Apprentice Administrator

GQA QUALIFICATIONS LTD

SHEFFIELD (S4 7WW)

Closes in 14 days (Wednesday 29 April 2026 at 11:59pm)

Posted on 15 April 2026

Print

Contents

Summary

To provide efficient administrative support for learner qualification workflows and general office operations, ensuring accurate processing of certification requests and maintaining high standards of customer service.

 

Wage

£15,392 for your first year, then could increase depending on your age

National Minimum Wage rate for apprentices

Check minimum wage rates (opens in new tab)

Training course
Business administrator (level 3)
Hours
Monday to Thursday 8.30am till 4.30pm and Friday 8.30am till 4pm – half and hour for lunch

37 hours a week

Start date

Wednesday 13 May 2026

Duration

1 year 6 months

Positions available

1

Work

Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.

What you'll do at work

1. Qualification Administration

  • GQA Online System Operations
  • Process registration and certification requests
  • Issue GQA Cards (Licence, Q, Skill, and CSCS)
  • Update and maintain Approved/Potential Centre details and status
  • Conduct sampling of certificates and cards for quality assurance
  • Report system issues and monitor improvements
  • Maintain system security protocols
  • Evidence Review
  • Sample centre-provided evidence for qualification certification
  • Ensure compliance with GQA standards and procedures

2. Customer Service

  • Handle telephone and email enquiries professionally and efficiently
  • Process and record complaints following company procedures
  • Conduct customer service telephone surveys as required
  • Maintain accurate records of all customer interactions

3. CSCS Administration

  • Process direct candidate applications for CSCS cards
  • Handle replacement card and certificate requests
  • Provide guidance on CSCS application procedures

4. General Administration

  • Manage daily incoming and outgoing post
  • Provide general call handling support
  • Support national GQA events when required
  • Assist with ad-hoc administrative tasks as directed

 

Where you'll work

UNIT 1
TWELVE O'CLOCK COURT
21 ATTERCLIFFE ROAD
SHEFFIELD
S4 7WW

Training

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.

Training provider

SHEFFIELD COLLEGE, THE

Training course

Business administrator (level 3)

Understanding apprenticeship levels (opens in new tab)

What you'll learn

Course contents
  • Skilled in the use of multiple IT packages and systems relevant to the organisation in order to: write letters or emails, create proposals, perform financial processes, record and analyse data. Examples include MS Office or equivalent packages. Able to choose the most appropriate IT solution to suit the business problem. Able to update and review databases, record information and produce data analysis where required.
  • Produces accurate records and documents including: emails, letters, files, payments, reports and proposals. Makes recommendations for improvements and present solutions to management. Drafts correspondence, writes reports and able to review others' work. Maintains records and files, handles confidential information in compliance with the organisation's procedures. Coaches others in the processes required to complete these tasks.
  • Exercises proactivity and good judgement. Makes effective decisions based on sound reasoning and is able to deal with challenges in a mature way. Seeks advice of more experienced team members when appropriate.
  • Builds and maintains positive relationships within their own team and across the organisation. Demonstrates ability to influence and challenge appropriately. Becomes a role model to peers and team members, developing coaching skills as they gain area knowledge.
  • Demonstrates good communication skills, whether face-to-face, on the telephone, in writing or on digital platforms. Uses the most appropriate channels to communicate effectively. Demonstrates agility and confidence in communications, carrying authority appropriately. Understands and applies social media solutions appropriately. Answers questions from inside and outside of the organisation, representing the organisation or department.
  • Completes tasks to a high standard. Demonstrates the necessary level of expertise required to complete tasks and applies themself to continuously improve their work. Is able to review processes autonomously and make suggestions for improvements. Shares administrative best-practice across the organisation e.g. coaches others to perform tasks correctly. Applies problem-solving skills to resolve challenging or complex complaints and is a key point of contact for addressing issues.
  • Takes responsibility for initiating and completing tasks, manages priorities and time in order to successfully meet deadlines. Positively manages the expectations of colleagues at all levels and sets a positive example for others in the workplace. Makes suggestions for improvements to working practice, showing understanding of implications beyond the immediate environment (e.g. impact on clients, suppliers, other parts of the organisation). Manages resources e.g. equipment or facilities. Organises meetings and events, takes minutes during meetings and creates action logs as appropriate. Takes responsibility for logistics e.g. travel and accommodation.
  • Uses relevant project management principles and tools to scope, plan, monitor and report. Plans required resources to successfully deliver projects. Undertakes and leads projects as and when required.

Training schedule

Training to be delivered in the work place and via a monthly day release to Sheffiled College's Pennine Five Campus in Sheffield City Centre

Requirements

Desirable qualifications

GCSE in:

  • English (grade 4)
  • Maths (grade 4)

Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.

Skills

  • Communication skills
  • IT skills
  • Attention to detail
  • Organisation skills
  • Customer care skills
  • Administrative skills
  • Team working

About this employer

GQA Qualifications (GQA) is one of the UK’s most successful and respected Awarding Organisations, with over 24 years of experience across construction, building- related industries, and a wide range of other sectors.

We are regulated by Ofqual, Qualifications Scotland, Qualifications Wales and CCEA Regulation, ensuring every qualification meets the highest standards of quality, integrity, and compliance across the UK. At GQA, we take a learner-first approach, developing qualifications that support employability, compliance, and career progression – whether individuals are starting out, retraining, or advancing their expertise.

Working closely with employers, training providers, and industry bodies, we design qualifications that reflect real-world skills and workplace needs, helping learners and businesses thrive.

Trusted across 17 diverse sectors, including fenestration, nuclear, print, and automotive glazing, GQA qualifications provide credible recognition both in the UK and internationally.

With a strong network of 250 + Approved Centres, rigorous quality assurance, and deep industry alignment, GQA remains the awarding body built on industry, for industry – committed to developing qualifications that make a real difference.

https://gqaqualifications.com/about/ (opens in new tab)

After this apprenticeship

Full Time permanent administration position

Ask a question

The contact for this apprenticeship is:

SHEFFIELD COLLEGE, THE

The reference code for this apprenticeship is VAC2000026564.

Apply now

Closes in 14 days (Wednesday 29 April 2026 at 11:59pm)