Ford Customer Service Advisor Apprenticeship 8387

Think Ford Wokingham

Working in a service department, the Ford Customer Service Advisor Apprentice will train in a number of areas including: improving customer relations, monitoring and dealing with customer problems.

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Closing date: 18 Jun 2017

Apprenticeship summary

Weekly wage


Wages explained
The current National Minimum Wage for an apprentice is £3.50 an hour. This rate applies to apprentices under 19 and those aged 19 or over who are in their first year.
Apprentices must be paid at least the minimum wage rate for their age if they are aged 19 or over and have completed their first year.
The minimum wage rates are £5.60 an hour for 18-20 year olds and £7.05 for anyone aged 21 and over.
Apprentices are paid for their normal working hours and training that’s part of their apprenticeship (usually one day per week).

Working week

Monday-Friday, 9am – 5pm (40 hours)

Total hours per week: 40.00

Apprenticeship duration

2 Years

Possible start date

25 Jun 2017

Date posted

15 Feb 2016

Apprenticeship level

Intermediate Level Apprenticeship

Reference number



1 available

Working in an exciting and busy environment the Customer Service Advisor Apprentice will be the front-line support for the busy service department. An Apprentice will keep in close contact with the management staff at the dealership to update them on current customer affairs and relations. The apprentice’s role will include the following:

  • Dealing with customers both face to face and by telephone.
  • To process and solve customer service complaints.
  • Look to promote continuous improvement in customer service.

Requirements and prospects

Desired skills

Full training will be provided, no skills required.

Personal qualities

  • A keen interest in the car industry with good communication skills both verbal and written.
  • The employer is looking for an enthusiastic learner that must be hard working and motivated to learn new skills.


Qualifications required

Minimum of 3 GCSEs or equivalent (A-C in English and Maths required).

Future prospects

A full time career within the automotive industry with many opportunities to progress to positions of authority within the dealership. Future prospects are endless. By having a highly regarded set of skills, Apprentices can go on to develop their career within any other areas of commerce they may be interested in. 

About the employer

At Think Ford, we believe that buying a car should be convenient and simple, with the process proving both efficient and affordable. As a representative of the UK’s most popular car brand of the past 30 years, we aim to deliver service that is professional and customer focused, and which is responsive to your every demand.

You will find that our website delivers an online experience like no other, making car-buying an interactive, digital experience that epitomises utmost convenience. You can browse our website today to discover all you need to know about the services provided by Think Ford in Bracknell, Farnborough, Guildford and Wokingham.


Think Ford Wokingham


245 Finchampstead Road


RG40 3JS

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Training provider

Apprentices will be working and will be trained within the dealership and an advisor will visit at least every 4-6 weeks as part of a close support network to ensure that Apprentices are both enjoying and succeeding in their course. An Apprentice’s training includes:

  • Industry recognised framework qualification.
  • Functional Skills (ICT, English and Maths).
  • VRQ Level 2 and/or Level 3.
  • Vocational related qualification (technical certificate).
  • Ford Masters Level 1 module (excludes Service Champions).

Apprenticeship framework

Customer Service

Training provider


Applications for this apprenticeship are being processed by Skillnet


Laura Mason 01923 216165

Other information

The National Minimum Wage (NMW) rate for apprentices is £3.30 per hour from the 1st October 2015. This applies to 16-18 year old apprentices and those aged over 19 in the first year of their Apprenticeship. For all other apprentices the National Minimum wage appropriate to their age applies. The Minimum Wage for Apprentices applies to time spent on the job plus time spent training.

Before you apply

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Closing date: 18 Jun 2017