IT Technician Apprentice
ECLIPSE IT SERVICES LTD
Barnsley (S70 2NZ)
Closes in 14 days (Tuesday 5 May 2026 at 11:59pm)
Posted on 21 April 2026
Contents
Summary
As an apprentice, you’ll work at a busy Managed Service Provider and get hands-on experience. You’ll gain new skills and work alongside experienced staff.
- Wage
-
£15,600 for your first year, then could increase depending on your age
National Minimum Wage rate for apprentices
- Training course
- Information communications technician (level 3)
- Hours
-
Monday - Friday 9 am to 5 pm
37 hours 30 minutes a week
- Start date
-
Tuesday 26 May 2026
- Duration
-
1 year 6 months
- Positions available
-
1
Work
Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.
What you'll do at work
- Assist with the installation and configuration of computer operating systems, applications, and hardware
- Provide first-line technical support via phone, email, and ticketing systems
- Perform basic troubleshooting for hardware, software, and network issues under supervision
- Maintain accurate records of IT assets, deployments, and service requests
- Support the Service Desk team in resolving incidents and escalating complex issues when necessary
- Keep up to date with industry developments and actively participate in training sessions
Where you'll work
Mclintocks
Summer Lane
Barnsley
S70 2NZ
Training
Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.
Training provider
BARNSLEY COLLEGE
Training course
Information communications technician (level 3)
Understanding apprenticeship levels (opens in new tab)
What you'll learn
Course contents
- Interpret and prioritise internal or external customer's requirements in line with organisation's policy
- Apply the appropriate tools and techniques to undertake fault finding and rectification
- apply Continuous Professional Development to support necessary business output and technical developments
- Operate safely and securely across platforms and responsibilities maintaining the security of personal data of internal and external stakeholders
- Communicate with all levels of stakeholders, keeping them informed of progress and managing escalation where appropriate
- Develop and maintain effective working relationships with colleagues, customers and other relevant stakeholders
- Manage and prioritise the allocated workload effectively making best use of time and resources
- Complete documentation relevant to the task and escalate where appropriate
- Install or undertake basic software upgrades,either physically or remotely
- Establish and diagnose the extent of the IT support task, in line with the organisation's policies and Service Level Agreements
- Provide remote/F2F support to resolve customer requirements
- Maintain a safe working environment for own personal safety and others in line with Health & Safety appropriate to the task
- Identify and scope the best solution informed by the system data associated with the task
- Test and evaluate the system's performance and compliance with customer requirements.
- Escalate non routine problems in line with procedures
- Use basic scripting to execute the relevant tasks for example PowerShell, Linux
- Carry out routine maintenance across systems, (such as IT, Communications), ensuring organisational compliance at all times
- Apply the necessary security, in line with access and/or encryption requirements
- Use a range of Cabling or Connectors equipment in line with technical requirements for example physically or remotely
- Test and evaluate network environments
- Monitor performance and usage of a network
- Deploy applications on a network
- Set up storage and data access for staff
- Apply necessary security measures, in line with access requirements to a network
- Carry out routine maintenance across network systems, ensuring organisational compliance
- Monitor network-related workloads including DNS and firewalls
- Install or undertake basic upgrades, either physically or remotely
- Establish digital communication or telecommunications systems through, for example cabling and connecting equipment.
- Identify a range of tools and or diagnostic equipment, for example, Hardware or Software components, to resolve Communications or Telecommunications requirements.
- Undertake basic telecommunications activities, in response to an allocated task, designated responsibilities, instructions or customer’s requirements.
- Use information necessary to identify operational issues and rectify or escalate accordingly in line with policy
- Interpret and prioritise internal or external customer's requirements in line with organisation's policy
- Apply the appropriate tools and techniques to undertake fault finding and rectification
- apply Continuous Professional Development to support necessary business output and technical developments
- Operate safely and securely across platforms and responsibilities maintaining the security of personal data of internal and external stakeholders
- Communicate with all levels of stakeholders, keeping them informed of progress and managing escalation where appropriate
- Develop and maintain effective working relationships with colleagues, customers and other relevant stakeholders
- Manage and prioritise the allocated workload effectively making best use of time and resources
- Complete documentation relevant to the task and escalate where appropriate
- Install or undertake basic software upgrades,either physically or remotely
- Establish and diagnose the extent of the IT support task, in line with the organisation's policies and Service Level Agreements
- Provide remote/F2F support to resolve customer requirements
- Maintain a safe working environment for own personal safety and others in line with Health & Safety appropriate to the task
Training schedule
Delivery to be completed on site and off the job training either at Barnsley College or your place of work. Student to complete an Information Communication Technicans Level 3 Apprenticeship.
Requirements
Desirable qualifications
GCSE in:
- English (grade 4)
- Maths (grade 4)
Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.
Skills
- Communication skills
- IT skills
- Attention to detail
- Organisation skills
- Customer care skills
- Problem solving skills
- Team working
- Initiative
Other requirements
Due to the nature of the role a driving licence would be advantageous.
About this employer
Eclipse IT Support is an experienced IT services provider that has been providing businesses and individuals in the surrounding areas with top-notch service for over 6 years. Our team has over 15 years of combined experience in the IT field and has successfully served over 30 clients.
We provide our clients with a wide range of services that are tailored to their individual needs, from network security to data recovery. Our team of professionals is passionate about providing the best IT support possible and is dedicated to exceeding our client's expectations.
After this apprenticeship
For the right candidate, after the apprenticeship there will be opportunity to develop within this business.
Ask a question
The contact for this apprenticeship is:
BARNSLEY COLLEGE
Amanda ogley
apprenticeships@barnsley.ac.uk
01226216166
The reference code for this apprenticeship is VAC2000027425.
Apply now
Closes in 14 days (Tuesday 5 May 2026 at 11:59pm)