RAF Air & Ground Steward - Full Time Career with Apprenticeship

Royal Air Force

Nottingham (NG1 2ND)

Closes on Saturday 30 August 2025

Posted on 28 August 2024

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Summary

A unique opportunity to complete an advanced apprenticeship as an Air & Ground Steward with an OFSTED outstanding training provider. You will be working on some of the most advanced aircraft in the world and play a key part in the UKs defence. With places available throughout the year, apply today!

Wage

£25,200 a year

Check minimum wage rates (opens in new tab)

Pay will increase incrementally each year.

Training course
Cabin crew (level 3)
Hours
Shifts to be confirmed on assignment to your first station after training.

40 hours a week

Start date

Monday 1 September 2025

Duration

2 years

Positions available

24

Work

Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.

What you'll do at work

Where you'll work

Nottingham
NG1 2ND

Training

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.

Training provider

ROYAL AIR FORCE

Training course

Cabin crew (level 3)

Understanding apprenticeship levels (opens in new tab)

What you'll learn

Course contents
  • Liaise with the customer, airport, ground staff, suppliers and colleagues to ensure the efficient loading of catering and ancillary items and boarding procedures meet service standards and aviation regulations.
  • Proactively address issues that arise during boarding, making effective decisions to ensure a satisfactory outcome and on time departure
  • Monitor cabin environment, appearance and on board facilities to ensure customer satisfaction and adherence to operational standards, and using controls to adjust it
  • Communicate effectively with customers, flight and cabin crew and other parties in the event of disruption, keeping them informed of progress, actions and results
  • Follow procedures to assist passengers with reduced mobility (PRM) or other requirements for special assistance
  • Address complex customer needs to ensure service standards and individual requirements are maintained
  • Complete the on board food, beverage and retail service provided by the organisation in line with standards and quality measures*
  • Communicate effectively with colleagues, flight crew, ground operational teams and customers at appropriate times to ensure service efficiency, safety and security and timely reporting of defective equipment is maintained
  • Conduct in flight checks and monitor customers and onboard facilities
  • Ensure post service requirements are completed, including reconciliations of stock / money or cash equivalents as required
  • Communicate and co-ordinate with flight crew, colleagues, customer and ground staff to ensure disembarkation procedures meet safety and service standards
  • Address issues that arise during disembarkation making effective decisions to ensure a satisfactory outcome
  • Ensure post flight requirements are completed including security of on-board resources and adherence to local regulations and practices as required
  • Participate in post flight debrief and duties.
  • Ensure self and team monitor and apply the compliance legislation, procedures and regulations commensurate to your role
  • Identify risks and non-compliance, ensuring corrective actions are taken or situations are escalated in accordance with organisation’s procedures
  • Identify and address / report actual or potential hazards
  • Record and report safety and security incidents including self-reporting when required
  • Actively engage in a safe, open and honest working environment
  • Work with the team to maintain brand / organisational standards at all times and identify and address any potential risks according to organisational procedures
  • Make decisions that satisfy the needs of the customer while delivering for the organisation
  • Achieve and aim to exceed commercial targets by applying techniques that are appropriate to all customer profiles
  • Apply principles of Cockpit/Crew Resource Management (CRM) and human factors

Training schedule

This training schedule has not been finalised. Check with this employer if you’ll need to travel to a college or training location for this apprenticeship.

Requirements

Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.

Skills

About this employer

The Royal Air Force work with our UK and international partners to watch the skies, respond to threats, prevent conflict, and provide assistance in an uncertain world. We provide all personnel with a varied range of training and activities to make sure you're ready for anything. A career in the Royal Air Force will provide you with a whole host of possibilities. You will receive world class training, allowing you to learn and develop throughout your career. We recruit throughout the year, so please ignore the closing and start dates.

https://recruitment.raf.mod.uk/ (opens in new tab)

After this apprenticeship

Ask a question

The contact for this apprenticeship is:

ROYAL AIR FORCE

0345 6055555

The reference code for this apprenticeship is VAC1000273519.

Apply now

Closes on Saturday 30 August 2025

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