Receptionist, Retail and Coffee Shop Assistant Apprentice Linton Zoo

Linton Zoo have an exciting opportunity for 2 individuals to join their team taking admissions at the front gate, selling merchandise to visitors and taking food orders and serving customers in the coffee shop.

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Closing date: 29 Sep 2017

Apprenticeship summary

  • Weekly wage


    Wages explained

    The current National Minimum Wage for an apprentice is £3.50 an hour. This rate applies to apprentices under 19 and those aged 19 or over who are in their first year.
    Apprentices must be paid at least the minimum wage rate for their age if they are aged 19 or over and have completed their first year.
    The minimum wage rates are £5.60 an hour for 18-20 year olds and £7.05 for anyone aged 21 and over.
    Apprentices are paid for their normal working hours and training that’s part of their apprenticeship (usually one day per week).

  • Working week

    Mon-Sun, 30 hours per week, shift work

    Total hours per week: 30.00

  • Apprenticeship duration

    14 months approx

  • Possible start date

    16 Oct 2017

  • Date posted

    17 Jun 2016

  • Apprenticeship level

    Intermediate Level Apprenticeship

  • Reference number


  • Positions

    2 available

Receptionist – This role will involve direct contact with all visitors. You will be taking admissions throughout the day, which means handling money and keeping a clear record of the visitors who come in. You will also be answering the telephone, directing calls to the appropriate person and taking messages when necessary. There will also be other clerical tasks to assist with such as printing, laminating, typing. Once fully trained in the role you will also be expected to be on site to open the office in the morning and the front gates.

Retail Assistant – Working in the retail side of things, you will be expected to be able to fully operate the till provided and serve customers by selling them merchandise from the gift shop. You will need to become fully familiar with all stock and will be expected to re-stock items whenever they run low. Some of our stock is made internally so you will need to assist with the making of keyrings, fridge magnets and photo frames.

Coffee Shop Assistant- Alongside the gift shop and retail, you will be working in a food environment. The job will entail taking food orders from customers, which will require you to operate a till. You will have to become fully familiar with all products on offer and prices. You will be expected to be in full communication with the cook and make them aware of all orders that you take from customers. You will also serve customers once the food is ready and clear tables when customers have left. You will be involved in some preparation of food such as peeling potatoes and other vegetables, buttering bread. At the end of each day, the coffee shop and gift shop will have to be cleaned thoroughly, including kitchen and all machines.

Also included in this will be the cleaning and regular checking of other visitor facilities such as bins and the toilet block.

Requirements and prospects

Desired skills

  • Excellent written and verbal communication skills.
  • Excellent time management and time keeping.
  • Must be confident and clearly spoken.
  • Good mathematical skills.
  • Comfortable handling money, giving change etc.

Personal qualities

  • Be willing to work as part of a time and be prepared to learn new skills.
  • Although you will not be working directly with any animals, an interest in animals is a must.
  • A pleasant manner and an interest in working in a customer facing role.

Qualifications required

  • No official qualifications needed, just common sense!

Future prospects

  • Not guaranteed but you will be prioritised for future permanent roles.

Things to consider

You will be working at least 30 hours per week and the days and hours will be agreed on a shift rota basis. 

Long days expected. Some time will be spent outdoors when cleaning so be prepared for all types of weather. Be prepared for a busy environment.

Must be able to work weekends and all school holidays and ALL Bank Holidays essential.
Personal holidays to be taken out of busy season, September to March.

About the employer

In January 1972 we moved from Bishops Stortford, Herts where we had a thriving pet shop and zoo suppliers business, to Linton where we could establish a centre for breeding wildlife. Our large private collection of exotic species and the stock left unsold at our shop when we moved, formed the nucleus of our present day collection.

We now have a large collection of wildlife ranging from Mexican red-kneed tarantulas and snakes through giant tortoises, hornbills, toucans, parrots, owls and pheasants to beautiful snow leopards, magnificent Amur tigers, Hartmann Mountain zebra and Brazilian tapir. Each year new species are brought in, many of them being part of an international captive breeding programme, so the collection's constantly on the increase.

The gardens are important to the animals who live here, helping to create a more natural environment; they also provide a home for many different native species who have discovered the zoo to be a safe place to live and breed. During the summer thousands of butterflies also visit the gardens and breed on the wild plants which we leave especially for them. We expect that most of this probably goes unnoticed by the average visitor, but is an added bonus for us, as it is wonderful and very rewarding to see many different creatures moving in to live and breed in the safety of the zoo.


Linton Zoo


Hadstock Road



CB21 4NT

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Training provider

  • Level 2 Diploma in Customer Service.
  • Level 1/2 Functional Skills in English and Maths - depending on prior qualifications.
  • Employee Rights and Responsibilities Workbook.
  • Personal Learning and Thinking Skills.

Apprenticeship framework

Customer Service

Training provider

College of Animal Welfare

Applications for this apprenticeship are being processed by The College of Animal Welfare Ltd


Gemma Wilson - 01480 422060

Other information

Do not contact the employer directly. Please contact Gemma Wilson or Dani Beaty on 01480 422060 if you have any queries when making your application.

Please note, the employer reserves the right to close this vacancy before the closing date if sufficient applications are received. Please apply early to avoid potential disappointment.

Training on the Apprenticeship Programme for 16-18 year olds is a priority and fully-funded by the government. Training for Apprenticeships for those aged 19+ is part-funded and employers are expected to make a part or full contribution.

The National Minimum Wage for Apprentices is £3.30 per hour (From October 1st 2016 this will be increasing by 3% to £3.40 per hour). This is the legal minimum pay per hour applying to 16-18 year old apprentices and those aged 19 and over in the first year of their apprenticeship. For apprentices 19 or over who have completed their first year and are continuing their apprenticeship, the National Minimum wage appropriate to their age applies.

More information is available at: wage/dg_10027201

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Closing date: 29 Sep 2017