Apprentice IT Technical Support

HENRY SCHEIN UK HOLDINGS LIMITED

Northampton (NN2 6NE)

Closes in 9 days (Thursday 30 April 2026)

Posted on 21 April 2026

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Summary

Support and maintain IT systems, including computers, software, and equipment, handling installation, troubleshooting, repairs, and upgrades. Gain an understanding of business processes and help support and improve the company’s ERP system to enhance overall performanc

Wage

Competitive

Competitive wage offered

Check minimum wage rates (opens in new tab)

Training course
Digital support technician (level 3)
Hours
Monday - Friday, Shifts to be confirmed

37 hours 30 minutes a week

Start date

Monday 1 June 2026

Duration

1 year 4 months

Positions available

1

Work

Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.

What you'll do at work

  • Provide day-to-day IT support, including setting up, maintaining, and troubleshooting hardware, software, and systems (e.g. Microsoft and VoIP)
  • Install, monitor, and manage IT equipment, keeping accurate records and maintaining an up-to-date inventory
  • Support IT projects and work with external providers to implement new systems and solutions
  • Assist with business systems by generating reports, supporting users, delivering training, and improving system efficiency

Where you'll work

Unit 8-10
Kingsthorpe Business Centre
Studland Road
Northampton
NN2 6NE

Training

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.

Training provider

MULTIVERSE GROUP LIMITED

Training course

Digital support technician (level 3)

Understanding apprenticeship levels (opens in new tab)

What you'll learn

Course contents
  • use digital technologies, including collaborative tools, to operate effectively as part of a team, and with other stakeholders, enabling sharing of information and best practice.
  • use data accurately and securely to meet business requirements and in line with organisational procedures and legislation.
  • apply information security principles, for example: information transfer, deletion, storage, usage and communications that may include using mobile devices.
  • provide an appropriate and effective response to enquiries, providing support and information utilising digital channels and in line with organisation protocols
  • operate digital information systems, for example• Management- Finance Human Resources• Bespoke departmental or organisational systems or databases
  • communicate effectively through a variety of different channels using terminology appropriate to the audience
  • use digital resources to extend own knowledge and skills relevant to their role
  • risk assess the organisational impact of decisions that they take
  • use digital systems to identify productivity and performance improvements
  • use digital technologies to operate effectively as part of a team, and with other stakeholders, enabling sharing of information and best practice
  • maintain system security in line with organisational policies.
  • support digital operations or digital change and transformation activities.
  • investigate application problems and enable resolution to maintain productivity and improve quality of service.
  • coach and guide stakeholders to develop their applications skills to use digital systems effectively.
  • monitor data to analyse systems use and provide insights to recommend use or applications developments.
  • support customers in the use of information, products and services through digital channels.
  • diagnoses technical problems by identifying and applying tools and techniques to undertake fault finding, recording and rectification.
  • maintain end-user systems physically or remotely. For example: software, hardware or operating systems
  • provide and direct end-users to tools and resources to help them to resolve their digital problems.
  • use digital technologies, including collaborative tools, to operate effectively as part of a team, and with other stakeholders, enabling sharing of information and best practice.
  • use data accurately and securely to meet business requirements and in line with organisational procedures and legislation.
  • apply information security principles, for example: information transfer, deletion, storage, usage and communications that may include using mobile devices.
  • provide an appropriate and effective response to enquiries, providing support and information utilising digital channels and in line with organisation protocols
  • operate digital information systems, for example• Management- Finance Human Resources• Bespoke departmental or organisational systems or databases
  • communicate effectively through a variety of different channels using terminology appropriate to the audience
  • use digital resources to extend own knowledge and skills relevant to their role
  • risk assess the organisational impact of decisions that they take
  • use digital systems to identify productivity and performance improvements
  • use digital technologies to operate effectively as part of a team, and with other stakeholders, enabling sharing of information and best practice
  • maintain system security in line with organisational policies.

Training schedule

On the job training at 9, Kingsthorpe Business Centre, Studland Rd, Northampton NN2 6NE and online learning with Multiverse 

 

Requirements

Desirable qualifications

GCSE or equivalent in:

Maths & English (grade C/4 or above)

Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.

Skills

  • Communication skills
  • IT skills
  • Customer care skills
  • Problem solving skills
  • Logical
  • Commercial Awareness

About this employer

Henry Schein Dental is an innovative dental specialist & laboratory supplier that has been in the business for 86 years. With our team of knowledgeable experts,customers can rely on us to help take care of their business so that they can focus on the delivery of superior patient care. We can help a dentistry professional on every step of their dental journey from starting their career as a dental student through to selling their dental practice or laboratory

https://www.henryschein.co.uk/gb-en/dental-gb/Default.aspx?did=dental-gb (opens in new tab)

Company benefits

  • 25 days holiday a year
  • Life Insurance
  • Cycle to Work scheme
  • Subsidised gym membership
  • Access to Health & Wellbeing Apps
  • Employee discounts

After this apprenticeship

  • IT Technical Support

Ask a question

The contact for this apprenticeship is:

HENRY SCHEIN UK HOLDINGS LIMITED

Joe Sam

joe2@bainternational.com

The reference code for this apprenticeship is VAC1000025086.

Apply now

Closes in 9 days (Thursday 30 April 2026)

After signing in, you’ll apply for this apprenticeship on the company's website.