IT Technician Apprentice

The Costello School

Basingstoke (RG21 4AL)

Closes in 11 days (Monday 23 February 2026 at 11:59pm)

Posted on 10 February 2026

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Summary

Costello School is a vibrant and forward-thinking 11-16 school where technology plays a central role in teaching, learning, and operations. We are looking for a motivated IT Technician Apprentice to join our team This role is ideal for someone who is eager to learn, develop hands-on skills, and grow into a well-rounded IT Technician 

• Wage:

  £24,225 a year

  Check minimum wage rates (opens in new tab)

• Training course: Information communications technician (level 3)
• Hours: Monday - Friday, 8.00am - 4.00pm with a 35 minute lunch.

  37 hours a week

• Start date:

  Monday 13 April 2026

• Duration:

  1 year 6 months

• Positions available:

  1

Work

Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.

What you'll do at work

• To unpack and set up hardware and configure as instructed
• To install operating systems and software, as necessary
• To liaise with Support Contractor for the maintenance of all printers under that contract and to maintain a small number of printers that are not part of that contract
• To use the school IT Helpdesk Ticket System to investigate and rectify faults, communicating with all staff regarding the progress of their request
• To assist with cabling installations where required
• To provide technical support on hardware and software problems, investigating faults and liaising with third party support company where necessary
• To investigate, diagnose and provide first-line support in network problems, seeking assistance from Wavenet, Trust IT Director or support companies where necessary, in liaison with the IT Manager
• To ensure new equipment including PC’s, laptops, iPads etc. are suitable to meet the needs of the user, offering support and training as required
• Replace equipment components as necessary
• To ensure the security marking and recording of all new hardware and maintain inventories of all equipment in the school
• To maintain an awareness of new IT products and services and ensure that information is shared within the school
• To liaise with staff on a daily basis to support the efficient use of IT equipment in the school
• To assist in the provision of technical support to teachers during teaching periods
• To support teaching staff in the use of IT-based activities, and provide assistance to groups of students in the use of IT where required
• To provide technical support and assistance for staff, including the preparation of guidance on the use of IT for staff and students
• To create and maintain user accounts as required
• To act as Systems Administrator to add new users to HCC e-mail accounts, update staff changes, maintain existing accounts
• To maintain system integrity and security by changing passwords on the system as required and informing staff of any changes
• To operate and tailor software to meet the needs of the school
  To troubleshoot software problems, including compatibility across different versions
• To install network software as well as stand-alone software, liaise with the Senior IT Technician to ensure smooth integration onto all PCs, including laptops for use by students and staff and provide end-user documentation where appropriate
• To support staff and students in the use of the IT across the school
• To monitor security and privacy across the school network and to follow reporting procedures
• To create new “How to” documentation in order to share knowledge within the department
• Read pre-existing “Help Docs” manual to fully understand the standards procedures and policies of the IT department
• To Ensure documentation is kept up to date with new software, ipad allocations etc.
• To ensure digital resources are uploaded to the correct folders on the IT sharepoint “IT Guides”
• To provide detailed descriptions of fixes implemented within the school IT Helpdesk Ticket System
• To manage booking requests for hardware resources by members of staff
• To assist social media teams with resources
• To add and maintain ipads via Jamf, Apple Configurator & Apple School Manager
• To Maintain configuration groups for ipads on Jamf and make well-planned changes when needed
• To ensure proper use of CCTV, only using when needed and to report each use on the CCTV request form

Where you'll work

The Costello School
Crossborough Hill
Basingstoke
RG21 4AL

Training

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.

Training provider

WEST BERKSHIRE TRAINING CONSORTIUM

Training course

Information communications technician (level 3)

Understanding apprenticeship levels (opens in new tab)

What you'll learn

Course contents

• Interpret and prioritise internal or external customer's requirements in line with organisation's policy
• Apply the appropriate tools and techniques to undertake fault finding and rectification
• apply Continuous Professional Development to support necessary business output and technical developments
• Operate safely and securely across platforms and responsibilities maintaining the security of personal data of internal and external stakeholders
• Communicate with all levels of stakeholders, keeping them informed of progress and managing escalation where appropriate
• Develop and maintain effective working relationships with colleagues, customers and other relevant stakeholders
• Manage and prioritise the allocated workload effectively making best use of time and resources
• Complete documentation relevant to the task and escalate where appropriate
• Install or undertake basic software upgrades,either physically or remotely
• Establish and diagnose the extent of the IT support task, in line with the organisation's policies and Service Level Agreements
• Provide remote/F2F support to resolve customer requirements
• Maintain a safe working environment for own personal safety and others in line with Health & Safety appropriate to the task
• Identify and scope the best solution informed by the system data associated with the task
• Test and evaluate the system's performance and compliance with customer requirements.
• Escalate non routine problems in line with procedures
• Use basic scripting to execute the relevant tasks for example PowerShell, Linux
• Carry out routine maintenance across systems, (such as IT, Communications), ensuring organisational compliance at all times
• Apply the necessary security, in line with access and/or encryption requirements
• Use a range of Cabling or Connectors equipment in line with technical requirements for example physically or remotely
• Test and evaluate network environments
• Monitor performance and usage of a network
• Deploy applications on a network
• Set up storage and data access for staff
• Apply necessary security measures, in line with access requirements to a network
• Carry out routine maintenance across network systems, ensuring organisational compliance
• Monitor network-related workloads including DNS and firewalls
• Install or undertake basic upgrades, either physically or remotely
• Establish digital communication or telecommunications systems through, for example cabling and connecting equipment.
• Identify a range of tools and or diagnostic equipment, for example, Hardware or Software components, to resolve Communications or Telecommunications requirements.
• Undertake basic telecommunications activities, in response to an allocated task, designated responsibilities, instructions or customer’s requirements.
• Use information necessary to identify operational issues and rectify or escalate accordingly in line with policy
• Interpret and prioritise internal or external customer's requirements in line with organisation's policy
• Apply the appropriate tools and techniques to undertake fault finding and rectification
• apply Continuous Professional Development to support necessary business output and technical developments
• Operate safely and securely across platforms and responsibilities maintaining the security of personal data of internal and external stakeholders
• Communicate with all levels of stakeholders, keeping them informed of progress and managing escalation where appropriate
• Develop and maintain effective working relationships with colleagues, customers and other relevant stakeholders
• Manage and prioritise the allocated workload effectively making best use of time and resources
• Complete documentation relevant to the task and escalate where appropriate
• Install or undertake basic software upgrades,either physically or remotely
• Establish and diagnose the extent of the IT support task, in line with the organisation's policies and Service Level Agreements
• Provide remote/F2F support to resolve customer requirements
• Maintain a safe working environment for own personal safety and others in line with Health & Safety appropriate to the task

Training schedule

• The apprentice will learn through a mix of tutor led online and in person training, alongside a monthly training and review meeting
• Training in the workplace, that supports you to become competent in your role will be delivered by your employer

More training information

WBTC offer a range of Professional Development Workshops in addition to the Apprenticeship Standard that the apprentice can access with the agreement of their Line Manager

Requirements

Essential qualifications

GCSE in:

• English (grade 4 or equal)
• Maths (grade 4 or equal)

Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.

Skills

• Communication skills
• IT skills
• Organisation skills
• Problem solving skills
• Team working
• Initiative
• Flexible
• Positive Outlook
• Eager to learn
• Confidentiality

Other requirements

Bohunt Education Trust is committed to safeguarding and promoting welfare of children and young people and requires all staff and volunteers to share and demonstrate this commitment. We are committed to equality of opportunity for all staff and applications from individuals are encouraged regardless of any protected characteristics in line with the Equality Act 2010.

The successful candidate will be subject to pre-employment checks, including enhanced DBS checks (including a self-disclosure form), online/social media checks and satisfactory references.

 

About this employer

The Costello School is an increasingly popular and successful comprehensive school providing education for students aged 11 – 16.  The School has established a calm and caring environment and one of high academic standards with a strong pastoral system that supports a happy, thriving school where students want to learn.

The School is situated in Basingstoke and its buildings are well maintained with an appropriate range of specialist rooms.  We are continuing to invest in our school infrastructure, to ensure the best facilities are available for both students and staff. Great pride has been placed on the enhanced learning environment. Despite being a town school there are extensive playing fields and green space.

The School premises centre on the buildings originally provided in 1912 for the Girls’ High School, then numbering about 150 students.  Considerable extensions have been added at various times since then and the original building has been modernised and adapted to the needs of today.

The School has four main feeder schools which provide about 70% of our students with the remainder coming from other local schools. We are proud to work closely with Great Binfields, Fairfields, Rucstall and St Mary’s. The town is served by two successful further Education Colleges.

Our most recent Ofsted inspection (November 2021) rated us being a GOOD school with OUTSTANDING features.

https://www.costelloschool.co.uk/ (opens in new tab)

Disability Confident

A fair proportion of interviews for this apprenticeship will be offered to applicants with a disability or long-term health condition. This includes non-visible disabilities and conditions.

You can choose to be considered for an interview under the Disability Confident scheme. You’ll need to meet the essential requirements to be considered for an interview.

After this apprenticeship

• Upon successful completion, the next step could be an IT Technician should a suitable vacancy be available internally or within another organisation

Ask a question

The contact for this apprenticeship is:

WEST BERKSHIRE TRAINING CONSORTIUM

The reference code for this apprenticeship is VAC2000011617.

Apply now

Closes in 11 days (Monday 23 February 2026 at 11:59pm)