritise and address resident needs
• Record Maintenance: Keep accurate records of all resident communications, including emails, letters, and meeting minutes
• Administrative Support: Perform administrative tasks such as report writing and document management
• Any other reasonable management request as agreed with Senior RLO / RLO Manager

Where you'll work

Equans
Slough
SL1 7JT

Training

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.

Training provider

MERCURY TRAINING SERVICES LTD

Training course

Business administrator (level 3)

Understanding apprenticeship levels (opens in new tab)

What you'll learn

Course contents

• Skilled in the use of multiple IT packages and systems relevant to the organisation in order to: write letters or emails, create proposals, perform financial processes, record and analyse data. Examples include MS Office or equivalent packages. Able to choose the most appropriate IT solution to suit the business problem. Able to update and review databases, record information and produce data analysis where required.
• Produces accurate records and documents including: emails, letters, files, payments, reports and proposals. Makes recommendations for improvements and present solutions to management. Drafts correspondence, writes reports and able to review others' work. Maintains records and files, handles confidential information in compliance with the organisation's procedures. Coaches others in the processes required to complete these tasks.
• Exercises proactivity and good judgement. Makes effective decisions based on sound reasoning and is able to deal with challenges in a mature way. Seeks advice of more experienced team members when appropriate.
• Builds and maintains positive relationships within their own team and across the organisation. Demonstrates ability to influence and challenge appropriately. Becomes a role model to peers and team members, developing coaching skills as they gain area knowledge.
• Demonstrates good communication skills, whether face-to-face, on the telephone, in writing or on digital platforms. Uses the most appropriate channels to communicate effectively. Demonstrates agility and confidence in communications, carrying authority appropriately. Understands and applies social media solutions appropriately. Answers questions from inside and outside of the organisation, representing the organisation or department.
• Completes tasks to a high standard. Demonstrates the necessary level of expertise required to complete tasks and applies themself to continuously improve their work. Is able to review processes autonomously and make suggestions for improvements. Shares administrative best-practice across the organisation e.g. coaches others to perform tasks correctly. Applies problem-solving skills to resolve challenging or complex complaints and is a key point of contact for addressing issues.
• Takes responsibility for initiating and completing tasks, manages priorities and time in order to successfully meet deadlines. Positively manages the expectations of colleagues at all levels and sets a positive example for others in the workplace. Makes suggestions for improvements to working practice, showing understanding of implications beyond the immediate environment (e.g. impact on clients, suppliers, other parts of the organisation). Manages resources e.g. equipment or facilities. Organises meetings and events, takes minutes during meetings and creates action logs as appropriate. Takes responsibility for logistics e.g. travel and accommodation.
• Uses relevant project management principles and tools to scope, plan, monitor and report. Plans required resources to successfully deliver projects. Undertakes and leads projects as and when required.

Training schedule

• Level 3 Business Administrator Apprenticeship Standard
• Your training will include in-depth knowledge, skills and behaviours
• All training takes place at work during your working hours, not at home
• Functional skills in English and maths if required

Requirements

Desirable qualifications

Other in:

• English (grade 4-9 Grading System)
• Full UK Driving Licence (grade Achieved)

Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.

Skills

• Communication skills
• IT skills
• Attention to detail
• Organisation skills
• Problem solving skills
• Industry Interest

Other requirements

- Must hold a Full UK Driving Licence - Must have access to their own car

About this employer

At Equans, we deliver essential services across energy, regeneration, and facilities management, helping communities transition to a sustainable future. We’re committed to developing early careers through structured apprenticeship pathways that provide hands-on experience and long-term growth opportunities.

https://www.equans.com/ (opens in new tab)

Company benefits

25 days annual leave + bank holidays. Pension scheme and life assurance. Employee benefits platform with discounts and wellbeing support. Opportunities for professional development and career progression within Equans.

After this apprenticeship

• Completion of this programme will lead to eligibility to development onto further training programmes such as Level 3 Team Leader/Supervisor

Ask a question

The contact for this apprenticeship is:

MERCURY TRAINING SERVICES LTD

The reference code for this apprenticeship is VAC1000275969.

Apply now

Closes in 21 days (Friday 28 November 2025 at 11:59pm)

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