Apprentice Customer Service Assistant

Delta Auto Parts Limited

Delta Auto Parts are a vibrant team based in Hainault looking to add dynamic, enthusiastic staff members to their team. Liaising with customers and assisting with sales and queries will be your main focal point as you develop into the business.

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Closing date: 05 May 2017

Apprenticeship summary

Weekly wage

£122.50

Wages explained
The current National Minimum Wage for an apprentice is £3.50 an hour. This rate applies to apprentices under 19 and those aged 19 or over who are in their first year.
Apprentices must be paid at least the minimum wage rate for their age if they are aged 19 or over and have completed their first year.
The minimum wage rates are £5.60 an hour for 18-20 year olds and £7.05 for anyone aged 21 and over.
Apprentices are paid for their normal working hours and training that’s part of their apprenticeship (usually one day per week).

Working week

9-5 Monday - Friday 35 Hours

Total hours per week: 35.00

Apprenticeship duration

12 months

Possible start date

06 May 2017

Date posted

12 Oct 2015

Apprenticeship level

Intermediate Level Apprenticeship

Reference number

VAC000719765

Positions

1 available

Delta Auto Parts are a vibrant team based in Hainault looking to add dynamic, enthusiastic staff members to their team.

Being a great supporter in apprenticeships, DAP have enabled a vast amount of apprentices to climb the career ladder internally and externally. Offering fantastic progression opportunities your initial focus will be assisting the customer relations team in the following areas:

  • Taking customer calls and answering queries related to new, existing, or previous sales.
  • Replying to customer messages on eBay and online shops through emails.
  • Tracking items for customer and dealing with couriers.
  • Taking part in the advertisement process of all items.
  • Working alongside other colleagues for all sales related tasks.

Requirements and prospects

Desired skills

Good verbal and written communication skills.

Personal qualities

Enthusiastic, bubbly and outgoing.

Qualifications required

None required.

Future prospects

  • Further training and employment opportunities.
  • Team leading and management.

About the employer

Delta Auto Parts are a vibrant team based in Hainault looking to add dynamic, enthusiastic staff members to their team. As a fast growing player in online car part sales game, Delta have been founded on enthusiasm and diversity and grown into a mature everyday working company.

With fast progression and quick developing staff team, you can find yourself at the forefront of making a difference in a fast paced working environment.

Employer

Delta Auto Parts Limited

Address

Roebuck Road

Hainault Business Park

Ilford

IG6 3UG

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Training provider

  • Customer Services Level 2-3
  • Functional Skills in English, Maths & ICT (if required)

Apprenticeship framework

Customer Service

Training provider

WALTHAM FOREST COLLEGE

Applications for this apprenticeship are being processed by Care First Training Limited

Contact

Johan

Other information

From October 1st 2015 the National Minimum Wage (NMW) for Apprentices is £3.30 per hour. This applies to 16-18 year old Apprentices and those aged 19 and over in the first year of their Apprenticeship. For all other Apprentices the National Minimum Wage appropriate to their age applies.

The wage for Apprentices applies to both time spent on the job plus time spent training.

Before you apply

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Closing date: 05 May 2017