Medical Care Administrator Apprenticeship

Jai Medical Centre

Do you communicate confidently and organise yourself well? If yes, then a Medical Care Administrator could be the role for you! Duties include greeting patients and dealing with medical records.

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Closing date: 06 Jun 2017

Apprenticeship summary

Weekly wage


Working week

Monday - Friday 8am - 6pm (Shift Pattern) 35hrs

Apprenticeship duration

12 Months

Possible start date

26 Jun 2017

Date posted

10 Dec 2015

Apprenticeship level

Intermediate Level Apprenticeship

Reference number



1 available

  • Welcome and greets all patients and visitors, in person or over the phones
  • Answer the phone while maintaining a polite, consistent and professional telephone phone manner.
  • Responsible for keeping the reception area clean and organised
  • Register new patients and update existing patient records by collecting patient detailed patient information including personal information
  • Facilitate patient flow by notifying the medical team of patients' arrival, being aware of delays, and communicating with patients and clinical staff
  • Respond to patients', prospective patients, and visitor inquiries in a courteous manner
  • Keep medical office supplies adequately stocked by anticipating inventory needs, placing orders, and monitoring office equipment
  • Protect patient confidentiality by making sure protected health information (PHI) is secured by not leaving PHI in plain site and logging off the computer before leaving it unattended.

Requirements and prospects

Desired skills

  • Professional telephone manner.
  • Excellent verbal and written communication skills with ability to communicate with people at all levels.
  • Word processing and keyboard skills.
  • Excellent use of Word, email packages.
  • Ability to learn new software packages.

Personal qualities

  • Able to prioritise and organise work.
  • Ability to work flexibly both in a team and independently

Qualifications required

  • To be able to achieve Level 1 Maths, English and ICT (this will be assessed at interview).
  • At least 4 weeks of work experience in administration.

Future prospects

  • If the applicant in successful they can go on to a Level 3 Apprenticeship or into further training or employment.

Things to consider

  • If you do not have work experience or good grades in English, Maths and ICT, First Rung can support you with this.

About the employer

We offer first class healthcare and have a wide range of healthcare services, which is a key element to providing local good practice. We ensure patients receive the best attention whether they are attending a specialist clinic or a routine appointment.


Jai Medical Centre


42 Station Road



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Training provider

  • Level 2 Business and Administration
  • Functional Skills in Maths, English and ICT at Level 1 & 2


Apprenticeship framework

Business and Administration

Training provider


Applications for this apprenticeship are being processed by FIRST RUNG


Beverley Woodhouse

Other information

The National Minimum Wage (NMW) rate for apprentices is £3.30 per hour from the 1st October 2015. This applies to 16-18 year old apprentices and those aged over 19 in the first year of their Apprenticeship. For all other apprentices the National Minimum wage appropriate to their age applies. The Minimum Wage for Apprentices applies to time spent on the job plus time spent training

Before you apply

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Closing date: 06 Jun 2017