Front of house Apprentice

Wortley Hall

Sheffield (S35 7DB)

Closes on Monday 30 November 2026

Posted on 22 October 2026

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Summary

To provide the highest possible standard of reception services to all customers and staff.

Wage

£15,392 for your first year, then could increase depending on your age

National Minimum Wage rate for apprentices

Minimum wage rates (opens in new tab)

Training course
Customer service practitioner (level 2)
Hours
To be confirmed.

37 hours a week

Start date

Tuesday 1 December 2026

Duration

8 months

Positions available

1

Work

Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.

What you'll do at work

  • To be pro-active in greeting and welcoming customers on arrival and ensuring that all initial needs and requirements are met.
  • To operate booking, billing, payment and invoicing systems and procedures effectively, ensuring that all monies are secure and any discrepancies reported.
  • To facilitate the smooth flow of information and communications to all departments and managers. To maintain confidentiality with regard to information collected.
  • To deal with all customer enquiries in an effective and efficient manner
  • To fulfill administrative duties and to provide clerical support as required
  • To ensure that the reception area is tidy and clean at all times and that any Health & Safety issues are reported to a Health & Safety Officer/Manager
  • To work effectively as part of the hotel team to ensure the highest level of customer satisfaction
  • To continually develop yourself and others in your role at the hotel and seeking wherever possible to improve service to customers
  • To comply with any reasonable instruction given by a senior manager and any other duties that may be required from time

Where you'll work

Wortley Hall
Wortley Village, Wortley
Sheffield
S35 7DB

Training

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.

Training provider

LINDEN MANAGEMENT (UK) LIMITED

Training course

Customer service practitioner (level 2)

Understanding apprenticeship levels (opens in new tab)

What you'll learn

Course contents
  • Use a range of questioning skills, including listening and responding in a way that builds rapport, determines customer needs and expectations and achieves positive engagement and delivery.
  • Depending on your job role and work environment: Use appropriate verbal and non-verbal communication skills, along with summarising language during face-to-face communications; and/or
  • Depending on your job role and work environment: Use appropriate communication skills, along with reinforcement techniques (to confirm understanding) during non-facing customer interactions.
  • Depending on your job role and work environment: Use an appropriate ‘tone of voice’ in all communications, including written and digital, that reflect the organisation’s brand.
  • Provide clear explanations and offer options in order to help customers make choices that are mutually beneficial to both the customer and your organisation.
  • Be able to organise yourself, prioritise your own workload/activity and work to meet deadlines.
  • Demonstrate patience and calmness.
  • Show you understand the customer’s point of view.
  • Use appropriate sign-posting or resolution to meet your customers needs and manage expectations.
  • Maintain informative communication during service recovery.

Training schedule

This training schedule has not been finalised. Check with this employer if you’ll need to travel to a college or training location for this apprenticeship.

Requirements

Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.

Skills

  • Communication skills
  • Organisation skills
  • Customer care skills
  • Problem solving skills
  • Team working

About this employer

Wedding Venue

After this apprenticeship

Your earnings can increase over time with an apprenticeship. Find out about potential future pay (opens in new tab).

Progression opportunities will be discussed.

Ask a question

The contact for this apprenticeship is:

LINDEN MANAGEMENT (UK) LIMITED

Marsha Myles

marsha.myles@tui.co.uk

The reference code for this apprenticeship is VAC2000060592.

Apply now

Closes on Monday 30 November 2026