Customer Service Team Apprentice

MITCHELL'S (OF MANSFIELD) LTD

NOTTINGHAMSHIRE (NG17 3FW)

Closes on Tuesday 31 March 2026

Posted on 25 February 2026

Print

Contents

Summary

A great opportunity to work in a busy office environment, providing excellent customer service support.

Wage

£17,264 a year

Check minimum wage rates (opens in new tab)

Rate of pay to be reviewed after 4-6 months depending upon progress

Training course
Customer service practitioner (level 2)
Hours
Monday to Friday, hours between 08:30 and 18:30

40 hours a week

Start date

Wednesday 1 April 2026

Duration

1 year 1 month

Positions available

2

Work

Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.

What you'll do at work

  • Answering the telephone
  • Dealing with enquiries
  • Using different systems
  • Assisting the online sales team
  • Producing reports
  • Manifesting consignments
  • Problem solving
  • Forging good relationships with customers and team members
  • Be able to respond to emails efficiently and professionally

Where you'll work

BRIERLEY PARK IND EST.
BRIERLEY PARK CLOSE
SUTTON IN ASHFIELD
NOTTINGHAMSHIRE
NG17 3FW

Training

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.

Training provider

WEST NOTTINGHAMSHIRE COLLEGE

Training course

Customer service practitioner (level 2)

Understanding apprenticeship levels (opens in new tab)

What you'll learn

Course contents
  • Use a range of questioning skills, including listening and responding in a way that builds rapport, determines customer needs and expectations and achieves positive engagement and delivery.
  • Depending on your job role and work environment: Use appropriate verbal and non-verbal communication skills, along with summarising language during face-to-face communications; and/or
  • Depending on your job role and work environment: Use appropriate communication skills, along with reinforcement techniques (to confirm understanding) during non-facing customer interactions.
  • Depending on your job role and work environment: Use an appropriate ‘tone of voice’ in all communications, including written and digital, that reflect the organisation’s brand.
  • Provide clear explanations and offer options in order to help customers make choices that are mutually beneficial to both the customer and your organisation.
  • Be able to organise yourself, prioritise your own workload/activity and work to meet deadlines.
  • Demonstrate patience and calmness.
  • Show you understand the customer’s point of view.
  • Use appropriate sign-posting or resolution to meet your customers needs and manage expectations.
  • Maintain informative communication during service recovery.

Training schedule

Customer Service Practitioner Level 2.

We host supporting workshops regularly throughout the apprenticeship which you will attend in person at our designated training site/campus. These workshops are carefully designed to support the learning required throughout the apprenticeship programme.

You will work with expert assessors and tutors to develop new knowledge, skills and behaviours within the profession.

You will experience a blended learning model.

Requirements

Desirable qualifications

GCSE in:

  • English (grade 4)
  • IT (grade 4)
  • Maths (grade 4)

Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.

Skills

  • Communication skills
  • IT skills
  • Attention to detail
  • Organisation skills
  • Customer care skills
  • Logical
  • Team working
  • Initiative

About this employer

A family business that’s proud of its Nottinghamshire origins and family values. Our people are the heart and soul of what we do. It’s important to us to bring together the best of our people and the latest technology to offer a seamless, stress free experience for our customers. Carrying both domestic and hazardous freight, our drivers deliver to any UK destination and to major mainland European countries, delivering anything from one to thousands of pallets to multiple sites on the same day.

https://mitchellsofmansfield.com/ (opens in new tab)

After this apprenticeship

For the right candidate who successfully completes this apprenticeship, there may be the opportunity to progress their career with the company.

Ask a question

The contact for this apprenticeship is:

WEST NOTTINGHAMSHIRE COLLEGE

Leoni

apprenticeships@wnc.ac.uk

01623 900469

The reference code for this apprenticeship is VAC2000017611.

Apply now

Closes on Tuesday 31 March 2026