Reception Apprentice
Crystal Peaks Medical Centre
SHEFFIELD (S20 7HZ)
Closes in 20 days (Sunday 16 August 2026 at 11:59pm)
Posted on 27 July 2026
Contents
Summary
Your daily duties will be to provide support to the reception and admin team. You will liaise with patients and other healthcare providers including pharmacies and secondary care to provide an excellent service to the general public. You should be professional and project a friendly image to patients and visitors both face to face and the phone.
- Wage
-
£15,392 for your first year, then could increase depending on your age
National Minimum Wage rate for apprentices
- Training course
- Business administrator (level 3)
- Hours
-
Monday - Friday.
Shifts to be confirmed.
37 hours a week
- Start date
-
Tuesday 1 September 2026
- Duration
-
1 year 6 months
- Positions available
-
1
Work
Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.
What you'll do at work
Job responsibilities
Administration
- To have a good understanding of all practice procedures including health and safety, security and confidentiality
- Scanning hospital correspondence to patient’s medical record and integrating electronic post into the clinical system
- Read coding any procedures, diagnoses, results etc. accurately from correspondence received from secondary care.
- Support all staff with IT issues (including printer errors, clinical system issues etc.)
- Supporting the Admin Team with C-the-Signs software to help record diagnoses, appointment dates and referrals
Reception
Cover all reception duties including:
- Answering the telephone and dealing with patient queries/ booking appointments when required
- Processing repeat prescription requests as per practice protocol
- Opening/ sorting incoming post
- Actioning daily tasks on behalf of the GP
- Filing/ pulling patient paper records
- Ensure medical record data is up to date and of a high standard including patient name and address
- Registering new patients ensuring they are within the practice area
- Booking interpreters for appointments that require the interpreting service
- Monitoring the prescription email address
Other tasks:
- Ensure tea/ coffee/ milk etc. is kept replenished in the staff room using petty cash
- To ensure building security through the knowledge of the alarm, doors, windows etc.
- Any other tasks given to you by managers
Where you'll work
CRYSTAL PEAKS MEDICAL CENTRE
15 PEAKS MOUNT
SHEFFIELD
S20 7HZ
Training
Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.
Training provider
SHEFFIELD COLLEGE, THE
Training course
Business administrator (level 3)
Understanding apprenticeship levels (opens in new tab)
What you'll learn
Course contents
- Skilled in the use of multiple IT packages and systems relevant to the organisation in order to: write letters or emails, create proposals, perform financial processes, record and analyse data. Examples include MS Office or equivalent packages. Able to choose the most appropriate IT solution to suit the business problem. Able to update and review databases, record information and produce data analysis where required.
- Produces accurate records and documents including: emails, letters, files, payments, reports and proposals. Makes recommendations for improvements and present solutions to management. Drafts correspondence, writes reports and able to review others' work. Maintains records and files, handles confidential information in compliance with the organisation's procedures. Coaches others in the processes required to complete these tasks.
- Exercises proactivity and good judgement. Makes effective decisions based on sound reasoning and is able to deal with challenges in a mature way. Seeks advice of more experienced team members when appropriate.
- Builds and maintains positive relationships within their own team and across the organisation. Demonstrates ability to influence and challenge appropriately. Becomes a role model to peers and team members, developing coaching skills as they gain area knowledge.
- Demonstrates good communication skills, whether face-to-face, on the telephone, in writing or on digital platforms. Uses the most appropriate channels to communicate effectively. Demonstrates agility and confidence in communications, carrying authority appropriately. Understands and applies social media solutions appropriately. Answers questions from inside and outside of the organisation, representing the organisation or department.
- Completes tasks to a high standard. Demonstrates the necessary level of expertise required to complete tasks and applies themself to continuously improve their work. Is able to review processes autonomously and make suggestions for improvements. Shares administrative best-practice across the organisation e.g. coaches others to perform tasks correctly. Applies problem-solving skills to resolve challenging or complex complaints and is a key point of contact for addressing issues.
- Takes responsibility for initiating and completing tasks, manages priorities and time in order to successfully meet deadlines. Positively manages the expectations of colleagues at all levels and sets a positive example for others in the workplace. Makes suggestions for improvements to working practice, showing understanding of implications beyond the immediate environment (e.g. impact on clients, suppliers, other parts of the organisation). Manages resources e.g. equipment or facilities. Organises meetings and events, takes minutes during meetings and creates action logs as appropriate. Takes responsibility for logistics e.g. travel and accommodation.
- Uses relevant project management principles and tools to scope, plan, monitor and report. Plans required resources to successfully deliver projects. Undertakes and leads projects as and when required.
Training schedule
Business Admin Level 3
The post-holder will participate in any training that the Practice deems necessary as part of your employment. This training may include:
- GDPR Awareness
- Information Governance
- Confidentiality
- Safeguarding
- Basic life support
- SystmOne Clinical System training
Requirements
Essential qualifications
GCSE in:
- English (grade A*-C or 9-4)
- Maths (grade A*-C or 9-4)
Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.
Skills
- Communication skills
- IT skills
- Attention to detail
- Organisation skills
- Customer care skills
- Problem solving skills
- Presentation skills
- Administrative skills
- Number skills
- Analytical skills
- Logical
- Team working
- Creative
- Initiative
- Non judgemental
- Patience
Other requirements
Confidentiality Confidentiality is extremely important throughout the whole of the NHS and at Crystal Peaks Medical Centre we pride ourselves on ensuring our patients trust us with their sensitive information. They do so in confidence and expect that all staff respect their privacy.
During the performance of the expected duties outlined in the job description, the post-holder will have access to confidential information including both patient and carer information and information relating to the business organisation.
The post-holder should always act appropriately and all information should be regarded as strictly confidential. During the post-holders time at the practice, they will become accustomed to the practices confidentiality protocol and the protection of personal and sensitive data.
Health and Safety
The post-holder will assist in promoting and maintaining their own health and safety, and security whilst in practice in line with the practice protocol, these include:
- Reporting any areas of concern to the Practice Manager/ Assistant Practice Manager
- Be mindful of colleagues and patients’ safety when working
- Adhere to any policies or training received on any health and safety topics
- Ensure you are trained and competent in any duties you do before carrying anything out that could harm the health and safety of yourself or others
Equality and Diversity
The post-holder will support the equality, diversity and rights of patients, carers and colleagues in line with the practice protocol. You should always respect the privacy, dignity, needs and beliefs of patients, carers and colleagues and should behave in a manner that is non-judgemental.
About this employer
At Crystal Peaks Medical Centre we take pride in delivering high quality care and run clinics for chronic disease management and offer a wide variety of other medical services such as antenatal and postnatal care, minor surgery including joint injections, childhood vaccinations, contraceptive implants and coil fitting. We have allied professionals working on site delivering counselling and cognitive behavioural therapy (IAPT workers), as well as physiotherapists and our midwife.
After this apprenticeship
Your earnings can increase over time with an apprenticeship. Find out about potential future pay (opens in new tab).
- Potential progression into employment or next level apprenticeship
Ask a question
The contact for this apprenticeship is:
SHEFFIELD COLLEGE, THE
Alice Mee
alice.mee@sheffcol.ac.uk
The reference code for this apprenticeship is VAC2000045039.
Apply now
Closes in 20 days (Sunday 16 August 2026 at 11:59pm)