Apprentice Housing Assistant

IKE SUPPORTED HOUSING LTD

Barnsley (S75 3DP)

Closes in 23 days (Friday 8 May 2026 at 11:59pm)

Posted on 15 April 2026

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Summary

Are you looking to kickstart your career in housing and property? We have a great role as a housing assistant, if you are passionate about property and willing to learn, apply now!

Wage

£17,550 a year

Check minimum wage rates (opens in new tab)

Training course
Housing and property management assistant (level 2)
Hours
Monday to Friday. Between 8.30am and 4.30pm.

37 hours 30 minutes a week

Start date

Monday 11 May 2026

Duration

1 year

Positions available

1

Work

Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.

What you'll do at work

  • Answering calls professionally and calmly, taking relevant information on board, to provide first-time fix solutions
  • Contacting contractors and assisting with the day-to-day and routine maintenance works along with the compliance works
  • Planning works with the tenant and/or support workers to ensure a smooth and efficient process for the works to be completed
  • Delivery of excellent customer services
  • Managing the support inbox
  • Entry of repairs onto SASSHA
  • Updating SASSHA repair status
  • Chasing of contractors for timely completion of works
  • Coding of repair invoices in preparation for the finance team
  • Research of new contractors
  • When new contractors are employed, ensure they are registered or work directly under the supervision of a government-approved scheme such as BAFE, NICEIC or Gas Safe
  • Achieving and improving the service delivery standards, identifying any areas of concern for improvement
  • General & Intensive Housing Management Responsibilities
  • Assist with the property visits reporting and associated work
  • Working collaboratively with internal and external partners to achieve agreed objectives

Where you'll work

3A Wentworth House
Maple Court, Tankersley
Barnsley
S75 3DP

Training

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.

Training provider

LEARNING CURVE GROUP LIMITED

Training course

Housing and property management assistant (level 2)

Understanding apprenticeship levels (opens in new tab)

What you'll learn

Course contents
  • Customer Service: Be able to apply a range of customer service skills in order to provide a professional, accurate, timely, ethical and non-judgemental front line service which meets the needs of a diverse range of customers and stakeholders.
  • Respond to vulnerability: Uses appropriate levels of skill and judgment to understand the needs of vulnerable individuals and groups (including those with complex needs) and respond accordingly.
  • Communication: Demonstrate effective and appropriate communication skills to enable timely identification and resolution of issues. Be able to signpost customers who need additional support to other colleagues, partner agencies.
  • Administration: Be able to apply a range of administrative skills in order to support a range of housing and property related services.
  • Information collection and sharing: Understand and be able to use a variety of methods to collect and present information such as resident, neighbourhood and property data in an effective manner. Information and data must be collected, recorded and presented accurately.
  • Team work: Work with internal colleagues and external partners to achieve individual, team and business targets. Work with colleagues to identify solutions to problems, appreciate the importance of team working and where they fit within the team.
  • Time management: Organise and plan work in a flexible manner to ensure tasks are prioritised and completed within agreed timescales.
  • Tools and equipment: Effective use of IT equipment and software, including housing and property management software. The appropriate use of housing and property related work equipment.
  • Decision making: Effective decision making in order to ensure work tasks are completed in line with instruction and on time.

Training schedule

  • No college release day
  • 1-1 session with your tutor
  • Off the job training

Requirements

Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.

Skills

  • Communication skills
  • IT skills
  • Attention to detail
  • Organisation skills
  • Customer care skills
  • Problem solving skills
  • Administrative skills
  • Logical
  • Team working
  • Creative
  • Initiative

About this employer

We are a dedicated team of support specialists at IKE Supported Housing who put people at the heart of everything we do. Our supported housing projects are more than just buildings; they are environments where residents feel heard, respected, and supported. We pride ourselves on our inclusive culture—both for the people we support and the staff who make it happen. We are looking for empathetic, resilient, and motivated individuals to help us maintain our high standards of care and make a tangible difference in our local community.

After this apprenticeship

  • Opportunity for full-time role upon completion

Ask a question

The contact for this apprenticeship is:

LEARNING CURVE GROUP LIMITED

Abbie Peters

abbie.peters@learningcurvegroup.co.uk

The reference code for this apprenticeship is VAC2000026695.

Apply now

Closes in 23 days (Friday 8 May 2026 at 11:59pm)