Apprentice Junior Support Engineer

PRICECHECK TOILETRIES LIMITED

Sheffield (S20 1DJ)

Closes in 14 days (Monday 17 August 2026 at 11:59pm)

Posted on 3 August 2026

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Summary

As an IT Assistant, you assist in maintaining the day-to-day tasks, whether it’s maintaining our servers or something which requires a little more problem solving. Having a hands-on approach comes natural to you as you enjoy the variety in the workload, responding to enquiries and treating each colleague as your customer. 

Wage

£12,480 for your first year, then could increase depending on your age

National Minimum Wage rate for apprentices

Minimum wage rates (opens in new tab)

Training course
Information communications technician (level 3)
Hours
Details of working week will be discussed at interview.

30 hours a week

Start date

Monday 31 August 2026

Duration

1 year 6 months

Positions available

1

Work

Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.

What you'll do at work

  • Day to day support to the wider Pricecheck team, monitoring Fresh Service tickets.
  • Prioritising, progressing, and monitoring IT incidents and requests to ensure they are resolved within the agreed timescales.
  • Liaising across departments to integrate IT solutions and provide varied assistance and support.
  • Resolving desktop/laptop/printer/application issues and basic network/server troubleshooting with administration.
  • Working independently or as part of a team to ensure the highest quality standards.
  • Daily, weekly, and quarterly checks.
  • Install and configure computer hardware operating systems and applications.
  • Monitor and maintain computer systems and networks.
  • Talk colleagues through various actions as required, either face-to-face or over the phone, to help set up systems or resolve issues.
  • Troubleshoot system and network problems, diagnosing and solving hardware or software faults.
  • Replace parts as required.
  • Provide support, including procedural documentation and relevant reports.
  • Support the roll-out of new applications.
  • Set up new users' accounts and profiles and deal with password issues.
  • Respond within agreed SLA within Fresh Service enquiries.
  • Work continuously on a task until completion.
  • Prioritise and manage many open cases at one time.
  • Ad-hoc duties as required.

Where you'll work

Pricecheck Toiletries Ltd Old Colliery Way Beighton
Sheffield
S20 1DJ

Training

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.

Training provider

SHEFFIELD COLLEGE, THE

Training course

Information communications technician (level 3)

Understanding apprenticeship levels (opens in new tab)

What you'll learn

Course contents
  • Interpret and prioritise internal or external customer's requirements in line with organisation's policy
  • Apply the appropriate tools and techniques to undertake fault finding and rectification
  • apply Continuous Professional Development to support necessary business output and technical developments
  • Operate safely and securely across platforms and responsibilities maintaining the security of personal data of internal and external stakeholders
  • Communicate with all levels of stakeholders, keeping them informed of progress and managing escalation where appropriate
  • Develop and maintain effective working relationships with colleagues, customers and other relevant stakeholders
  • Manage and prioritise the allocated workload effectively making best use of time and resources
  • Complete documentation relevant to the task and escalate where appropriate
  • Install or undertake basic software upgrades,either physically or remotely
  • Establish and diagnose the extent of the IT support task, in line with the organisation's policies and Service Level Agreements
  • Provide remote/F2F support to resolve customer requirements
  • Maintain a safe working environment for own personal safety and others in line with Health & Safety appropriate to the task
  • Identify and scope the best solution informed by the system data associated with the task
  • Test and evaluate the system's performance and compliance with customer requirements.
  • Escalate non routine problems in line with procedures
  • Use basic scripting to execute the relevant tasks for example PowerShell, Linux
  • Carry out routine maintenance across systems, (such as IT, Communications), ensuring organisational compliance at all times
  • Apply the necessary security, in line with access and/or encryption requirements
  • Use a range of Cabling or Connectors equipment in line with technical requirements for example physically or remotely
  • Test and evaluate network environments
  • Monitor performance and usage of a network
  • Deploy applications on a network
  • Set up storage and data access for staff
  • Apply necessary security measures, in line with access requirements to a network
  • Carry out routine maintenance across network systems, ensuring organisational compliance
  • Monitor network-related workloads including DNS and firewalls
  • Install or undertake basic upgrades, either physically or remotely
  • Establish digital communication or telecommunications systems through, for example cabling and connecting equipment.
  • Identify a range of tools and or diagnostic equipment, for example, Hardware or Software components, to resolve Communications or Telecommunications requirements.
  • Undertake basic telecommunications activities, in response to an allocated task, designated responsibilities, instructions or customer’s requirements.
  • Use information necessary to identify operational issues and rectify or escalate accordingly in line with policy
  • Interpret and prioritise internal or external customer's requirements in line with organisation's policy
  • Apply the appropriate tools and techniques to undertake fault finding and rectification
  • apply Continuous Professional Development to support necessary business output and technical developments
  • Operate safely and securely across platforms and responsibilities maintaining the security of personal data of internal and external stakeholders
  • Communicate with all levels of stakeholders, keeping them informed of progress and managing escalation where appropriate
  • Develop and maintain effective working relationships with colleagues, customers and other relevant stakeholders
  • Manage and prioritise the allocated workload effectively making best use of time and resources
  • Complete documentation relevant to the task and escalate where appropriate
  • Install or undertake basic software upgrades,either physically or remotely
  • Establish and diagnose the extent of the IT support task, in line with the organisation's policies and Service Level Agreements
  • Provide remote/F2F support to resolve customer requirements
  • Maintain a safe working environment for own personal safety and others in line with Health & Safety appropriate to the task

Training schedule

As part of your apprenticeship you will be required to attend online classroom sessions via MS Teams one day per week. 

Requirements

Essential qualifications

GCSE in:

  • English (grade A*-C or 9-4)
  • Maths (grade A*-C or 9-4)

Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.

Skills

  • Communication skills
  • IT skills
  • Attention to detail
  • Organisation skills
  • Customer care skills
  • Problem solving skills
  • Presentation skills
  • Administrative skills
  • Number skills
  • Analytical skills
  • Logical
  • Team working
  • Creative
  • Initiative
  • Non judgemental
  • Patience

Other requirements

  • Excellent listening and questioning skills, combined with the ability to interact confidently to establish what the problem is and explain the solution.
  • Demonstrates adaptability – willing to learn and support where required.
  • Good time management skills with the ability to prioritise whilst working under pressure to resolve issues efficiently.
  • Logically minded with a good memory of how software and operating systems work.
  • Strong customer service skills.
  • Proactive in using initiative; demonstrating a willingness to learn and develop skills to maintain reputation as a department/ company.

About this employer

Pricecheck is a multi-award-winning global distributor and strategic partner for FMCG brands across health & beauty, grocery, household, and more.

We connect leading brands with markets using strategic insight, scale, and our multi-channel access.

We believe our people are our greatest asset and the driving force behind our success. We are always looking for ambitious individuals to join our team of over 370 to achieve simultaneous growth: advancing your career while making a real impact on us and our partners' success.

Whether you're looking for a new job or a long-term career, we are committed to your professional development. You’ll find a supportive, inclusive team environment, with real progression opportunities that match our company's ambition and energy. That’s why we’ve been certified as a Great Place to Work for the second year running.

Pricecheck is a multi-award-winning global distributor and strategic partner for FMCG brands across health & beauty, grocery, household, and more.

https://www.careers.pricecheck.uk.com/ (opens in new tab)

After this apprenticeship

Your earnings can increase over time with an apprenticeship. Find out about potential future pay (opens in new tab).

Possibility of permanent employment upon successful completion of apprenticeship. 

Ask a question

The contact for this apprenticeship is:

SHEFFIELD COLLEGE, THE

Alice Mee

alice.mee@sheffcol.ac.uk

The reference code for this apprenticeship is VAC2000045977.

Apply now

Closes in 14 days (Monday 17 August 2026 at 11:59pm)