Southend Borough Council Health and Social Care Apprentice at Delaware House

Delaware House

To support residents in the maintenance of everyday personal skills such as eating, dressing, washing, hygiene and using the toilet.

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Closing date: 25 Apr 2017

Apprenticeship summary

Weekly wage


Working week

37 hours per week including 7 hours for college

Apprenticeship duration

up to 18 months

Possible start date

01 May 2017

Date posted

30 Jun 2016

Apprenticeship level

Intermediate Level Apprenticeship

Reference number



2 available

This will include hands on assistance using appropriate Safer People Handling techniques or equipment as necessary to meet the assessed needs of each individual within the agreed care plan.

  • To give emotional, personal and practical care to residents in accordance with assessed needs in order to maintain and promote physical and mental health. This will include hands on assistance using appropriate Safer People Handling techniques or equipment as necessary to meet the assessed needs of each individual. At all times respecting residents need for independence, dignity and privacy.
  • To work flexibly as a member of a team of care workers, carrying out the responsibilities of looking after the residents, contributing to the smooth running of the service.
  • To use a creative approach in helping people to retain or regain their leisure, social skills and interests in line with the care plan. Both on a one-to-one basis and if relevant assisting in small group activities. This includes helping residents maintain or regain contacts with relatives, friends and the local community.
  • To liaise on a daily basis with the designated team leader to receive allocated work information and to report relevant information or concerns regarding residents or matters affecting the service delivery.
  • To offer support and encourage residents to make decisions based on informed choice, to promote self-advocacy or use of an advocate, aiming at all times for them to achieve maximum independence.
  • To undertake written recording and reporting activities or incidents as required.
  • To participate effectively in regular formal structured supervision from the team leader/manager. In team and other meetings identifying and participating in individual development or other training opportunities in order to improve the competencies required to carry out the job effectively.
  • To be familiar with Health and Safety procedures and good practice. To implement these in all aspects of work. Ensuring that they are promoted in the team and workplace.
  • Southend-on-Sea Borough Council has a zero tolerance policy towards abuse. As an employee, you will be committed to social justice to report and respond to any/all cases of suspected abuse in line with the SET (Southend, Essex and Thurrock) Safeguarding Vulnerable Adults Guidelines.
  • To be familiar with the Comments, Compliments and Complaints Policy and Procedure and good practice relating to this. To implement this in all aspects of working practice and promote it in the team and workplaces. This includes encouraging residents, relatives and carers to have a voice in the provision of services also acting as an advocate as appropriate.
  • To contribute to a culture within the department that values people for their positive contributions to work and encourages and supports high standards of interpersonal behaviour and professional performance.
  • It is imperative that the post holder ensures that confidential information, which is made available to them to undertake their duties or is otherwise known to them, is kept confidential and secure at all times.
  • To participate effectively in regular formal meeting with a designated mentor/contact person either weekly/monthly as agreed.
  • To be familiar with the Southend Borough Council Social Media Policy

Requirements and prospects

Desired skills

  • Think Service User
  • Runs a service that has its’ Service Users at the centre of all activities.
  • We deliver to the diverse needs of its customers and where appropriate, encourage social inclusion.
  • Proactively and regularly gathers feedback from Service Users, Carers and community to improve future developments.
  • Works in the best interests of Service Users to empower people to live a life free from abuse.

Personal qualities

  • Team - Be one team
  • Creates an inclusive working environment that values everyone’s contribution.
  • Coaches others in developing and maintaining effective relationships and team working.
  • Works hard to understand the culture of our own and partner organisations.
  • Develops and nurtures networks within and outside the organisation.
  • Seeks opportunities for further collaboration across the

Qualifications required

You must have a good level of English, maths and ICT.

Future prospects

This is an excellent opportunity to gain good work experience and develop your skills. 

You will also gain an industry recognised qualification and improve your English, Maths and ICT skills.

Things to consider

The successful candidate must be committed to complete the apprenticeship course and attend one day a week at college.

About the employer

Delaware House is a 24 bedded Residential Care Home in Shoeburyness. They provide long term care for older people with Dementia, especially those with severe level dementia and complex needs.

We work closely with colleagues in the NHS e.g. Dementia Nurse Specialists, Dementia Intensive Support Team, District Nurses etc. We have a good rapport with Local GP’s and Hospital colleagues, working together to continuously improve local services for people with dementia.

Delaware House is registered with the Care Quality Commission. They monitor, inspect and regulate health and social care services and we are inspected regularly by them.

We work to the Fundamental Standards of Safe, Caring, Responsive, Effective and Well Led.


Delaware House


Delaware House

Delaware Road




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Training provider

You will be trained by Southend Adult Community College who is rated as an outstanding vocational training provider.

You will also receive excellent training and experience in the workplace.

You will need to be dedicated and committed to your study and be responsible for your own learning.

Apprenticeship framework

Health and Social Care

Training provider


Applications for this apprenticeship are being processed by Southend Adult Community College


ella robinson

Other information

This is an Apprenticeship which is government funded for 16 to 24 year olds but open to applicants of all ages.

Apprenticeship National Minimum Wage (ANMW): The National Minimum Wage for Apprentices is £3.30 per hour (From October 1st 2016 this will be increasing by 3% to £3.40 per hour). This is the legal minimum pay per hour applying to 16-18 year old apprentices and those aged 19 and over in the first year of their apprenticeship. For apprentices 19 or over who have completed their first year and are continuing their apprenticeship, the National Minimum wage appropriate to their age applies.

The Wage for Apprentices applies to both time spent on the job plus time spent training.

This is an Apprenticeship which is government funded for 16 to 24 year olds but open to applicants of all ages.

We welcome applicants regardless of gender, disability, age, ethnicity, sexual orientation or faith.

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Closing date: 25 Apr 2017