People Operations Apprentice

Milewood Healthcare Ltd

Doncaster (DN4 5NU)

Closes in 13 days (Monday 16 November 2026 at 11:59pm)

Posted on 2 November 2026

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Summary

The People Operations Apprentice will support the People team with HR administration, employee records, documentation, inbox management and employee queries. This entry-level role offers practical experience in people processes, policies and projects while developing HR knowledge through apprenticeship training.

Wage

£20,000 a year

Minimum wage rates (opens in new tab)

- Blue Light Card

- Employee Assistance Programme

- Death in Service

- Perkbox – lifestyle savings, discounts on tech and home electronics

Training course
HR support (level 3)
Hours
Monday to Friday, 9.00am - 5.00pm, with half hour break. 4 days at the office and 1 day in college.

36 hours a week

Start date

Monday 4 January 2027

Duration

1 year 6 months

Positions available

1

Work

Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.

What you'll do at work

Key Responsibilities

1. HR Administration and Employee Records

  • Provide day-to-day administrative support to the People team, ensuring tasks are completed accurately and on time.
  • Process routine HR documentation, including leaver forms, contract variations and referral bonuses.
  • Maintain accurate employee records and HR systems, ensuring documentation is organised, secure and handled confidentially.
  • Assist with general HR administration and other reasonable duties appropriate to the role and level of experience.
  • Process and track Talos approvals and assist with onboarding in line with established procedures and delegated instructions.

2. HR Inbox and Employee Queries

  • Monitor and triage the HR inbox, responding to routine queries using approved guidance and procedures.
  • Direct queries to the appropriate colleague and escalate complex or sensitive matters.
  • Ensure employee queries are acknowledged and progressed professionally and promptly.

3. People Projects and Support

  • Provide administrative support for HR projects, including preparing and checking data, spreadsheets, reports and documents.
  • Assist with drafting and updating policies, procedures and guidance for review.
  • Maintain project records and support the tracking of actions and outstanding tasks.

Person Specification The successful candidate will demonstrate the potential to develop the knowledge, skills and behaviours required for a career in Human Resources.

Previous HR experience is not essential, as training and support will be provided.

  • Good organisational skills and attention to detail.
  • Clear written and verbal communication skills.
  • Basic IT skills, including email, Word and Excel.
  • Ability to handle confidential information appropriately.
  • Able to follow procedures, prioritise tasks and meet deadlines.
  • Positive attitude, willingness to learn and commitment to completing an apprenticeship.
  • Professional, reliable and approachable manner.
  • Ability to work independently on routine tasks and recognise when to seek guidance.
  • An interest in HR and developing a career in People Operations.
  • Previous administrative or customer service experience is desirable but not essential.

What Milewood Offers

  • A structured opportunity to begin a career in Human Resources.
  • Practical experience across a range of people operations activities.
  • Support and guidance from experienced HR colleagues.
  • Opportunities to develop administrative, communication and organisational skills.
  • The opportunity to gain a recognised apprenticeship qualification while building workplace experience.

Where you'll work

4 Sidings Court
Doncaster
DN4 5NU

Training

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.

Training provider

DN COLLEGES GROUP

Training course

HR support (level 3)

Understanding apprenticeship levels (opens in new tab)

What you'll learn

Course contents
  • Service Delivery: Delivers excellent customer service on a range of HR queries and requirements, providing solutions, advice and support primarily to managers. Builds managers’ expertise in HR matters, improving their ability to handle repeated situations themselves where appropriate. Uses agreed systems and processes to deliver service to customers. Takes the initiative to meet agreed individual and team KPIs in line with company policy, values, standards. Plans and organises their work, often without direct supervision, to meet commitments and KPIs.
  • Problem Solving: Uses sound questioning and active listening skills to understand requirements and establish root causes before developing HR solutions. Takes ownership through to resolution, escalating complex situations as appropriate.
  • Communication & Interpersonal: Deals effectively with customers/colleagues, using sound interpersonal skills and communicating well through a range of media eg phone, face to face, email, internet. Adapts their style to their audience. Builds trust and sound relationships with customers. Handles conflict and sensitive HR situations professionally and confidentially.
  • Teamwork: Consistently supports colleagues /collaborates within the team and HR to achieve results. Builds/maintains strong working relationships with others in the team and across HR where necessary.
  • Process Improvement: Identifies opportunities to improve HR performance and service; acts on them within the authority of their role. Supports implementation of HR changes/projects with the business.
  • Managing HR Information: Maintains required HR records as part of services delivered. Prepares reports and management information from HR data, with interpretation as required.
  • Personal Development: Keeps up to date with business changes and HR legal/policy/process changes relevant to their role. Seeks feedback and acts on it to improve their performance and overall capability.

Training schedule

Training will be on a day release basis at Doncaster College where you will access a wide range of facilities on offer.

You will undertake the Level 3 HR Support standard.

https://skillsengland.education.gov.uk/apprenticeships/st0239-v1-1

You will undertake both on and off-the-job training by a team of industry qualified professionals to give you the best skills, knowledge and experience that will help you become a HR assistant of the future!

Requirements

Essential qualifications

GCSE in:

  • English (grade 4/C)
  • Maths (grade 4/C)

Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.

Skills

  • Communication skills
  • IT skills
  • Attention to detail
  • Organisation skills
  • Customer care skills
  • Problem solving skills
  • Presentation skills
  • Administrative skills
  • Number skills
  • Analytical skills
  • Logical
  • Team working
  • Creative
  • Initiative
  • Non judgemental
  • Patience

Other requirements

You must be able to travel to and from work and college, if required to travel to service, then mileage can be claimed back for service travel.

Apprentices are paid for their normal working hours and training that's part of their apprenticeship (usually one day per week).

The Apprenticeship National Minimum Wage guide is updated every April (ANMW): https://www.gov.uk/national-minimum-wage-rates

We need to ask all applicants whether they have any relevant criminal convictions and or pending investigation as defined by the Rehabilitation of Offenders Act 1974. Relevant meaning offences against a person, whether violent or sexual, offences involving drugs or controlled substances, or theft. A declaration of a relevant Criminal Conviction will result in a Risk Assessment being carried out to determine whether the applicant poses a risk to the welfare or safety of others. This does not include warnings, cautions, reprimands and (for example) speeding fines/points.

A YES ANSWER DOES NOT AUTOMATICALLY EXCLUDE YOUR APPLICATION.

About this employer

We provide residential and supported living services for adults with learning disabilities, autism and complex needs, supporting people to live fulfilling, independent lives in homes they can truly call their own.

Our People Team is at the heart of the organisation, supporting colleagues throughout their journey with Milewood. From welcoming new starters and developing talent to supporting wellbeing, employee relations and creating a great place to work, no two days are quite the same!

We're a friendly, supportive and busy team where there's always something new to learn. As an apprentice, you'll be encouraged to get involved, share your ideas, build your confidence and gain real, hands-on experience across different areas of HR. We believe in developing our own talent and giving people the opportunity to grow, so if you're curious about people, enjoy solving problems and want to start a career where you can genuinely make a difference, Milewood is a great place to begin

https://milewood.co.uk/ (opens in new tab)

Disability Confident

Disability Confident

A fair proportion of interviews for this apprenticeship will be offered to applicants with a disability or long-term health condition. This includes non-visible disabilities and conditions.

You can choose to be considered for an interview under the Disability Confident scheme. You’ll need to meet the essential requirements to be considered for an interview.

After this apprenticeship

Your earnings can increase over time with an apprenticeship. Find out about potential future pay (opens in new tab).

Successful completion of the apprenticeship could lead to a higher-level apprenticeship or full-time employment for the right candidate.

Ask a question

The contact for this apprenticeship is:

DN COLLEGES GROUP

Katie Hiles

Katie.Hiles@dncolleges.ac.uk

The reference code for this apprenticeship is VAC2000061999.

Apply now

Closes in 13 days (Monday 16 November 2026 at 11:59pm)