IT Support & Software Assistant Apprentice

GALA TECHNOLOGY LTD

ROTHERHAM (S63 5DB)

Closes in 29 days (Saturday 24 October 2026)

Posted on 24 September 2026

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Summary

As an Apprentice IT Support & Software Apprentice, you will work alongside experienced members of our development and IT team, learning how software is designed, developed, tested and maintained. 

Wage

£16,000 a year

Minimum wage rates (opens in new tab)

Training course
Digital support technician (level 3)
Hours
Monday to Friday. Full-time position.

37 hours 30 minutes a week

Start date

Tuesday 24 November 2026

Duration

1 year 4 months

Positions available

1

Work

Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.

What you'll do at work

You will learn to:

  • Supporting the installation, configuration and maintenance of computer systems and business applications.
  • Monitoring system performance and helping maintain IT infrastructure as 1st line support/helpdesk support.
  • Supporting software deployments, updates and system testing.
  • Assisting with user account administration, and access management.
  • Supporting cloud-based services, and business systems.
  • Maintaining documentation and support procedures
  • Following organisational policies relating to data protection and business continuity.
  • Assist with the development and maintenance of internal software and business systems.
  • Write, test and debug code.
  • Help develop new features and improvements to existing applications.
  • Investigate and resolve software issues.
  • Work with databases and business data.
  • Assist with integrations between different systems and platforms.
  • Test new software and updates before deployment.
  • Document development work and technical processes.
  • Work with colleagues across different departments to understand business requirements.
  • Follow good development practices relating to security, testing and data protection.
  • Take part in development meetings and project discussions.
  • Keep up to date with new technologies and development techniques.

Where you'll work

UNIT 10
FARFIELD PARK
MANVERS
ROTHERHAM
S63 5DB

Training

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.

Training provider

NOWSKILLS LIMITED

Training course

Digital support technician (level 3)

Understanding apprenticeship levels (opens in new tab)

What you'll learn

Course contents
  • use digital technologies, including collaborative tools, to operate effectively as part of a team, and with other stakeholders, enabling sharing of information and best practice.
  • use data accurately and securely to meet business requirements and in line with organisational procedures and legislation.
  • apply information security principles, for example: information transfer, deletion, storage, usage and communications that may include using mobile devices.
  • provide an appropriate and effective response to enquiries, providing support and information utilising digital channels and in line with organisation protocols
  • operate digital information systems, for example• Management- Finance Human Resources• Bespoke departmental or organisational systems or databases
  • communicate effectively through a variety of different channels using terminology appropriate to the audience
  • use digital resources to extend own knowledge and skills relevant to their role
  • risk assess the organisational impact of decisions that they take
  • use digital systems to identify productivity and performance improvements
  • use digital technologies to operate effectively as part of a team, and with other stakeholders, enabling sharing of information and best practice
  • maintain system security in line with organisational policies.
  • support digital operations or digital change and transformation activities.
  • investigate application problems and enable resolution to maintain productivity and improve quality of service.
  • coach and guide stakeholders to develop their applications skills to use digital systems effectively.
  • monitor data to analyse systems use and provide insights to recommend use or applications developments.
  • support customers in the use of information, products and services through digital channels.
  • diagnoses technical problems by identifying and applying tools and techniques to undertake fault finding, recording and rectification.
  • maintain end-user systems physically or remotely. For example: software, hardware or operating systems
  • provide and direct end-users to tools and resources to help them to resolve their digital problems.
  • use digital technologies, including collaborative tools, to operate effectively as part of a team, and with other stakeholders, enabling sharing of information and best practice.
  • use data accurately and securely to meet business requirements and in line with organisational procedures and legislation.
  • apply information security principles, for example: information transfer, deletion, storage, usage and communications that may include using mobile devices.
  • provide an appropriate and effective response to enquiries, providing support and information utilising digital channels and in line with organisation protocols
  • operate digital information systems, for example• Management- Finance Human Resources• Bespoke departmental or organisational systems or databases
  • communicate effectively through a variety of different channels using terminology appropriate to the audience
  • use digital resources to extend own knowledge and skills relevant to their role
  • risk assess the organisational impact of decisions that they take
  • use digital systems to identify productivity and performance improvements
  • use digital technologies to operate effectively as part of a team, and with other stakeholders, enabling sharing of information and best practice
  • maintain system security in line with organisational policies.

Training schedule

This training schedule has not been finalised. Check with this employer if you’ll need to travel to a college or training location for this apprenticeship.

More training information

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.

Requirements

Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.

Skills

  • Communication skills
  • Attention to detail
  • Organisation skills
  • Problem solving skills
  • Administrative skills

Other requirements

  • Customer service: telephone or face-to-face experience.
  • Basic troubleshooting: e.g. at home or throughout education.
  • Programming languages: PHP, JavaScript and Node.js.
  • Web technologies: HTML and CSS for building and maintaining site content and user interfaces.
  • Databases: SQL and relational databases such as MariaDB and MySQL.
  • Version control: Git for managing and collaborating on code.
  • Containers, servers and hosting: Docker, nginx and Linux (Ubuntu), including our own hosting infrastructure.
  • APIs and integrations: connecting systems together using REST APIs and third-party services.
  • AI and automation: we actively build with modern AI tooling, so a curiosity for AI-assisted development and automation is welcome.

About this employer

Gala Tent has grown, over the past twenty years, to become the country’s largest and best supplier of commercial quality marquees and gazebos, and our mighty oak came from the humble acorns of the tenacity and never-say-die attitude of our Managing Directors, Jason Mace and Mark Thompson, and the core of a team that have been with Gala Tent since the very beginning.

https://www.galatent.co.uk/ (opens in new tab)

After this apprenticeship

Your earnings can increase over time with an apprenticeship. Find out about potential future pay (opens in new tab).

Your earnings can increase over time with an apprenticeship. Find out about potential future pay (opens in new tab).

Successful completion of the apprenticeship may lead to a permanent full-time role, subject to performance and business needs.

Ask a question

The contact for this apprenticeship is:

NOWSKILLS LIMITED

The reference code for this apprenticeship is VAC2000055324.

Apply now

Closes in 29 days (Saturday 24 October 2026)

After signing in, you’ll apply for this apprenticeship on the company's website.