Apprentice Medical Receptionist

Norfolk Park Medical Practice

SHEFFIELD (S2 3TA)

Closes in 13 days (Tuesday 17 February 2026 at 11:59pm)

Posted on 4 February 2026

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Summary

Working as part of a small team as Medical Receptionist and Administrator. Reception duties to include dealing with patients and other professionals arriving at the surgery. All NHS training, including Reception Training and Medical Terminology. 

Wage

£14,976 a year

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Training course
Business administrator (level 3)
Hours
Monday - Wednesday, 12:00 - 18:30, Thursday, 08:30 - 18:30, Friday, 12:00 - 18:30.

36 hours a week

Start date

Monday 23 February 2026

Duration

1 year 6 months

Positions available

1

Work

Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.

What you'll do at work

  • Monitoring reception and the waiting room - Greeting patients on arrival
  • Answering the telephone - Booking appointments and dealing with patient’s enquiries 
  • Dealing with patients face to face when they arrive at the surgery and helping them
  • Update computer and manual records as necessary
  • Filing hospital correspondence

Where you'll work

227 PARK GRANGE ROAD
SHEFFIELD
S2 3TA

Training

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.

Training provider

SHEFFIELD COLLEGE, THE

Training course

Business administrator (level 3)

Understanding apprenticeship levels (opens in new tab)

What you'll learn

Course contents
  • Skilled in the use of multiple IT packages and systems relevant to the organisation in order to: write letters or emails, create proposals, perform financial processes, record and analyse data. Examples include MS Office or equivalent packages. Able to choose the most appropriate IT solution to suit the business problem. Able to update and review databases, record information and produce data analysis where required.
  • Produces accurate records and documents including: emails, letters, files, payments, reports and proposals. Makes recommendations for improvements and present solutions to management. Drafts correspondence, writes reports and able to review others' work. Maintains records and files, handles confidential information in compliance with the organisation's procedures. Coaches others in the processes required to complete these tasks.
  • Exercises proactivity and good judgement. Makes effective decisions based on sound reasoning and is able to deal with challenges in a mature way. Seeks advice of more experienced team members when appropriate.
  • Builds and maintains positive relationships within their own team and across the organisation. Demonstrates ability to influence and challenge appropriately. Becomes a role model to peers and team members, developing coaching skills as they gain area knowledge.
  • Demonstrates good communication skills, whether face-to-face, on the telephone, in writing or on digital platforms. Uses the most appropriate channels to communicate effectively. Demonstrates agility and confidence in communications, carrying authority appropriately. Understands and applies social media solutions appropriately. Answers questions from inside and outside of the organisation, representing the organisation or department.
  • Completes tasks to a high standard. Demonstrates the necessary level of expertise required to complete tasks and applies themself to continuously improve their work. Is able to review processes autonomously and make suggestions for improvements. Shares administrative best-practice across the organisation e.g. coaches others to perform tasks correctly. Applies problem-solving skills to resolve challenging or complex complaints and is a key point of contact for addressing issues.
  • Takes responsibility for initiating and completing tasks, manages priorities and time in order to successfully meet deadlines. Positively manages the expectations of colleagues at all levels and sets a positive example for others in the workplace. Makes suggestions for improvements to working practice, showing understanding of implications beyond the immediate environment (e.g. impact on clients, suppliers, other parts of the organisation). Manages resources e.g. equipment or facilities. Organises meetings and events, takes minutes during meetings and creates action logs as appropriate. Takes responsibility for logistics e.g. travel and accommodation.
  • Uses relevant project management principles and tools to scope, plan, monitor and report. Plans required resources to successfully deliver projects. Undertakes and leads projects as and when required.

Training schedule

Day release once per month for 12 months at Sheffield College's Pennine Five Campus:

  • 41 Silver Street Head, Sheffield S1 2DD
  • Remainder in work with 4-8 weeks tutor visit 

Requirements

Essential qualifications

GCSE in:

  • English (grade 4)
  • Maths (grade 4)

Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.

Skills

  • Communication skills
  • IT skills
  • Organisation skills
  • Customer care skills
  • Problem solving skills
  • Administrative skills
  • Team working
  • Non judgemental
  • Patience

About this employer

We are a small GP surgery with 17 staff members.  We have a modern purpose built building close to the City Centre with on site parking.    We promote a happy and friendly working environment with lots of opportunities to learn and progress.

https://www.norfolkparkmedicalpractice.nhs.uk/ (opens in new tab)

After this apprenticeship

  • Full NHS training to be provided with a view to a permanent role at the surgery

Ask a question

The contact for this apprenticeship is:

SHEFFIELD COLLEGE, THE

The reference code for this apprenticeship is VAC2000012730.

Apply now

Closes in 13 days (Tuesday 17 February 2026 at 11:59pm)