Income Team Apprentice
Ashfield District Council
Nottingham (NG17 8DA)
Closes in 11 days (Sunday 21 June 2026)
Posted on 9 June 2026
Contents
Summary
Ashfield District Council are looking an enthusiastic individual to join our busy Income Team (Housing Management Department) as an apprentice to support colleagues with tasks associated with Income Collection. You will be dealing with contact from our tenants, generating letters and other correspondence and inputting data.
- Wage
-
£20,875.40 a year
- Training course
- Business administrator (level 3)
- Hours
-
Monday - Friday, Shifts to be confirmed.
37 hours a week
- Start date
-
Monday 6 July 2026
- Duration
-
1 year 6 months
- Positions available
-
1
Work
Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.
What you'll do at work
- To deal with telephone queries and correspondence from tenants in respect of Welfare Reform and their rent accounts
- To provide administrative and clerical support to the Income Recovery Team, such as scanning, printing, filing documents and data entry
- Reception duties including attendance at meetings
- To collect, collate and input data and update computerised and manual systems as required
- To access IT systems to generate letters, reports and associated documents
- To help provide support to tenants to enable them to become more financially, digitally and socially included
- Write formal letters and other correspondence as required
- Any other duties as assigned and deemed commensurate with the grade and overall responsibility of the post
- Operate according to the Council’s corporate values, code of conduct and employee competencies
- Take responsibility for personal health and safety and have regard to other persons who may be affected by the performance of the duties of the post, in accordance with the provisions of Health & Safety legislation and relevant Council policies and procedures
- Exercise proper care in handling, operating or safeguarding any equipment, vehicle or appliance provided, used or issued for the performance of the duties of the post
- Have a commitment to and understanding of the Council’s approach to equality and diversity
- Comply with all relevant Council policies and procedures including financial regulations, HR policies / procedures, Data Protection, Freedom of Information Act and ICT Codes of Practice
- Adhere to relevant working practices, methods and procedures and undertake relevant training and development as required and respond positively to new and alternative ways of working
- Carry out any other reasonable duties and responsibilities commensurate with the grade and level of responsibility of the post
- Engage with digital models of service delivery and support the implementation of digital working methods
Where you'll work
Urban Road
Kirkby-in-Ashfield
Nottingham
NG17 8DA
Training
Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.
Training provider
WEST NOTTINGHAMSHIRE COLLEGE
Training course
Business administrator (level 3)
Understanding apprenticeship levels (opens in new tab)
What you'll learn
Course contents
- Skilled in the use of multiple IT packages and systems relevant to the organisation in order to: write letters or emails, create proposals, perform financial processes, record and analyse data. Examples include MS Office or equivalent packages. Able to choose the most appropriate IT solution to suit the business problem. Able to update and review databases, record information and produce data analysis where required.
- Produces accurate records and documents including: emails, letters, files, payments, reports and proposals. Makes recommendations for improvements and present solutions to management. Drafts correspondence, writes reports and able to review others' work. Maintains records and files, handles confidential information in compliance with the organisation's procedures. Coaches others in the processes required to complete these tasks.
- Exercises proactivity and good judgement. Makes effective decisions based on sound reasoning and is able to deal with challenges in a mature way. Seeks advice of more experienced team members when appropriate.
- Builds and maintains positive relationships within their own team and across the organisation. Demonstrates ability to influence and challenge appropriately. Becomes a role model to peers and team members, developing coaching skills as they gain area knowledge.
- Demonstrates good communication skills, whether face-to-face, on the telephone, in writing or on digital platforms. Uses the most appropriate channels to communicate effectively. Demonstrates agility and confidence in communications, carrying authority appropriately. Understands and applies social media solutions appropriately. Answers questions from inside and outside of the organisation, representing the organisation or department.
- Completes tasks to a high standard. Demonstrates the necessary level of expertise required to complete tasks and applies themself to continuously improve their work. Is able to review processes autonomously and make suggestions for improvements. Shares administrative best-practice across the organisation e.g. coaches others to perform tasks correctly. Applies problem-solving skills to resolve challenging or complex complaints and is a key point of contact for addressing issues.
- Takes responsibility for initiating and completing tasks, manages priorities and time in order to successfully meet deadlines. Positively manages the expectations of colleagues at all levels and sets a positive example for others in the workplace. Makes suggestions for improvements to working practice, showing understanding of implications beyond the immediate environment (e.g. impact on clients, suppliers, other parts of the organisation). Manages resources e.g. equipment or facilities. Organises meetings and events, takes minutes during meetings and creates action logs as appropriate. Takes responsibility for logistics e.g. travel and accommodation.
- Uses relevant project management principles and tools to scope, plan, monitor and report. Plans required resources to successfully deliver projects. Undertakes and leads projects as and when required.
Training schedule
- We host supporting workshops regularly throughout the apprenticeship which you will attend in person at our designated training site/campus
- These workshops are carefully designed to support the learning required throughout the apprenticeship programme
- You will work with expert assessors and tutors to develop new knowledge, skills and behaviours within the profession
- You will experience a blended learning model
Requirements
Essential qualifications
GCSE in:
- English (grade 4)
- IT (grade 4)
- Maths (grade 4)
Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.
Skills
- Communication skills
- IT skills
- Attention to detail
- Organisation skills
- Customer care skills
- Administrative skills
- Logical
- Creative
- Initiative
- Non judgemental
- Patience
About this employer
As one of the largest employers in the area we offer a wide range of services across the district including housing repairs, parks and green spaces, neighbourhood wardens, environmental health, planning and customer services to name just a few.
We are located near to the M1 and most of our sites are on a bus route or are within walking distance of a train station.
After this apprenticeship
- Permanent role within the company for the right candidate upon completion of the apprenticeship
Ask a question
The contact for this apprenticeship is:
WEST NOTTINGHAMSHIRE COLLEGE
The reference code for this apprenticeship is VAC2000036077.
Apply now
Closes in 11 days (Sunday 21 June 2026)
After signing in, you’ll apply for this apprenticeship on the company's website.