Apprentice Technical Support Advisor
CARRIER SOLUTIONS UK LTD.
Telford (TF1 7YP)
Closes on Monday 15 June 2026
Posted on 16 February 2026
Contents
Summary
A Carrier apprenticeship is a great opportunity to kick-start your career with a global leader in climate and energy solutions. You’ll gain hands-on experience, earn a salary, and work towards industry-recognised qualifications.
- Wage
-
£20,000 a year
- Training course
- Gas engineering operative (level 3)
- Hours
-
Monday to Friday in the workplace, with one day per week in college attending Bordesley Green Campus (B9 5NA). Exact working hours TBC.
37 hours 30 minutes a week
- Start date
-
Wednesday 1 July 2026
- Duration
-
4 years
- Positions available
-
1
Work
Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.
What you'll do at work
This role is based in Telford, Shropshire
- The main goal of this role is to learn and understand the HVAC industry with the aim of being able to support our Customers, Internal Engineers and Sales Teams with Technical support
- Manage inbound calls from customers and engineers
- Investigate customer’s problems, providing technical assistance on Viessmann products installed in the field both via the telephone and email
- Parts identification and selection for spare part enquiries
- Handling technical enquiries related to design, performance, approval, production, and operation Viessmann products
- Preparing and maintaining technical documentation, help sheets, reports and records on our internal CRM system
- Any other duties as reasonably required to assist Viessmann technical operations
Where you'll work
Hortonwood 30
Telford
TF1 7YP
Training
Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.
Training provider
SHREWSBURY COLLEGES GROUP
Training course
Gas engineering operative (level 3)
Understanding apprenticeship levels (opens in new tab)
What you'll learn
Course contents
- Comply with health and safety practices.
- Install and commission a range of primary appliances, for example central heating boilers, gas cookers, space heaters.
- Install and commission a range of secondary appliances, for example laundry appliances, water heaters and gas meters (not exceeding 6m3 in capacity).
- Carry out testing and safety checks applicable to the appliance chimney or flue type.
- Carry out routine maintenance and servicing of appliances and components.
- Identify and rectify faults in appliances and components.
- Decommission appliances and systems.
- Isolate the electrical supply to the appliance.
- Conduct electrical safety checks pre- and post-work.
- Undertake and document risk assessments.
- Source, read and follow technical documentation associated with equipment and installation requirements.
- Select, use and maintain tools, equipment and test instrumentation.
- Select and use personal protective equipment (PPE).
- Check and action inspection records and schedules.
- Identify unsafe situations or conditions and take action under IGEM G/11 Gas industry unsafe situations procedure.
- Use digital technology to access job, appliance and customer information.
- Complete and maintain work records including appliance and customer data in accordance with General Data Protection Regulations (GDPR).
- Communicate verbally with customers, including the provision of guidance on energy and efficiency measures specific to the appliance or system being worked on.
- Recycle, reuse, return defective components and dispose of waste.
- Carry out and record planned and unplanned learning and development activities.
- Apply equity, diversity and inclusion procedures.
- Comply with health and safety practices.
- Install and commission a range of primary appliances, for example central heating boilers, gas cookers, space heaters.
- Install and commission a range of secondary appliances, for example laundry appliances, water heaters and gas meters (not exceeding 6m3 in capacity).
- Carry out testing and safety checks applicable to the appliance chimney or flue type.
- Carry out routine maintenance and servicing of appliances and components.
- Identify and rectify faults in appliances and components.
- Decommission appliances and systems.
- Isolate the electrical supply to the appliance.
- Conduct electrical safety checks pre- and post-work.
- Undertake and document risk assessments.
- Source, read and follow technical documentation associated with equipment and installation requirements.
- Select, use and maintain tools, equipment and test instrumentation.
- Select and use personal protective equipment (PPE).
- Check and action inspection records and schedules.
- Identify unsafe situations or conditions and take action under IGEM G/11 Gas industry unsafe situations procedure.
- Use digital technology to access job, appliance and customer information.
- Complete and maintain work records including appliance and customer data in accordance with General Data Protection Regulations (GDPR).
- Communicate verbally with customers, including the provision of guidance on energy and efficiency measures specific to the appliance or system being worked on.
- Recycle, reuse, return defective components and dispose of waste.
- Carry out and record planned and unplanned learning and development activities.
- Apply equity, diversity and inclusion procedures.
Training schedule
- Level 3 Gas Engineering Operative
- Study at Shrewsbury college
Requirements
Essential qualifications
GCSE in:
- English (grade Grade C / 4 or above)
- Maths (grade Grade C / 4 or above)
Desirable qualifications
GCSE in:
Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.
Skills
- Communication skills
- IT skills
- Attention to detail
- Organisation skills
- Customer care skills
- Problem solving skills
- Number skills
- Analytical skills
- Logical
- Team working
- Initiative
- Non judgemental
- Patience
About this employer
We are Carrier, a global leader in advanced heating, air conditioning, and refrigeration technologies. From homes and offices to large commercial spaces, our solutions help create comfortable, efficient environments. Our legacy is built on innovation. For decades, our teams have been at the forefront of developing cutting-edge systems that promote healthier indoor air and more sustainable operations. Our portfolio includes high-performance products like air conditioners, chillers, boilers, rooftop units, and refrigeration equipment. Joining Carrier means being part of a supportive, forward-thinking community. Here, your ideas and skills are valued, and you’ll be empowered to grow, collaborate, and make a meaningful impact.
https://www.carrier.com/us/en/ (opens in new tab)
Company benefits
- 25 days holiday plus bank holidays
- Benefits Central Platform hosting employee rewards & recognition, health & wellbeing resources
After this apprenticeship
- We see our apprentices as the future of our business. As a global company with operations in most major countries, the career opportunities are endless
- At Carrier, you will work in a place where you will connect with amazing people, you will feel your unique skills and perspectives will be truly valued, and we will support you as much as possible to bring out the best of you
Ask a question
The contact for this apprenticeship is:
SHREWSBURY COLLEGES GROUP
The reference code for this apprenticeship is VAC2000015745.
Apply now
Closes on Monday 15 June 2026
After signing in, you’ll apply for this apprenticeship on the company's website.