Business Administration Apprentice - Learning and Development
South Yorkshire Fire & Rescue
South Yorkshire (S1 3FG)
Closes in 16 days (Friday 6 March 2026 at 11:59pm)
Posted on 17 February 2026
Contents
Summary
An opportunity has arisen within our Learning and Development team for a Business Administration Apprentice, based at Central Headquarters in Sheffield. You may be required to travel to our T&D Centre in Handsworth and other SYFR locations from time to time.
- Wage
-
£14,526.20 for your first year, then could increase depending on your age
National Minimum Wage rate for apprentices
Check minimum wage rates (opens in new tab)
From 1/4/26 the hourly rate for apprentices increases to £8.00 per hour.
- Training course
- Business administrator (level 3)
- Hours
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Monday-Thursday: 0830–1700
Friday: 0830-1630.
37 hours a week
- Start date
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Tuesday 5 May 2026
- Duration
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1 year 6 months
- Positions available
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1
Work
Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.
What you'll do at work
The overall purpose of the role will be to provide administrative support to the Learning and Development (L&D) team. The L&D team provides guidance and support to SYFR staff on development programmes, including induction sessions and monitoring progress. The team organises essential examinations and some training courses. In addition, the team uses feedback and evaluation to monitor trends and continuously improve the learning process.
As an apprentice, you will gain hands-on experience of learning and development while working towards the Level 3 Business Administration Apprenticeship Standard. You will be supported by experienced team members and encouraged to develop your skills and confidence throughout the programme. There will be opportunities to work with other teams across the organisation to enhance your knowledge and skills of the Fire and Rescue Service.
Whilst undertaking a college course as part of this apprenticeship, you will undertake the tasks below with appropriate supervision:
- Provide high-quality administrative support to the L&D team.
- Undertake document preparation, scanning, photocopying, emails, telephone calls and preparing and collating resource materials.
- Maintain accurate and current records on SYFR systems and spreadsheets.
- Assist with the production of reports, statistical analysis and performance monitoring.
- Support the administration of accredited qualifications and examination centre including involvement in exam invigilation.
- Organise meetings and events, including administrative support and note-taking.
- Support programme evaluation tasks, including the collation and management of customer surveys and feedback.
- Support and cover for other administration staff as required.
Where you'll work
Eyre Street
Sheffield
South Yorkshire
S1 3FG
Training
Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.
Training provider
SHEFFIELD COLLEGE, THE
Training course
Business administrator (level 3)
Understanding apprenticeship levels (opens in new tab)
What you'll learn
Course contents
- Skilled in the use of multiple IT packages and systems relevant to the organisation in order to: write letters or emails, create proposals, perform financial processes, record and analyse data. Examples include MS Office or equivalent packages. Able to choose the most appropriate IT solution to suit the business problem. Able to update and review databases, record information and produce data analysis where required.
- Produces accurate records and documents including: emails, letters, files, payments, reports and proposals. Makes recommendations for improvements and present solutions to management. Drafts correspondence, writes reports and able to review others' work. Maintains records and files, handles confidential information in compliance with the organisation's procedures. Coaches others in the processes required to complete these tasks.
- Exercises proactivity and good judgement. Makes effective decisions based on sound reasoning and is able to deal with challenges in a mature way. Seeks advice of more experienced team members when appropriate.
- Builds and maintains positive relationships within their own team and across the organisation. Demonstrates ability to influence and challenge appropriately. Becomes a role model to peers and team members, developing coaching skills as they gain area knowledge.
- Demonstrates good communication skills, whether face-to-face, on the telephone, in writing or on digital platforms. Uses the most appropriate channels to communicate effectively. Demonstrates agility and confidence in communications, carrying authority appropriately. Understands and applies social media solutions appropriately. Answers questions from inside and outside of the organisation, representing the organisation or department.
- Completes tasks to a high standard. Demonstrates the necessary level of expertise required to complete tasks and applies themself to continuously improve their work. Is able to review processes autonomously and make suggestions for improvements. Shares administrative best-practice across the organisation e.g. coaches others to perform tasks correctly. Applies problem-solving skills to resolve challenging or complex complaints and is a key point of contact for addressing issues.
- Takes responsibility for initiating and completing tasks, manages priorities and time in order to successfully meet deadlines. Positively manages the expectations of colleagues at all levels and sets a positive example for others in the workplace. Makes suggestions for improvements to working practice, showing understanding of implications beyond the immediate environment (e.g. impact on clients, suppliers, other parts of the organisation). Manages resources e.g. equipment or facilities. Organises meetings and events, takes minutes during meetings and creates action logs as appropriate. Takes responsibility for logistics e.g. travel and accommodation.
- Uses relevant project management principles and tools to scope, plan, monitor and report. Plans required resources to successfully deliver projects. Undertakes and leads projects as and when required.
Training schedule
The Sheffield College, Granville Road, Sheffield, S2 2RL and associated sites in the City Centre:
Blended learning; Google Classroom and face-to-face attendance.
Requirements
Essential qualifications
GCSE in:
Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.
Skills
- Communication skills
- IT skills
- Attention to detail
- Organisation skills
- Customer care skills
- Administrative skills
- Team working
- Initiative
Other requirements
- Passing a Disclosure and Barring Service (DBS) check
- Occupational health assessment
About this employer
South Yorkshire Fire & Rescue is the statutory Fire and Rescue Service for the area of South Yorkshire. We serve a population of approximately 1.29 million people.
Our mission is to keep the people of South Yorkshire safe. This includes our deployment of hundreds of firefighters, covering 22 fire stations, using dozens of specialist vehicles supported by dedicated control room and support staff employees.
We are governed by the South Yorkshire Fire & Rescue Authority which is made up of 12 locally elected councillors and the Police & Crime Commissioner. The Fire Authority publishes a constitution which sets out how the Authority operates, how decisions are made and the procedures which are followed to ensure that these are efficient, transparent and accountable to local citizens. Some of these processes are required by the law, whilst others are a matter for the Authority to determine.
https://www.syfire.gov.uk/ (opens in new tab)
Disability Confident
A fair proportion of interviews for this apprenticeship will be offered to applicants with a disability or long-term health condition. This includes non-visible disabilities and conditions.
You can choose to be considered for an interview under the Disability Confident scheme. You’ll need to meet the essential requirements to be considered for an interview.
After this apprenticeship
This will be discussed and agreed as appropriate for the role.
Ask a question
The contact for this apprenticeship is:
SHEFFIELD COLLEGE, THE
The reference code for this apprenticeship is VAC2000015223.
Apply now
Closes in 16 days (Friday 6 March 2026 at 11:59pm)