Business Administration and Technology Service Development Apprenticeship

TELSOLUTIONS LTD

Harlow (CM19 5QE)

Closes in 24 days (Friday 17 April 2026 at 11:59pm)

Posted on 24 March 2026

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Summary

The successful applicant will be trained to provide service development and project support for our worldwide customer base and manage simultaneous customer projects, administration and finance queries.

Wage

£26,000 a year

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Salaries are reviewed on completion of the first 6 months and then again after the first year. Annual reviews are completed with perforname pay and an annual bonus.

Training course
Customer service specialist (level 3)
Hours
Monday - Friday, 9.00am - 5.00pm. This may be occasionally exceed if the training is off site at conferences or customer sites.

40 hours a week

Start date

Friday 1 May 2026

Duration

1 year 6 months

Positions available

1

Work

Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.

What you'll do at work

  • They will be trained to develop and maintain excellent commercial and business relationships both with our technical 3rd party partner suppliers and our range of customers maintaining the highest level of service
  • Day to day the role involving the creation, administration and management of projects from their inception to customer delivery and live service delivery
  • This also includes learning how to manage issues using appropriates tools and techniques
  • This may involve the responsibility to escalate unresolved issues to appropriate internal teams and co-ordinate these with all parties
  • Deliver positive communications to our internal and external customers updating and managing the company website and social media
  • Work cross-functionally with product, support and finance to ensure resolution of customer issues

Where you'll work

Unit 79, Greenway Business Centre
Greenway, Harlow Business Park
Harlow
CM19 5QE

Training

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.

Training provider

HARLOW COLLEGE

Training course

Customer service specialist (level 3)

Understanding apprenticeship levels (opens in new tab)

What you'll learn

Course contents
  • Business focused service delivery: Demonstrate a continuous improvement and future focussed approach to customer service delivery including decision making and providing recommendations or advice
  • Business focused service delivery: Resolve complex issues by being able to choose from and successfully apply a wide range of approaches
  • Business focused service delivery: Find solutions that meet your organisations needs as well as the customer requirements
  • Providing a positive customer experience: Through advanced questioning, listening and summarising negotiate mutually beneficial outcomes
  • Providing a positive customer experience: Manage challenging and complicated situations within your level of authority and make recommendations to enable and deliver change to service or strategy
  • Providing a positive customer experience: Use clear explanations, provide options and solutions to influence and help customers make choices and agree next steps
  • Providing a positive customer experience: Explore and interpret the customer experience to inform and influence achieving a positive result for customer satisfaction
  • Providing a positive customer experience: Demonstrate a cost conscious mind-set when meeting customer and the business needs
  • Providing a positive customer experience: Identifying where highs and lows of the customer journey produce a range of emotions in the customer
  • Providing a positive customer experience: Use written and verbal communication to simplify and provide complex information in a way that supports positive customer outcome in the relevant format
  • Working with customers/customer insights: Proactively gather customer feedback, through a variety of methods. Critically analyse, and evaluate the meaning, implication and facts and act upon it
  • Working with customers/customer insights: Analyse your customer types, to identify or anticipate their potential needs and expectations when providing your service
  • Customer Service performance: Maintain a positive relationship even when you are unable to deliver the customer’s expected outcome
  • Customer Service performance: When managing referrals or escalations take into account historical interactions and challenges to determine next steps
  • Service Improvement: Analyse the end to end service experience, seeking input from others where required, supporting development of solutions
  • Service Improvement: Make recommendations based on your findings to enable improvement
  • Service Improvement: Make recommendations and implement where possible, changes in line with new and relevant legislation, regulations and industry best practice

Training schedule

The training will be provided at the offices located in Harlow Essex and occassionally offsite meeting customers at their offices

Requirements

Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.

Skills

  • Communication skills
  • IT skills
  • Attention to detail
  • Organisation skills
  • Customer care skills
  • Presentation skills
  • Administrative skills
  • Logical
  • Creative
  • Initiative
  • Patience
  • Presentable

Other requirements

  • Disclosure and Barring Service (DBS) check is a requirement to handle sensitive data

 

About this employer

Telsolutions provide customer engagement services and technology designed specifically for income recovery and customer contact applications. Our unique strategies and communication services are designed to simplify business process and increase outcomes.

Telsolutions industry experience is second to none for proactive services, with client support and guidance that reduces operational costs and improves income rates. We demonstrate business efficiency gains and savings directly through clear success measurement and continual technology enhancements reviews.  Telsolutions are the recognised leader for developing cost effective AI services specifically designed local government and the private finance sector.

LinkedIn - https://www.linkedin.com/company/819329/admin/feed/posts/
X - @collectionnow

http://www.telsolutions.co.uk (opens in new tab)

Disability Confident

Disability Confident

A fair proportion of interviews for this apprenticeship will be offered to applicants with a disability or long-term health condition. This includes non-visible disabilities and conditions.

You can choose to be considered for an interview under the Disability Confident scheme. You’ll need to meet the essential requirements to be considered for an interview.

After this apprenticeship

  • The successful applicant will be offered a full time role at Telsolutions with an opportunity to specilise in managing a product and service or enter account managemant with performance pay

Ask a question

The contact for this apprenticeship is:

TELSOLUTIONS LTD

Daniel Pearce

daniel.pearce@telsolutions.co.uk

07908092034

The reference code for this apprenticeship is VAC1000275753.

Apply now

Closes in 24 days (Friday 17 April 2026 at 11:59pm)