Apprentice (Home Improvement Agency)

Durham County Council

Seaham (SR7 7JE)

Closes on Monday 6 April 2026

Posted on 25 February 2026

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Summary

The apprentice will assist with the provision of advice and practical support, liaising with clients and Occupational Therapists in order to deliver adaptations and home improvements.

Wage

£14,526.20 for your first year, then could increase depending on your age

National Minimum Wage rate for apprentices

Check minimum wage rates (opens in new tab)

Training course
Housing and property management (level 3)
Hours
Monday to Friday 9am to 5pm with flexible and hybrid working available.

37 hours a week

Start date

Monday 7 September 2026

Duration

3 years 1 months

Positions available

1

Work

Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.

What you'll do at work

In this varied role, you will be responsible for providing day‑to‑day administrative support, assisting with grant applications, maintaining accurate records and contributing to the smooth running of our service.

You’ll develop strong communication, problem‑solving and teamwork skills while learning how we deliver high‑quality, customer‑focused housing solutions. 

If you are enthusiastic, dedicated, flexible and eager to learn, this apprenticeship offers a fantastic pathway into a meaningful career in housing and community support.

Where you'll work

Seaham Contact Centre
St. Johns Square
Seaham
SR7 7JE

Training

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.

Training provider

NEW COLLEGE DURHAM

Training course

Housing and property management (level 3)

Understanding apprenticeship levels (opens in new tab)

What you'll learn

Course contents
  • Customer Service: Apply a range of customer service skills in order to provide a professional, accurate, timely, ethical and non-judgemental front line service which meets the needs of a diverse range of customers and stakeholders
  • Communication: Demonstrate appropriate communication skills to enable timely identification and/or resolution of issues for customers and appropriate signposting to other colleagues and/or partner agencies.
  • Collaborative working: Work collaboratively with colleagues and partners to achieve individual, team and business targets.
  • Respond to vulnerability: Use skill and judgment to understand the needs of vulnerable individuals and groups(including those with complex needs) and respond appropriately
  • Information collection and sharing: Use a variety of methods to identify, collect and communicate technical and other information in a confident and effective manner.
  • Influencing and negotiating skills: Influence and negotiate with customers, partners and suppliers.
  • Self Management: Organise and plan their own work to ensure tasks are completed and deadlines met.
  • Problem Solving: Use a problem solving and flexible approach in their day to day duties.
  • Tools and Equipment: Effective use of IT equipment and software, through administration and the appropriate use of work equipment
  • Decision making: Effective decision making in order to apply the businesses objectives and priorities.

Training schedule

You will attend college on a day release basis.

Requirements

Essential qualifications

GCSE in:

  • English (grade 9-4)
  • Maths (grade 9-4)

Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.

Skills

  • Communication skills
  • IT skills
  • Problem solving skills
  • Team working

About this employer

Durham County Council is the largest council in the North East, we employ over 16,000 people and have a budget of around £1.3 billion which helps us provide services for more than 513,000 people. We are a forward-looking council and recognise that we need passionate people who share our enthusiasm to deliver fantastic services to the people of County Durham.

http://www.durham.gov.uk (opens in new tab)

Disability Confident

Disability Confident

A fair proportion of interviews for this apprenticeship will be offered to applicants with a disability or long-term health condition. This includes non-visible disabilities and conditions.

You can choose to be considered for an interview under the Disability Confident scheme. You’ll need to meet the essential requirements to be considered for an interview.

After this apprenticeship

We are unable to guarantee a job role on completion of the apprenticeship, but there will be progression opportunities while on the programme.

Ask a question

The contact for this apprenticeship is:

Durham County Council

Neil Turner

neil.turner2@durham.gov.uk

The reference code for this apprenticeship is VAC2000017754.

Apply now

Closes on Monday 6 April 2026

After signing in, you’ll apply for this apprenticeship on the company's website.