Support Services Administrator Apprentice

CLASSIC LIFTS LTD

Rotherham (S60 1DX)

Closes in 13 days (Monday 16 March 2026 at 11:59pm)

Posted on 3 March 2026

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Summary

As a Support Services Administrator, you will be responsible for managing the invoicing process for various service operations, including repairs, maintenance contracts, contract renewals, and breakdowns. 

• Wage:

  £14,526.20 for your first year, then could increase depending on your age

  National Minimum Wage rate for apprentices

  Check minimum wage rates (opens in new tab)

• Training course: Business administrator (level 3)
• Hours: Monday-Friday 9 am-5 pm.

  37 hours a week

• Start date:

  Wednesday 1 April 2026

• Duration:

  1 year 6 months

• Positions available:

  1

Work

Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.

What you'll do at work

Key Responsibilities
Invoice Preparation
• Generate accurate and detailed invoices for:
o Repairs
o Maintenance contracts
o Contract renewals
o Breakdown services
• Ensure all invoices comply with company policies and customer-specific requirements
Customer Portal Management
• Upload invoices and supporting evidence to customer portals.
• Monitor portals for submission confirmations, corrections, or additional requests
Supporting Documentation
• Gather and attach necessary supporting evidence, such as service reports, photographs, or customer approvals, where required
• Verify that all documentation meets contractual or legal requirements.
Record Keeping & Compliance
• Maintain accurate records of all invoicing activities, including system updates affecting invoicing
• Ensure compliance with applicable tax regulations and company standards
Communication & Coordination
• Collaborate with internal teams (e.g., service, finance, and sales) to ensure invoicing accuracy and resolve discrepancies
• Act as a point of contact for customer inquiries related to invoices or portal submissions
Efficiency Improvements
• Identify and recommend process improvements for faster and more accurate invoicing
• Assist in implementing tools or systems to streamline invoicing tasks.
System Data Management
• Update internal systems with accurate data related to service operations, contracts, and customer information
• Regularly review and audit system data to ensure consistency, accuracy, and compliance with company standards

Where you'll work

Unit 3
Genesis Park
Sheffield Road
Rotherham
S60 1DX

Training

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.

Training provider

BARNSLEY COLLEGE

Training course

Business administrator (level 3)

Understanding apprenticeship levels (opens in new tab)

What you'll learn

Course contents

• Skilled in the use of multiple IT packages and systems relevant to the organisation in order to: write letters or emails, create proposals, perform financial processes, record and analyse data. Examples include MS Office or equivalent packages. Able to choose the most appropriate IT solution to suit the business problem. Able to update and review databases, record information and produce data analysis where required.
• Produces accurate records and documents including: emails, letters, files, payments, reports and proposals. Makes recommendations for improvements and present solutions to management. Drafts correspondence, writes reports and able to review others' work. Maintains records and files, handles confidential information in compliance with the organisation's procedures. Coaches others in the processes required to complete these tasks.
• Exercises proactivity and good judgement. Makes effective decisions based on sound reasoning and is able to deal with challenges in a mature way. Seeks advice of more experienced team members when appropriate.
• Builds and maintains positive relationships within their own team and across the organisation. Demonstrates ability to influence and challenge appropriately. Becomes a role model to peers and team members, developing coaching skills as they gain area knowledge.
• Demonstrates good communication skills, whether face-to-face, on the telephone, in writing or on digital platforms. Uses the most appropriate channels to communicate effectively. Demonstrates agility and confidence in communications, carrying authority appropriately. Understands and applies social media solutions appropriately. Answers questions from inside and outside of the organisation, representing the organisation or department.
• Completes tasks to a high standard. Demonstrates the necessary level of expertise required to complete tasks and applies themself to continuously improve their work. Is able to review processes autonomously and make suggestions for improvements. Shares administrative best-practice across the organisation e.g. coaches others to perform tasks correctly. Applies problem-solving skills to resolve challenging or complex complaints and is a key point of contact for addressing issues.
• Takes responsibility for initiating and completing tasks, manages priorities and time in order to successfully meet deadlines. Positively manages the expectations of colleagues at all levels and sets a positive example for others in the workplace. Makes suggestions for improvements to working practice, showing understanding of implications beyond the immediate environment (e.g. impact on clients, suppliers, other parts of the organisation). Manages resources e.g. equipment or facilities. Organises meetings and events, takes minutes during meetings and creates action logs as appropriate. Takes responsibility for logistics e.g. travel and accommodation.
• Uses relevant project management principles and tools to scope, plan, monitor and report. Plans required resources to successfully deliver projects. Undertakes and leads projects as and when required.

Training schedule

Delivery to be completed on site and off-the-job training either at Barnsley College or your place of work. Student to complete Business Administration Level 3.

Requirements

Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.

Skills

• Communication skills
• IT skills
• Attention to detail
• Organisation skills
• Presentation skills
• Administrative skills
• Logical
• Team working

About this employer

Classic Lifts is a large independent UK national lift company providing professional lift maintenance, repairs, modernisations and new lift installations from 8 regional centres.

After this apprenticeship

Possible progression opportunities.

Ask a question

The contact for this apprenticeship is:

BARNSLEY COLLEGE

Eleasha Smith

apprenticeships@barnsley.ac.uk

+441226216166

The reference code for this apprenticeship is VAC2000018744.

Apply now

Closes in 13 days (Monday 16 March 2026 at 11:59pm)