Medical Receptionist Business Admin Apprenticeship
the village surgery
Northumberland (NE23 6US)
Closes in 9 days (Tuesday 28 October 2025 at 11:59pm)
Posted on 16 October 2025
Contents
Summary
We are seeking a motivated and enthusiastic Apprentice Medical Receptionist to join our busy and friendly healthcare team. This is an excellent opportunity for someone looking to start a career in healthcare administration while gaining valuable hands-on experience and a recognised qualification.
- Wage
-
£14,722.50 for your first year, then could increase depending on your age
National Minimum Wage rate for apprentices
- Training course
- Business administrator (level 3)
- Hours
-
Monday to Friday 8am to 4pm
37 hours 30 minutes a week
- Start date
-
Saturday 1 November 2025
- Duration
-
1 year 6 months
- Positions available
-
1
Work
Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.
What you'll do at work
- Greet and assist patients in a professional and courteous manner.
- Handle incoming phone calls and manage appointment bookings.
- Update and maintain patient records accurately and confidentially.
- Support clinical staff with administrative tasks.
- Process repeat prescription requests and referrals.
- Ensure the reception area is tidy and welcoming at all times.
Where you'll work
Dudley Lane
Cramlington
Northumberland
NE23 6US
Training
Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.
Training provider
NEWCASTLE UPON TYNE CITY COUNCIL
Training course
Business administrator (level 3)
Understanding apprenticeship levels (opens in new tab)
What you'll learn
Course contents
- Skilled in the use of multiple IT packages and systems relevant to the organisation in order to: write letters or emails, create proposals, perform financial processes, record and analyse data. Examples include MS Office or equivalent packages. Able to choose the most appropriate IT solution to suit the business problem. Able to update and review databases, record information and produce data analysis where required.
- Produces accurate records and documents including: emails, letters, files, payments, reports and proposals. Makes recommendations for improvements and present solutions to management. Drafts correspondence, writes reports and able to review others' work. Maintains records and files, handles confidential information in compliance with the organisation's procedures. Coaches others in the processes required to complete these tasks.
- Exercises proactivity and good judgement. Makes effective decisions based on sound reasoning and is able to deal with challenges in a mature way. Seeks advice of more experienced team members when appropriate.
- Builds and maintains positive relationships within their own team and across the organisation. Demonstrates ability to influence and challenge appropriately. Becomes a role model to peers and team members, developing coaching skills as they gain area knowledge.
- Demonstrates good communication skills, whether face-to-face, on the telephone, in writing or on digital platforms. Uses the most appropriate channels to communicate effectively. Demonstrates agility and confidence in communications, carrying authority appropriately. Understands and applies social media solutions appropriately. Answers questions from inside and outside of the organisation, representing the organisation or department.
- Completes tasks to a high standard. Demonstrates the necessary level of expertise required to complete tasks and applies themself to continuously improve their work. Is able to review processes autonomously and make suggestions for improvements. Shares administrative best-practice across the organisation e.g. coaches others to perform tasks correctly. Applies problem-solving skills to resolve challenging or complex complaints and is a key point of contact for addressing issues.
- Takes responsibility for initiating and completing tasks, manages priorities and time in order to successfully meet deadlines. Positively manages the expectations of colleagues at all levels and sets a positive example for others in the workplace. Makes suggestions for improvements to working practice, showing understanding of implications beyond the immediate environment (e.g. impact on clients, suppliers, other parts of the organisation). Manages resources e.g. equipment or facilities. Organises meetings and events, takes minutes during meetings and creates action logs as appropriate. Takes responsibility for logistics e.g. travel and accommodation.
- Uses relevant project management principles and tools to scope, plan, monitor and report. Plans required resources to successfully deliver projects. Undertakes and leads projects as and when required.
Training schedule
The apprenticeship training will be delivered by Newcastle City Learning and attendance at college is required once a month. Following completion of the programme and passing the final assessment, you will achieve the Business Administrator level 3 apprenticeship standard.
Requirements
Desirable qualifications
GCSE in:
- English (grade 4)
- Mathematics (grade 4)
Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.
Skills
- Communication skills
- IT skills
- Organisation skills
- Customer care skills
- Problem solving skills
- Administrative skills
- Logical
- Team working
- Initiative
- Patience
Other requirements
Passing a Disclosure and Barring Service (DBS) check
About this employer
At The Village Surgery, we believe in investing in our people. You’ll be part of a supportive team that values training, development, and wellbeing. Our practice has a strong community focus, and we take pride in providing compassionate, high-quality care for our patients. Working here offers a great opportunity to learn from experienced professionals and make a real difference every day.
After this apprenticeship
Potential for a permament role upon completion of training. Opportunities for additional training to develop healthcare career.
Ask a question
The contact for this apprenticeship is:
the village surgery
Rebecca Mather
rebecca.mather@nhs.net
01670712821
The reference code for this apprenticeship is VAC1000056275.
Apply now
Closes in 9 days (Tuesday 28 October 2025 at 11:59pm)
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