Apprentice Customer Service Assistant (Hotel Operations – Food & Beverage and Reception)

Crowne Plaza Royal Victoria Hotel

SHEFFIELD (S4 7YE)

Closes in 15 days (Sunday 12 April 2026 at 11:59pm)

Posted on 27 March 2026

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Summary

We are seeking a friendly, professional, and motivated Apprentice Customer Service Assistant to join our hotel team. This role offers a unique opportunity to gain experience across both Food & Beverage & Front Office (Reception) operations, developing a wide range of hospitality skills while completing an apprenticeship.

Wage

£16,640 for your first year, then could increase depending on your age

National Minimum Wage rate for apprentices

Check minimum wage rates (opens in new tab)

Training course
Customer service practitioner (level 2)
Hours
Rotational shifts across Food & Beverage and reception departments.

40 hours a week

Start date

Monday 20 April 2026

Duration

1 year

Positions available

2

Work

Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.

What you'll do at work

Reception Duties:

  • Welcome guests in a warm and professional manner
  • Assist with check-ins and check-outs using hotel systems
  • Handle guest enquiries, bookings, and requests efficiently
  • Provide information about hotel services and local attractions
  • Manage phone calls, emails, and reservations

Food & Beverage Duties:

  • Assist with the setup and service of food and drinks
  • Deliver excellent table service in restaurant, bar, or event spaces
  • Ensure cleanliness and organisation of service areas
  • Take orders and handle payments accurately
  • Support kitchen and service teams during busy periods

General Responsibilities:

  • Deliver high standards of customer service at all times
  • Work collaboratively with team members across departments
  • Maintain a clean, safe, and welcoming environment
  • Follow all health, safety, and hygiene regulations
  • Represent the hotel brand in a professional manner

Where you'll work

VICTORIA STATION ROAD
SHEFFIELD
S4 7YE

Training

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.

Training provider

SHEFFIELD COLLEGE, THE

Training course

Customer service practitioner (level 2)

Understanding apprenticeship levels (opens in new tab)

What you'll learn

Course contents
  • Use a range of questioning skills, including listening and responding in a way that builds rapport, determines customer needs and expectations and achieves positive engagement and delivery.
  • Depending on your job role and work environment: Use appropriate verbal and non-verbal communication skills, along with summarising language during face-to-face communications; and/or
  • Depending on your job role and work environment: Use appropriate communication skills, along with reinforcement techniques (to confirm understanding) during non-facing customer interactions.
  • Depending on your job role and work environment: Use an appropriate ‘tone of voice’ in all communications, including written and digital, that reflect the organisation’s brand.
  • Provide clear explanations and offer options in order to help customers make choices that are mutually beneficial to both the customer and your organisation.
  • Be able to organise yourself, prioritise your own workload/activity and work to meet deadlines.
  • Demonstrate patience and calmness.
  • Show you understand the customer’s point of view.
  • Use appropriate sign-posting or resolution to meet your customers needs and manage expectations.
  • Maintain informative communication during service recovery.

Training schedule

Fortnightly day release to Sheffield College's Pennine Five Campus in SHeffield City Centre

Requirements

Desirable qualifications

GCSE in:

  • English (grade 4)
  • Maths (grade 4)

Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.

Skills

  • Communication skills
  • IT skills
  • Attention to detail
  • Organisation skills
  • Customer care skills
  • Problem solving skills
  • Presentation skills
  • Administrative skills
  • Team working
  • Initiative
  • Patience
  • Willing to Learn
  • Positive Attitude
  • Quick Thinking

About this employer

A historic hotel in Sheffield city centre with 105 newly refurbished bedrooms, an elegant Restaurant, all day dining in the Grand Lounge bar with Premium and Suite room upgrades.

The 19th-century Grade II Crowne Plaza® Royal Victoria Sheffield hotel stands in quiet grounds off a private drive in Sheffield city centre. The hotel has 240 car parking spaces on-site. Sheffield's shops, theatres, museums and Ponds Forge water sports complex are within walking distance of the hotel.

https://www.ihg.com/crowneplaza/hotels/gb/en/sheffield/emauk/hoteldetail (opens in new tab)

After this apprenticeship

  • Opportunity to work across multiple departments
  • Structured training and career progression opportunities

Ask a question

The contact for this apprenticeship is:

SHEFFIELD COLLEGE, THE

The reference code for this apprenticeship is VAC2000023825.

Apply now

Closes in 15 days (Sunday 12 April 2026 at 11:59pm)