Digital Support Technician Apprentice
Barnsley College
Barnsley (S70 2AX)
Closes in 14 days (Monday 29 June 2026 at 11:59pm)
Posted on 15 June 2026
Contents
Summary
This is an exciting opportunity to join a forward-thinking Teaching & Learning Team at the forefront of digital innovation. You will play a key role in supporting the development of high-quality, digitally enhanced learning across the college, working with staff and students to embed effective use of everyday technologies.
- Wage
-
£15,392 for your first year, then could increase depending on your age
National Minimum Wage rate for apprentices
- Training course
- Digital support technician (level 3)
- Hours
-
Monday - Thursday, 8.30am -- 5.00pm and Friday, 8.30am-4.30pm.
37 hours a week
- Start date
-
Tuesday 28 July 2026
- Duration
-
1 year 3 months
- Positions available
-
1
Work
Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.
What you'll do at work
- Support the Teaching & Learning Team to enhance the learning experience through effective use of digital technologies
- Work collaboratively with teachers, support staff and managers to promote the consistent and effective use of digital tools within teaching, learning and assessment
- Support the exploration and promotion of emerging digital technologies and approaches, including AI, immersive learning and interactive platforms
- Assist in monitoring and reporting on the use and impact of digital technologies across the curriculum
- Support the setup, maintenance and effective use of digital and immersive equipment, working with IT services to ensure resources are available, safe and fully operational
- Contribute to the development and organisation of digital resources, systems and platforms to support both learning and administrative processes
Where you'll work
Church Street
Barnsley
S70 2AX
Training
Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.
Training provider
BARNSLEY COLLEGE
Training course
Digital support technician (level 3)
Understanding apprenticeship levels (opens in new tab)
What you'll learn
Course contents
- use digital technologies, including collaborative tools, to operate effectively as part of a team, and with other stakeholders, enabling sharing of information and best practice.
- use data accurately and securely to meet business requirements and in line with organisational procedures and legislation.
- apply information security principles, for example: information transfer, deletion, storage, usage and communications that may include using mobile devices.
- provide an appropriate and effective response to enquiries, providing support and information utilising digital channels and in line with organisation protocols
- operate digital information systems, for example• Management- Finance Human Resources• Bespoke departmental or organisational systems or databases
- communicate effectively through a variety of different channels using terminology appropriate to the audience
- use digital resources to extend own knowledge and skills relevant to their role
- risk assess the organisational impact of decisions that they take
- use digital systems to identify productivity and performance improvements
- use digital technologies to operate effectively as part of a team, and with other stakeholders, enabling sharing of information and best practice
- maintain system security in line with organisational policies.
- support digital operations or digital change and transformation activities.
- investigate application problems and enable resolution to maintain productivity and improve quality of service.
- coach and guide stakeholders to develop their applications skills to use digital systems effectively.
- monitor data to analyse systems use and provide insights to recommend use or applications developments.
- support customers in the use of information, products and services through digital channels.
- diagnoses technical problems by identifying and applying tools and techniques to undertake fault finding, recording and rectification.
- maintain end-user systems physically or remotely. For example: software, hardware or operating systems
- provide and direct end-users to tools and resources to help them to resolve their digital problems.
- use digital technologies, including collaborative tools, to operate effectively as part of a team, and with other stakeholders, enabling sharing of information and best practice.
- use data accurately and securely to meet business requirements and in line with organisational procedures and legislation.
- apply information security principles, for example: information transfer, deletion, storage, usage and communications that may include using mobile devices.
- provide an appropriate and effective response to enquiries, providing support and information utilising digital channels and in line with organisation protocols
- operate digital information systems, for example• Management- Finance Human Resources• Bespoke departmental or organisational systems or databases
- communicate effectively through a variety of different channels using terminology appropriate to the audience
- use digital resources to extend own knowledge and skills relevant to their role
- risk assess the organisational impact of decisions that they take
- use digital systems to identify productivity and performance improvements
- use digital technologies to operate effectively as part of a team, and with other stakeholders, enabling sharing of information and best practice
- maintain system security in line with organisational policies.
Training schedule
- Delivery to be completed on-site and 6 hours per week off the job training either at Barnsley College or your place of work
- Student to complete an Advanced Digital Support Technician Level 3 Apprenticeship
- Functional Skills in maths and English, if required
Requirements
Essential qualifications
GCSE in:
- Maths (grade 4)
- Maths (grade 4)
Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.
Skills
- Communication skills
- IT skills
- Attention to detail
- Organisation skills
- Customer care skills
- Administrative skills
- Team working
- Creative
- Initiative
- Use of basic digital tools
- Interest in digital technology
Other requirements
A Disclosure and Barring Service (DBS) check is required
About this employer
We are a further education college. With a wide range of over 300 courses covering subjects from Animal Care, Business and Catering, to Forensics, Motorsport and Performing Arts, our campuses offer purpose-built accommodation for each subject to ensure that our students are learning in industry-standard facilities that reflect the environment you will work in after finishing your studies. Many of our College facilities are working and operating as commercial businesses alongside everyday teaching. This means you will get the opportunity to not only learn in the right environment for your studies but gain real life work experience in your chosen career, giving you a better chance over other candidates when you come to apply for employment.
https://www.barnsley.ac.uk/ (opens in new tab)
Company benefits
- Substantial annual leave entitlement (Up to 47 days per year including bank and public holidays!)
- College gym membership with onsite facilities
- Supporting employee mental health through access to free counselling services
After this apprenticeship
Your earnings can increase over time with an apprenticeship. Find out about potential future pay (opens in new tab).
- Possible Progression Opportunities
Ask a question
The contact for this apprenticeship is:
BARNSLEY COLLEGE
Amanda ogley
apprenticeships@barnsley.ac.uk
01226216166
The reference code for this apprenticeship is VAC2000037245.
Apply now
Closes in 14 days (Monday 29 June 2026 at 11:59pm)