Business Administration Apprentice
HEAT-PLEX LTD
London (SW11 1XJ)
Closes in 9 days (Friday 9 October 2026 at 11:59pm)
Posted on 29 September 2026
Contents
Summary
Heat Plex is looking for a Business Administrator Apprentice to support the smooth running of the business and its daily operations. You’ll help keep the business organised, supporting administration, coordinating with customers and staff, managing information and records and assisting with the smooth delivery of business activities.
- Wage
-
£14,976 for your first year, then could increase depending on your age
National Minimum Wage rate for apprentices
Minimum wage rates (opens in new tab)
Potential increase after 1 year
- Training course
- Business administrator (level 3)
- Hours
-
Monday to Friday, 9.00am to 5.00pm.
36 hours a week
- Start date
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Monday 19 October 2026
- Duration
-
1 year 1 month
- Positions available
-
1
Work
Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.
What you'll do at work
This is a great opportunity to gain practical business administration experience while developing key skills in organisation, communication, customer service, time management and business coordination within a professional and fast-paced environment.
You’ll work closely with the Heat Plex team, gaining valuable insight into how a business operates while building the skills and experience needed for a successful career in business administration.
Office based role supporting the day to day running of the business, including:
- Answering incoming calls and managing client enquiries
- Monitoring and responding to emails
- Scheduling engineer jobs and diary management
- Client management and coordination
- Staff and access management support
- Building and maintaining key client relationships
- General administrative support to the Managing Director and operations team
Where you'll work
9 Webb's Road
London
SW11 1XJ
Training
Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.
Training provider
WALTHAM FOREST COLLEGE
Training course
Business administrator (level 3)
Understanding apprenticeship levels (opens in new tab)
What you'll learn
Course contents
- Skilled in the use of multiple IT packages and systems relevant to the organisation in order to: write letters or emails, create proposals, perform financial processes, record and analyse data. Examples include MS Office or equivalent packages. Able to choose the most appropriate IT solution to suit the business problem. Able to update and review databases, record information and produce data analysis where required.
- Produces accurate records and documents including: emails, letters, files, payments, reports and proposals. Makes recommendations for improvements and present solutions to management. Drafts correspondence, writes reports and able to review others' work. Maintains records and files, handles confidential information in compliance with the organisation's procedures. Coaches others in the processes required to complete these tasks.
- Exercises proactivity and good judgement. Makes effective decisions based on sound reasoning and is able to deal with challenges in a mature way. Seeks advice of more experienced team members when appropriate.
- Builds and maintains positive relationships within their own team and across the organisation. Demonstrates ability to influence and challenge appropriately. Becomes a role model to peers and team members, developing coaching skills as they gain area knowledge.
- Demonstrates good communication skills, whether face-to-face, on the telephone, in writing or on digital platforms. Uses the most appropriate channels to communicate effectively. Demonstrates agility and confidence in communications, carrying authority appropriately. Understands and applies social media solutions appropriately. Answers questions from inside and outside of the organisation, representing the organisation or department.
- Completes tasks to a high standard. Demonstrates the necessary level of expertise required to complete tasks and applies themself to continuously improve their work. Is able to review processes autonomously and make suggestions for improvements. Shares administrative best-practice across the organisation e.g. coaches others to perform tasks correctly. Applies problem-solving skills to resolve challenging or complex complaints and is a key point of contact for addressing issues.
- Takes responsibility for initiating and completing tasks, manages priorities and time in order to successfully meet deadlines. Positively manages the expectations of colleagues at all levels and sets a positive example for others in the workplace. Makes suggestions for improvements to working practice, showing understanding of implications beyond the immediate environment (e.g. impact on clients, suppliers, other parts of the organisation). Manages resources e.g. equipment or facilities. Organises meetings and events, takes minutes during meetings and creates action logs as appropriate. Takes responsibility for logistics e.g. travel and accommodation.
- Uses relevant project management principles and tools to scope, plan, monitor and report. Plans required resources to successfully deliver projects. Undertakes and leads projects as and when required.
Training schedule
The apprentice will attend Waltham Forest College, located at 707 Forest Road, Walthamstow, London, E17 4JB, as part of their apprenticeship training.
- 1 day per week at college
- On-site college-based training
- The remaining days will be spent working with FDE, gaining practical experience, and developing business administration skills in the workplace
- Training will support the apprentice in building the knowledge, skills, and behaviours required to successfully complete their apprenticeship
More training information
Level 3 Business Administrator Apprenticeship Standard, combining college-based learning with practical workplace experience at Heat Plex.
Your training will help you develop skills in:
- Using digital and IT systems to manage information and maintain accurate records
- Professional communication and customer service
- Organisation, time management and prioritising tasks
- Supporting meetings, projects and day-to-day business activities
- Collecting, processing and managing information accurately
- Problem-solving and identifying ways to improve business processes
- Working professionally and effectively as part of a team
- Supporting the administration and smooth running of Heat Plex
You will attend Waltham Forest College one day per week, with the remaining days spent at Heat Plex, gaining hands-on experience and applying your learning in a real workplace.
This apprenticeship will give you a recognised qualification, valuable practical experience and transferable skills to support your future career in business administration, while gaining an understanding of how a professional business operates.
Requirements
Essential qualifications
GCSE in:
- English (grade Level 4 - 9 or A-C)
- Mathematics (grade Level 4 - 9 or A-C)
Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.
Skills
- Communication skills
- IT skills
- Attention to detail
- Organisation skills
- Customer care skills
- Problem solving skills
- Administrative skills
- Logical
- Team working
- Creative
- Initiative
Other requirements
None
About this employer
We are specialists in the installation, repair, and maintenance of Heating, Plumbing and Gas systems, including Boilers, Central Heating, Heat Interface Units, Air Conditioning and Electrical services. Our professional team of qualified and vetted engineers provides reliable services to domestic, commercial and property management clients across London. We are Gas Safe registered and Safe Contractor approved, with a strong focus on quality workmanship, safety, transparency, and customer service.
After this apprenticeship
Your earnings can increase over time with an apprenticeship. Find out about potential future pay (opens in new tab).
On successful completion of the apprenticeship, there may be an opportunity to progress into a permanent Business Administrator role with Heat Plex, depending on business needs and individual performance.
The skills and experience gained during the apprenticeship could also provide a pathway into roles such as Project Administrator, Project Coordinator, Office Administrator, Business Support Coordinator or Operations Administrator.
Ask a question
The contact for this apprenticeship is:
WALTHAM FOREST COLLEGE
apprenticeships@waltham.ac.uk
The reference code for this apprenticeship is VAC2000055828.
Apply now
Closes in 9 days (Friday 9 October 2026 at 11:59pm)