Apprentice Hire Controller

TACS HIRE LTD

Burton on Trent (DE14 1PT)

Closes on Monday 4 May 2026

Posted on 31 March 2026

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Summary

Due to business growth TACS Hire is now in a position to recruit an apprentice Hire Controller. You will develop an in-depth technical product knowledge, health and safety knowledge and skills and learn how to advise customers on suitable products. This is a busy position that will suit a "people person" who is looking for a long term career.

Wage

£16,640 a year

Check minimum wage rates (opens in new tab)

This is based on an hourly rate of £8.00.

Training course
Hire controller (plant, tools and equipment) (level 2)
Hours
Monday - Friday, 7.30am - 4.00pm, with a 30 minute lunch break.

40 hours a week

Start date

Monday 11 May 2026

Duration

1 year 1 month

Positions available

1

Work

Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.

What you'll do at work

  • Providing information to customers to help them select the correct equipment for their planned activity.
  • Ensure that relevant health and safety information is provided.
  • Arrange transportation of equipment.
  • Communicating with customers both via e-mail and on the phone.
  • Complete contract documentation for on-hire and off-hire.
  • Ensure that equipment is safe and safety inspections have been completed.
  • Process payments - this will include calculating hire costs, deposits amounts, damage charges, excess charges, transportation costs and insurance payments.
  • Handling technical enquiries and complaints.
  • Keeping upto date with stock control, maintenance schedules and delivery/collection dates.
  • Assisting drivers with loading/unloading.

Where you'll work

Hawkins Lane
Burton on Trent
DE14 1PT

Training

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.

Training provider

WEST NOTTINGHAMSHIRE COLLEGE

Training course

Hire controller (plant, tools and equipment) (level 2)

Understanding apprenticeship levels (opens in new tab)

What you'll learn

Course contents
  • Comply with health and safety regulations, standards, and guidance.
  • Comply with environmental and sustainability principles, regulations, standards and organisational systems.
  • Process new hires, damage waivers, orders, returns and enter onto company system.
  • Create and send hire quotations, contact customer and entering purchase orders.
  • Source plant, tools and equipment for customer requirements.
  • Arrange the delivery and collection of equipment.
  • Apply written communication techniques for example invoices, checklists, restrictions to drivers and hauliers delivery times, process damage agreement, notification documentation and emails.
  • Manage customer relationships.
  • Verbally communicate with customers and colleagues using industry terminology.
  • Manage customer queries, requests and handle complaints within remit or escalate when required.
  • Comply with regulations and legislation relevant to their role and business.
  • Carry out hire transaction processes for example, contract documentation for on-hire and off-hire, raising requisitions and equipment delivery.
  • Interpret and extract information from, for example schedules and drawings, machine’s operator’s manual or manufacturer’s instructions.
  • Log plant, tool and equipment breakdowns, pass over to the service department.
  • Ensure tool and equipment pre and post hire checks and operational testing of equipment has been carried out.
  • Carry out and record planned and unplanned learning opportunities and development activities.
  • Use organisational IT technology and digital systems.
  • Apply team working principles.
  • Comply with health and safety regulations, standards, and guidance.
  • Comply with environmental and sustainability principles, regulations, standards and organisational systems.
  • Process new hires, damage waivers, orders, returns and enter onto company system.
  • Create and send hire quotations, contact customer and entering purchase orders.
  • Source plant, tools and equipment for customer requirements.
  • Arrange the delivery and collection of equipment.
  • Apply written communication techniques for example invoices, checklists, restrictions to drivers and hauliers delivery times, process damage agreement, notification documentation and emails.
  • Manage customer relationships.
  • Verbally communicate with customers and colleagues using industry terminology.
  • Manage customer queries, requests and handle complaints within remit or escalate when required.
  • Comply with regulations and legislation relevant to their role and business.
  • Carry out hire transaction processes for example, contract documentation for on-hire and off-hire, raising requisitions and equipment delivery.
  • Interpret and extract information from, for example schedules and drawings, machine’s operator’s manual or manufacturer’s instructions.
  • Log plant, tool and equipment breakdowns, pass over to the service department.
  • Ensure tool and equipment pre and post hire checks and operational testing of equipment has been carried out.
  • Carry out and record planned and unplanned learning opportunities and development activities.
  • Use organisational IT technology and digital systems.
  • Apply team working principles.

Training schedule

We host supporting workshops regularly throughout the apprenticeship which you will attend at our designated training site/campus. These workshops are carefully designed to support the learning required throughout the apprenticeship programme.

You will work with expert assessors and tutors to develop new knowledge, skills and behaviours within the profession.

You will experience a blended learning model.

Requirements

Essential qualifications

GCSE in:

  • English (grade 4)
  • Maths (grade 4)

Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.

Skills

  • Communication skills
  • IT skills
  • Attention to detail
  • Organisation skills
  • Customer care skills
  • Problem solving skills
  • Logical
  • Team working
  • Initiative

About this employer

TACS Hire are a family run business based in Burton On Trent supplying Tool,Plant,Powered Access & Welfare to The Midlands and further afield.
We have a wealth of industry knowledge and have a “can do attitude” in order to assist our customers needs.
In a competitive industry TACS Hire look to differ themselves from their opposition by consistently reacting to customers short notice requests.

http://www.tacshire.co.uk (opens in new tab)

After this apprenticeship

This apprenticeship will give you the foundation knowledge upon which you can build a long and successful career with TACS Hire. Further training may include a higher level apprenticeship or manufacturers training or short courses to increase knowledge.
Progression would initially be to a Hire Controller then Hire Desk Manager and potentially Branch Manager.

Ask a question

The contact for this apprenticeship is:

WEST NOTTINGHAMSHIRE COLLEGE

Ryan

apprenticeships@wnc.ac.uk

01623 900479

The reference code for this apprenticeship is VAC2000024056.

Apply now

Closes on Monday 4 May 2026