IT Support Apprentice

LANDMARKS

Dronfield, Mansfield, Nottingham, Rotherham, Sheffield, SHEFFIELD, Worksop

Closes in 16 days (Friday 3 July 2026 at 11:59pm)

Posted on 17 June 2026

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Summary

We are seeking a motivated and enthusiastic IT Support Apprentice to join our team. The successful candidate will provide first-line IT support to staff and learners, assist with maintaining IT equipment and systems and support the management of the college network and infrastructure. 

• Wage:

  £16,575 a year

  Minimum wage rates (opens in new tab)

  Travel expenses will be reimbursed in line with the College's travel policy where applicable.

• Training course: Information communications technician (level 3)
• Hours: Monday - Friday 8.30am - 4.30pm.

  37 hours 30 minutes a week

• Start date:

  Tuesday 14 July 2026

• Duration:

  1 year 6 months

• Positions available:

  1

Work

Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.

What you'll do at work

• Provide first-line technical support to staff and learners
• Diagnose and troubleshoot common hardware, software, and connectivity issues
• Assist users with Microsoft 365 applications and other college systems
• Set up, configure, and deploy laptops, desktops, tablets, and other devices
• Install and update software applications
• Maintain IT equipment inventories and asset records
• Assist with equipment repairs and warranty processes
• Support classroom technology, printers, and audiovisual equipment
• Help diagnose basic network connectivity issues
• Assist with user account administration and access permissions
• Follow college IT security policies and procedures
• Maintain confidentiality of sensitive information
• Support compliance with GDPR and safeguarding requirements

Where you'll work

You can select which locations you want to apply for in your application on Find an apprenticeship.

This apprenticeship is available in these locations:

• Apperknowle Farm, High Street, Apperknowle, Dronfield, S18 4BD
• The Archer, Warsop Lane, Rainworth, Mansfield, NG21 0AG
• 395 Mansfield Road, Nottingham, NG5 2DL
• Enterprise House, Bridge Street, Rotherham, S60 1QJ
• 43 Market Street, Eckington, Sheffield, S21 4EG
• Main Road, Renishaw, Sheffield, S21 3UT
• LITTLEMOOR HOUSE, LITTLEMOOR, ECKINGTON, SHEFFIELD, S21 4EF
• Colliery Road, Creswell, Worksop, S80 4BX

Training

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.

Training provider

SHEFFIELD COLLEGE, THE

Training course

Information communications technician (level 3)

Understanding apprenticeship levels (opens in new tab)

What you'll learn

Course contents

• Interpret and prioritise internal or external customer's requirements in line with organisation's policy
• Apply the appropriate tools and techniques to undertake fault finding and rectification
• apply Continuous Professional Development to support necessary business output and technical developments
• Operate safely and securely across platforms and responsibilities maintaining the security of personal data of internal and external stakeholders
• Communicate with all levels of stakeholders, keeping them informed of progress and managing escalation where appropriate
• Develop and maintain effective working relationships with colleagues, customers and other relevant stakeholders
• Manage and prioritise the allocated workload effectively making best use of time and resources
• Complete documentation relevant to the task and escalate where appropriate
• Install or undertake basic software upgrades,either physically or remotely
• Establish and diagnose the extent of the IT support task, in line with the organisation's policies and Service Level Agreements
• Provide remote/F2F support to resolve customer requirements
• Maintain a safe working environment for own personal safety and others in line with Health & Safety appropriate to the task
• Identify and scope the best solution informed by the system data associated with the task
• Test and evaluate the system's performance and compliance with customer requirements.
• Escalate non routine problems in line with procedures
• Use basic scripting to execute the relevant tasks for example PowerShell, Linux
• Carry out routine maintenance across systems, (such as IT, Communications), ensuring organisational compliance at all times
• Apply the necessary security, in line with access and/or encryption requirements
• Use a range of Cabling or Connectors equipment in line with technical requirements for example physically or remotely
• Test and evaluate network environments
• Monitor performance and usage of a network
• Deploy applications on a network
• Set up storage and data access for staff
• Apply necessary security measures, in line with access requirements to a network
• Carry out routine maintenance across network systems, ensuring organisational compliance
• Monitor network-related workloads including DNS and firewalls
• Install or undertake basic upgrades, either physically or remotely
• Establish digital communication or telecommunications systems through, for example cabling and connecting equipment.
• Identify a range of tools and or diagnostic equipment, for example, Hardware or Software components, to resolve Communications or Telecommunications requirements.
• Undertake basic telecommunications activities, in response to an allocated task, designated responsibilities, instructions or customer’s requirements.
• Use information necessary to identify operational issues and rectify or escalate accordingly in line with policy
• Interpret and prioritise internal or external customer's requirements in line with organisation's policy
• Apply the appropriate tools and techniques to undertake fault finding and rectification
• apply Continuous Professional Development to support necessary business output and technical developments
• Operate safely and securely across platforms and responsibilities maintaining the security of personal data of internal and external stakeholders
• Communicate with all levels of stakeholders, keeping them informed of progress and managing escalation where appropriate
• Develop and maintain effective working relationships with colleagues, customers and other relevant stakeholders
• Manage and prioritise the allocated workload effectively making best use of time and resources
• Complete documentation relevant to the task and escalate where appropriate
• Install or undertake basic software upgrades,either physically or remotely
• Establish and diagnose the extent of the IT support task, in line with the organisation's policies and Service Level Agreements
• Provide remote/F2F support to resolve customer requirements
• Maintain a safe working environment for own personal safety and others in line with Health & Safety appropriate to the task

Training schedule

The Apprentice will attend Sheffield College - City Campus one day per week.

Requirements

Essential qualifications

GCSE in:

• English (grade A*-C or 9-4)
• Maths (grade A*-C or 9-4)

Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.

Skills

• Communication skills
• IT skills
• Attention to detail
• Organisation skills
• Customer care skills
• Problem solving skills
• Administrative skills
• Team working
• Initiative
• Patience

Other requirements

Landmarks is committed to safeguarding and promoting the welfare of our learners and to ensure our learners are protected from abuse. Landmarks is therefore exempt from the Rehabilitation of Offenders Act 1974. 

All offers of employment will be subject to enhanced DBS checks, which it deems satisfactory (you will be viable for the cost of a DBS if you leave within your probationary period). 

Where a post is eligible, a check against the barred lists will be undertaken. There are different types of regulated activities that employees will need to undertake as part of their role to qualify to be checked on the adult and child barred list.

It is an offence to apply for a role that involves regulated activity to children, if the applicant is barred from engaging in regulated activity relevant to children.

Landmarks operate across multiple sites within three counties. As the apprenticeship progresses, the successful candidate will be expected to work more independently and will be required to travel between sites as needed potentially to multiple sites per day.

As such, applicants must have a reliable means of travelling to all College locations listed below, ideally a full UK driving licence and access to a vehicle.

About this employer

Landmarks is an independent specialist day college for young people with learning disabilities and difficulties. The college offers a wide range of programmes that are tailored to each individual’s needs

http://www.landmarks.ac.uk (opens in new tab)

Company benefits

24/7 Employee Assistance Programme (Westfield Health): Confidential emotional, financial and practical support whenever you need it.

Generous Annual Leave Entitlement: Up to 35 days, dependant on length of service.

After this apprenticeship

Your earnings can increase over time with an apprenticeship. Find out about potential future pay (opens in new tab).

This is an excellent opportunity for someone looking to begin a career in Information Technology while gaining practical experience in a specialist education environment.

Ask a question

The contact for this apprenticeship is:

SHEFFIELD COLLEGE, THE

Alice Mee

alice.mee@sheffcol.ac.uk

The reference code for this apprenticeship is VAC2000037341.

Apply now

Closes in 16 days (Friday 3 July 2026 at 11:59pm)