Apprentice Business Administrator

ABL HEALTH LIMITED

Birkenhead (CH41 3LE)

Closes on Sunday 27 September 2026

Posted on 25 August 2026

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Summary

The post holder’s main duties will be to provide administration support for a smoking cessation service. The post holder will be responsible for a range of administration, ensuring the smooth running of the office and the administration of the programmes to meet targets and deadlines set by the funding bodies.

Wage

£15,600 for your first year, then could increase depending on your age

National Minimum Wage rate for apprentices

Minimum wage rates (opens in new tab)

Training course
Business administrator (level 3)
Hours
Monday to Friday, 9am to 5pm

37 hours 30 minutes a week

Start date

Wednesday 28 October 2026

Duration

1 year 9 months

Positions available

1

Work

Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.

What you'll do at work

  • Take incoming calls, ensuring they are transferred to the relevant person/ department and making sure messages are dealt with efficiently
  • To work within a busy office as part of a team, sharing work fairly and efficiently and respecting other admin staff’s skills and competencies
  • To provide general clerical and administrative support including word processing, filing routine correspondence
  • To follow established systems for allocation and completion of work
  • Providing professional administration services to clients and identifying specific needs
  • Manage and maintain confidential patient files on a database and on paper
  • Manage and deal with incoming healthcare referrals promptly, adhering to company timescales
  • Book appointments for clients using service database
  • Record client data accurately on appropriate service database
  • To use IT systems, including Microsoft Excel, Word, Outlook and sharepoint to exchange information
  • Work closely with Admin and Managers and prepare computerised documents and reports
  • Work with service leads to source new venues, working in accordance with company budgets and areas of demand
  • Flexibility to cover colleague’s annual leave, sickness etc.
  • Weekly monitoring of workload and service targets
  • Take meeting minutes, type and distribute as required
  • General administration (record keeping, filing etc.)

Where you'll work

1A
Vittoria Court, Vittoria Close
Birkenhead
CH41 3LE

Training

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.

Training provider

WIRRAL METROPOLITAN COLLEGE

Training course

Business administrator (level 3)

Understanding apprenticeship levels (opens in new tab)

What you'll learn

Course contents
  • Skilled in the use of multiple IT packages and systems relevant to the organisation in order to: write letters or emails, create proposals, perform financial processes, record and analyse data. Examples include MS Office or equivalent packages. Able to choose the most appropriate IT solution to suit the business problem. Able to update and review databases, record information and produce data analysis where required.
  • Produces accurate records and documents including: emails, letters, files, payments, reports and proposals. Makes recommendations for improvements and present solutions to management. Drafts correspondence, writes reports and able to review others' work. Maintains records and files, handles confidential information in compliance with the organisation's procedures. Coaches others in the processes required to complete these tasks.
  • Exercises proactivity and good judgement. Makes effective decisions based on sound reasoning and is able to deal with challenges in a mature way. Seeks advice of more experienced team members when appropriate.
  • Builds and maintains positive relationships within their own team and across the organisation. Demonstrates ability to influence and challenge appropriately. Becomes a role model to peers and team members, developing coaching skills as they gain area knowledge.
  • Demonstrates good communication skills, whether face-to-face, on the telephone, in writing or on digital platforms. Uses the most appropriate channels to communicate effectively. Demonstrates agility and confidence in communications, carrying authority appropriately. Understands and applies social media solutions appropriately. Answers questions from inside and outside of the organisation, representing the organisation or department.
  • Completes tasks to a high standard. Demonstrates the necessary level of expertise required to complete tasks and applies themself to continuously improve their work. Is able to review processes autonomously and make suggestions for improvements. Shares administrative best-practice across the organisation e.g. coaches others to perform tasks correctly. Applies problem-solving skills to resolve challenging or complex complaints and is a key point of contact for addressing issues.
  • Takes responsibility for initiating and completing tasks, manages priorities and time in order to successfully meet deadlines. Positively manages the expectations of colleagues at all levels and sets a positive example for others in the workplace. Makes suggestions for improvements to working practice, showing understanding of implications beyond the immediate environment (e.g. impact on clients, suppliers, other parts of the organisation). Manages resources e.g. equipment or facilities. Organises meetings and events, takes minutes during meetings and creates action logs as appropriate. Takes responsibility for logistics e.g. travel and accommodation.
  • Uses relevant project management principles and tools to scope, plan, monitor and report. Plans required resources to successfully deliver projects. Undertakes and leads projects as and when required.

Training schedule

Level 3 Business Administrator Apprenticeship Standard including:

  • Knowledge, Skills and Behaviours
  • End-Point Assessment

Requirements

Desirable qualifications

GCSE in:

  • English (grade 4)
  • Maths (grade 4)

Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.

Skills

  • Communication skills
  • Organisation skills
  • Customer care skills
  • Administrative skills

About this employer

ABL Health we believe everyone has the right to good health. We are committed to reducing health inequalities and promoting healthy behaviours through community-driven healthcare services. Making people healthier and happier for longer is at the heart of everything we do.

https://www.ablhealth.co.uk/ (opens in new tab)

Disability Confident

Disability Confident

A fair proportion of interviews for this apprenticeship will be offered to applicants with a disability or long-term health condition. This includes non-visible disabilities and conditions.

You can choose to be considered for an interview under the Disability Confident scheme. You’ll need to meet the essential requirements to be considered for an interview.

After this apprenticeship

Your earnings can increase over time with an apprenticeship. Find out about potential future pay (opens in new tab).

  • Possibility of a full-time position upon successful completion of the apprenticeship

Ask a question

The contact for this apprenticeship is:

WIRRAL METROPOLITAN COLLEGE

Robbie Howard

rhoward@ablhealth.co.uk

01515415656

The reference code for this apprenticeship is VAC2000049949.

Apply now

Closes on Sunday 27 September 2026