ICT Apprentice

900 COMMUNICATIONS LTD

DONCASTER (DN4 5JH)

Closes in 31 days (Saturday 21 November 2026)

Posted on 21 October 2026

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Contents

Summary

The IT Helpdesk Support Advisor is responsible for providing first and second-line technical support to internal users.The role involves supporting Microsoft 365 cloud services, end-user devices, business applications, and IT infrastructure, ensuring users remain productive with minimal disruption.

Wage

£15,600 for your first year, then could increase depending on your age

National Minimum Wage rate for apprentices

Minimum wage rates (opens in new tab)

Training course
Information communications technician (level 3)
Hours
Monday to Friday, full-time position. Shifts to be confirmed.

37 hours 30 minutes a week

Start date

Monday 21 December 2026

Duration

1 year 4 months

Positions available

1

Work

Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.

What you'll do at work

  • Provide first and second-line technical support via telephone, email, remote support, and in person
  • Log, prioritise, manage, and resolve support requests using the company's helpdesk ticketing system
  • Support users with Microsoft 365 applications and cloud services
  • Manage Microsoft Entra ID (formerly Azure Active Directory), including user accounts, password resets, group membership, and access permissions
  • Administer Exchange Online, including mailbox management and distribution groups
  • Support Microsoft Teams, SharePoint Online, OneDrive for Business, and collaboration tools
  • Install, configure, and maintain Windows desktops and laptops.
  • Configure new user accounts, devices, and software
  • Support printers, mobile devices, and peripheral hardware
  • Troubleshoot networking issues, including Wi-Fi, VPN, DNS, DHCP, and connectivity problems
  • Escalate complex issues to third-line support or external suppliers where appropriate
  • Assist with software deployment, updates, and patch management
  • Maintain accurate documentation of support procedures and resolutions
  • Support IT asset management, including hardware and software inventories
  • Assist with IT projects, migrations, and system upgrades
  • Ensure compliance with IT security policies and best practices

Where you'll work

WHITE ROSE WAY
DONCASTER
DN4 5JH

Training

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.

Training provider

NOWSKILLS LIMITED

Training course

Information communications technician (level 3)

Understanding apprenticeship levels (opens in new tab)

What you'll learn

Course contents
  • Interpret and prioritise internal or external customer's requirements in line with organisation's policy
  • Apply the appropriate tools and techniques to undertake fault finding and rectification
  • apply Continuous Professional Development to support necessary business output and technical developments
  • Operate safely and securely across platforms and responsibilities maintaining the security of personal data of internal and external stakeholders
  • Communicate with all levels of stakeholders, keeping them informed of progress and managing escalation where appropriate
  • Develop and maintain effective working relationships with colleagues, customers and other relevant stakeholders
  • Manage and prioritise the allocated workload effectively making best use of time and resources
  • Complete documentation relevant to the task and escalate where appropriate
  • Install or undertake basic software upgrades,either physically or remotely
  • Establish and diagnose the extent of the IT support task, in line with the organisation's policies and Service Level Agreements
  • Provide remote/F2F support to resolve customer requirements
  • Maintain a safe working environment for own personal safety and others in line with Health & Safety appropriate to the task
  • Identify and scope the best solution informed by the system data associated with the task
  • Test and evaluate the system's performance and compliance with customer requirements.
  • Escalate non routine problems in line with procedures
  • Use basic scripting to execute the relevant tasks for example PowerShell, Linux
  • Carry out routine maintenance across systems, (such as IT, Communications), ensuring organisational compliance at all times
  • Apply the necessary security, in line with access and/or encryption requirements
  • Use a range of Cabling or Connectors equipment in line with technical requirements for example physically or remotely
  • Test and evaluate network environments
  • Monitor performance and usage of a network
  • Deploy applications on a network
  • Set up storage and data access for staff
  • Apply necessary security measures, in line with access requirements to a network
  • Carry out routine maintenance across network systems, ensuring organisational compliance
  • Monitor network-related workloads including DNS and firewalls
  • Install or undertake basic upgrades, either physically or remotely
  • Establish digital communication or telecommunications systems through, for example cabling and connecting equipment.
  • Identify a range of tools and or diagnostic equipment, for example, Hardware or Software components, to resolve Communications or Telecommunications requirements.
  • Undertake basic telecommunications activities, in response to an allocated task, designated responsibilities, instructions or customer’s requirements.
  • Use information necessary to identify operational issues and rectify or escalate accordingly in line with policy
  • Interpret and prioritise internal or external customer's requirements in line with organisation's policy
  • Apply the appropriate tools and techniques to undertake fault finding and rectification
  • apply Continuous Professional Development to support necessary business output and technical developments
  • Operate safely and securely across platforms and responsibilities maintaining the security of personal data of internal and external stakeholders
  • Communicate with all levels of stakeholders, keeping them informed of progress and managing escalation where appropriate
  • Develop and maintain effective working relationships with colleagues, customers and other relevant stakeholders
  • Manage and prioritise the allocated workload effectively making best use of time and resources
  • Complete documentation relevant to the task and escalate where appropriate
  • Install or undertake basic software upgrades,either physically or remotely
  • Establish and diagnose the extent of the IT support task, in line with the organisation's policies and Service Level Agreements
  • Provide remote/F2F support to resolve customer requirements
  • Maintain a safe working environment for own personal safety and others in line with Health & Safety appropriate to the task

Training schedule

This training schedule has not been finalised. Check with this employer if you’ll need to travel to a college or training location for this apprenticeship.

More training information

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.

Requirements

Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.

Skills

  • Communication skills
  • IT skills
  • Customer care skills
  • Problem solving skills
  • Logical
  • Team working

Other requirements

  • Microsoft 365 Administration
  • Exchange Online
  • Microsoft Teams
  • SharePoint Online
  • OneDrive for Business
  • Microsoft Entra ID (Azure AD)
  • Windows 10 and Windows 11
  • Microsoft Office Applications
  • Active Directory

About this employer

We pride ourselves on delivering tailored solutions that address your unique challenges head-on. With our commitment to problem-solving and innovation, our product range spans across 7 divisions, tailored to meet the needs of our long-term customers. We understand that every business is different. That’s why we take the time to listen and
customise our solutions to fit your objectives seamlessly.

https://www.ninehundred.co.uk/ (opens in new tab)

After this apprenticeship

Your earnings can increase over time with an apprenticeship. Find out about potential future pay (opens in new tab).

When you click 'apply', you'll be redirected to the NowSkills website to register your details. Once you've completed your registration, a member of our recruitment team will be in touch to discuss your eligibility and guide you through the next steps.

Ask a question

The contact for this apprenticeship is:

NOWSKILLS LIMITED

The reference code for this apprenticeship is VAC2000060407.

Apply now

Closes in 31 days (Saturday 21 November 2026)

After signing in, you’ll apply for this apprenticeship on the company's website.