Customer Service Apprentice

United Carpets and Beds

Worksop (S80 1QA)

Closes in 28 days (Friday 30 October 2026 at 11:59pm)

Posted on 2 October 2026

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Contents

Summary

This a fantastic opportunity for an enthusiastic apprentice to join a well-established family business in a customer-facing retail sales role with strong opportunities for progression, learning and development. We work as part of a large national group franchise operation but are a small friendly team at Worksop.

Wage

£16,640 for your first year, then could increase depending on your age

National Minimum Wage rate for apprentices

Minimum wage rates (opens in new tab)

Training course
Customer service practitioner (level 2)
Hours
The shop is open 7 days per week and the successful candidate will work 5 days per week, including weekends, with days off in the week to cover. Working hours are typically 8.30am - 5.00pm. Exact hours to be confirmed.

40 hours a week

Start date

Monday 16 November 2026

Duration

10 months

Positions available

1

Work

Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.

What you'll do at work

United Carpets require a Customer Service Apprentice for their Long Eaton branch, the shop is open 7 days per week and the Apprentice will be required to work 5 days per week including weekends and bank holidays and annual leave is 20 days per year. The ideal person must have good customer service skills, be numerical and have good English language skills and be physically fit and must also be able to work on their own or as part of team.

The Worksop branch is a retail sales shop dealing with the public and all aspects of paperwork and financial elements involved, the right candidate must be physically fit as the role involves taking receipt of cut length carpets, underlay and rolls of carpet that have to be racked up.

Specific duties to include:

  • Greeting and serving customers
  • Answering telephone enquiries
  • Taking in carpet stock deliveries
  • Measuring Carpets for Customer and arranging delivery/dispatch
  • Displaying stock
  • Dispatching stock
  • Processing paperwork
  • Maintaining shop appearance

Where you'll work

Clarence Road
Worksop
S80 1QA

Training

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.

Training provider

MILLBROOK MANAGEMENT SERVICES LIMITED

Training course

Customer service practitioner (level 2)

Understanding apprenticeship levels (opens in new tab)

What you'll learn

Course contents
  • Use a range of questioning skills, including listening and responding in a way that builds rapport, determines customer needs and expectations and achieves positive engagement and delivery.
  • Depending on your job role and work environment: Use appropriate verbal and non-verbal communication skills, along with summarising language during face-to-face communications; and/or
  • Depending on your job role and work environment: Use appropriate communication skills, along with reinforcement techniques (to confirm understanding) during non-facing customer interactions.
  • Depending on your job role and work environment: Use an appropriate ‘tone of voice’ in all communications, including written and digital, that reflect the organisation’s brand.
  • Provide clear explanations and offer options in order to help customers make choices that are mutually beneficial to both the customer and your organisation.
  • Be able to organise yourself, prioritise your own workload/activity and work to meet deadlines.
  • Demonstrate patience and calmness.
  • Show you understand the customer’s point of view.
  • Use appropriate sign-posting or resolution to meet your customers needs and manage expectations.
  • Maintain informative communication during service recovery.

Training schedule

This training schedule has not been finalised. Check with this employer if you’ll need to travel to a college or training location for this apprenticeship.

Requirements

Essential qualifications

GCSE in:

  • English (grade 4)
  • Maths (grade 4)

Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.

Skills

  • Communication skills
  • Attention to detail
  • Customer care skills
  • Logical
  • Initiative

Other requirements

There is a lot of day to day manual handling as part of this role.

About this employer

United Carpets have established themselves as the UK’s largest franchised carpet retailer.

 

A family owned and run business until its public offering in 2005, United Carpets have lost none of the values that have created its reputation....for bringing ‘value for money flooring’ to ‘everyone’.

 

Now with 85 stores established across the UK and more stores opening all the time, United Carpets status as a publicly quoted company has allowed it to expand and strengthen its service and support areas.

https://www.unitedcarpetsandbeds.com (opens in new tab)

After this apprenticeship

Your earnings can increase over time with an apprenticeship. Find out about potential future pay (opens in new tab).

If the Apprenticeship is successful there will be opportunity to progress and develop within the company.

Ask a question

The contact for this apprenticeship is:

MILLBROOK MANAGEMENT SERVICES LIMITED

Recruitment

recruitment@prostartuk.co.uk

01159468182

The reference code for this apprenticeship is VAC2000056908.

Apply now

Closes in 28 days (Friday 30 October 2026 at 11:59pm)