Apprentice printer & design team member

Splatt Printing

NOTTINGHAM, NG5 6NB

Closes in 7 days (Monday 21 October at 11:59pm)

Posted on 2 August 2024

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Summary

The successful applicant will train with us in every aspect of our daily operations and will eventually be able to operate in every part of our daily operations and form an important part of a small team. No two days are ever the same, the work is very varied. We are friendly, informal and easy-going.

Annual wage
£12,480 to £22,308 a year

Minimum wage rates (opens in new tab)

Training course
Customer service practitioner (level 2)
Hours
5 days, (1 day midweek off) Monday - Saturday, 9.30am - 5.00pm.

37 hours a week

Possible start date

Monday 28 October

Duration

1 Year 3 Months

Positions available

1

Work

As an apprentice, you’ll work at a company and get hands-on experience. You’ll gain new skills and work alongside experienced staff.

What you’ll do at work

  • Learning all the company’s processes
  • Creating designs
  • Creating transfers
  • Printing on to different products
  • Dealing with customers requests from start to finish

Where you’ll work

5 BLAKE CLOSE

ARNOLD

NOTTINGHAM

NG5 6NB

Training

An apprenticeship includes regular training with a college or other training organisation. At least 20% of your working hours will be spent training or studying.

College or training organisation

ACCESS TRAINING (EAST MIDLANDS) LTD

Your training course

Customer service practitioner (level 2)

Equal to GCSE

Course contents
  • Use a range of questioning skills, including listening and responding in a way that builds rapport, determines customer needs and expectations and achieves positive engagement and delivery.
  • Depending on your job role and work environment: Use appropriate verbal and non-verbal communication skills, along with summarising language during face-to-face communications; and/or
  • Depending on your job role and work environment: Use appropriate communication skills, along with reinforcement techniques (to confirm understanding) during non-facing customer interactions.
  • Depending on your job role and work environment: Use an appropriate ‘tone of voice’ in all communications, including written and digital, that reflect the organisation’s brand.
  • Provide clear explanations and offer options in order to help customers make choices that are mutually beneficial to both the customer and your organisation.
  • Be able to organise yourself, prioritise your own workload/activity and work to meet deadlines.
  • Demonstrate patience and calmness.
  • Show you understand the customer’s point of view.
  • Use appropriate sign-posting or resolution to meet your customers needs and manage expectations.
  • Maintain informative communication during service recovery.

    • Your training plan

    • Level 2 Customer Service Practitioner apprenticeship qualification.
    • Apprentices who have not achieved the equivalent of level 2 in
      maths and English, must achieve these prior to end point
      assessment.
    • Apprentices will be allocated a Trainer Assessor and training will be
      planned and delivered in conjunction with the employer to meet
      the individual needs of the apprentice.
    • The apprentice will spend 20% of their working hours in off the job
      activities and training.
    • On the job and off the job training will be delivered in the
      workplace.

    Requirements

    Essential qualifications

    GCSE in:

    • English (grade 3)
    • Maths (grade 3)

    Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.

    Skills

    • Communication skills
    • IT skills
    • Attention to detail
    • Organisation skills
    • Customer care skills
    • Problem solving skills
    • Presentation skills
    • Team working
    • Creative
    • Initiative

    About this company

    Splatts are an established Nottingham business, started up in 2006. We are custom printers, specialising in printing onto garments and hard surfaces. B2B and B2C

    https://www.splattprinting.co.uk/?v=79cba1185463 (opens in new tab)

    After this apprenticeship

    • Full time permanent role within the company

    Ask a question

    The contact for this apprenticeship is:

    ACCESS TRAINING (EAST MIDLANDS) LTD

    Chloe Burton

    chloe.burton@atem.co.uk

    The reference code for this apprenticeship is VAC1000269097.

    Apply now

    Closes in 7 days (Monday 21 October at 11:59pm)

    When you apply, you’ll be asked to sign in with a GOV.UK One Login. You can create one at the same time as applying for this apprenticeship.