Business Administration Apprentice

Market Street Health Group

LONDON (E6 2RA)

Closes in 20 days (Thursday 16 April 2026 at 11:59pm)

Posted on 26 March 2026

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Summary

Market Street Health Group have a fantastic opportunity for a Business Administration Apprentice to join their company. Supporting a secretarial team and IT administrator, by helping with scanning, shredding, coding, etc.

Wage

£14,976 for your first year, then could increase depending on your age

National Minimum Wage rate for apprentices

Check minimum wage rates (opens in new tab)

Training course
Business administrator (level 3)
Hours
Monday- Friday, 9.00am- 5.00pm.

36 hours a week

Start date

Monday 20 April 2026

Duration

1 year 6 months

Positions available

1

Work

Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.

What you'll do at work

  • Scanning
  • Shredding
  • Getting lunches for meetings
  • Coding
  • Sending our letters to patients
  • Scanning and triaging patient letters/results/investigations accurately onto Emis (IT system used by surgery)
  • Shredding confidential documents once scanned on
  • Maintaining full confidentiality
  • Carry out required online training
  • Getting lunches for practice meetings and setting up meeting rooms
  • A working knowledge of Microsoft Office applications
  • A working knowledge of emails
  • Need to be computer literate
  • Sending out letters to patients who are due annual reviews
  • Printing off blood test requests for patient reviews
  • Coding based on lists generated by IT Administrator
  • Getting lunches for reception meetings and setting up meeting rooms
  • A working knowledge of Microsoft Office applications
  • Opening and responding to emails
  • Need to be computer literate
  • Calling patients who are due reviews
  • Sending Did not attend (DNA) letters to patients
  • Printing off blood test requests for patient reviews
  • Coding based on lists generated
  • Outgoing post
  • Registering new patients
  • Light reception duties - for cover

Where you'll work

MARKET STREET HEALTH GROUP
52 MARKET ST
EASTHAM
LONDON
E6 2RA

Training

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.

Training provider

LONDON SOUTH EAST COLLEGES

Training course

Business administrator (level 3)

Understanding apprenticeship levels (opens in new tab)

What you'll learn

Course contents
  • Skilled in the use of multiple IT packages and systems relevant to the organisation in order to: write letters or emails, create proposals, perform financial processes, record and analyse data. Examples include MS Office or equivalent packages. Able to choose the most appropriate IT solution to suit the business problem. Able to update and review databases, record information and produce data analysis where required.
  • Produces accurate records and documents including: emails, letters, files, payments, reports and proposals. Makes recommendations for improvements and present solutions to management. Drafts correspondence, writes reports and able to review others' work. Maintains records and files, handles confidential information in compliance with the organisation's procedures. Coaches others in the processes required to complete these tasks.
  • Exercises proactivity and good judgement. Makes effective decisions based on sound reasoning and is able to deal with challenges in a mature way. Seeks advice of more experienced team members when appropriate.
  • Builds and maintains positive relationships within their own team and across the organisation. Demonstrates ability to influence and challenge appropriately. Becomes a role model to peers and team members, developing coaching skills as they gain area knowledge.
  • Demonstrates good communication skills, whether face-to-face, on the telephone, in writing or on digital platforms. Uses the most appropriate channels to communicate effectively. Demonstrates agility and confidence in communications, carrying authority appropriately. Understands and applies social media solutions appropriately. Answers questions from inside and outside of the organisation, representing the organisation or department.
  • Completes tasks to a high standard. Demonstrates the necessary level of expertise required to complete tasks and applies themself to continuously improve their work. Is able to review processes autonomously and make suggestions for improvements. Shares administrative best-practice across the organisation e.g. coaches others to perform tasks correctly. Applies problem-solving skills to resolve challenging or complex complaints and is a key point of contact for addressing issues.
  • Takes responsibility for initiating and completing tasks, manages priorities and time in order to successfully meet deadlines. Positively manages the expectations of colleagues at all levels and sets a positive example for others in the workplace. Makes suggestions for improvements to working practice, showing understanding of implications beyond the immediate environment (e.g. impact on clients, suppliers, other parts of the organisation). Manages resources e.g. equipment or facilities. Organises meetings and events, takes minutes during meetings and creates action logs as appropriate. Takes responsibility for logistics e.g. travel and accommodation.
  • Uses relevant project management principles and tools to scope, plan, monitor and report. Plans required resources to successfully deliver projects. Undertakes and leads projects as and when required.

Training schedule

On programme Training:

  • Level 3 Business Administrator Apprenticeship Standard
  • Level 2 Functional Skills in maths and English
  • Institute of Apprenticeship Certificate

End-Point Assessment (EPA):

  • Knowledge Test
  • Skills Test
  • Oral Questioning – underpinned by portfolio

Requirements

Desirable qualifications

GCSE in:

Maths and English (grade Grades 4-9 (A*- C))

Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.

Skills

  • Communication skills
  • IT skills
  • Attention to detail
  • Organisation skills
  • Customer care skills
  • Problem solving skills
  • Presentation skills
  • Administrative skills
  • Number skills
  • Analytical skills
  • Logical
  • Team working
  • Initiative
  • Non judgemental
  • Patience

Other requirements

  • 1 hour lunch break to be taken at between 1-2pm

About this employer

NHS General Practice (GP Surgery)

After this apprenticeship

  • The administration role may be a gateway to further career opportunities.

Ask a question

The contact for this apprenticeship is:

LONDON SOUTH EAST COLLEGES

The reference code for this apprenticeship is VAC2000023604.

Apply now

Closes in 20 days (Thursday 16 April 2026 at 11:59pm)