Apprentice GP Receptionist
Porter Brook Medical Centre
South Yorkshire (S11 8HN)
Closes in 12 days (Monday 9 February 2026 at 11:59pm)
Posted on 26 January 2026
Contents
Summary
GP Receptionist at a busy and exciting GP practice providing NHS healthcare services to the students of Sheffield Hallam University and the local community. Full time 37 hours per week, 18-month fixed term contract with the possibly of a permanent contract on successful completion of the apprenticeship.
- Wage
-
£14,526.20 for your first year, then could increase depending on your age
National Minimum Wage rate for apprentices
- Training course
- Business administrator (level 3)
- Hours
-
Contracted times working within a rota. Monday - Friday.
37 hours a week
- Start date
-
Monday 2 March 2026
- Duration
-
1 year 6 months
- Positions available
-
3
Work
Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.
What you'll do at work
- Operating the patient database (SystmOne) to book appointments, issue prescriptions, manage tasks etc.
- Operating and maintaining administrative systems on reception.
- Maintain practice and patient records, keeping all data secure.
- Central point of contact for admin requests.
- Receive and process payments and maintain records.
- Provide admin support for clinical staff, managers and clinical leads.
- Provide cover for the reception team
- Reception administrative duties.
- Maintain supplies of clinical stationery, e.g. prescriptions.
- General office tasks such as scanning, and photocopying and emailing.
- Personal development and training.
- Building security and complete opening and closing procedure.
- Confidentiality.
- Process and effectively signpost patients to the appropriate healthcare professional depending on the presenting condition
- Answer incoming phone calls, transferring calls or dealing with the callers’ requests appropriately
- Process repeat prescription requests
- Initiate contact with and respond to requests from patients, team members and external agencies
- Data entry of new and temporary registrations and relevant patient information as required
- Input data into the patients’ healthcare records as necessary
- Direct requests for information, e.g. SAR, insurance/solicitors’ letters and DVLA forms, to the Data Quality Team
- Manage all queries as necessary in an efficient manner
- Run system searches for purposes of DNA, smears etc.
- Maintain a clean, tidy, effective working area at all times
- Monitor and maintain the reception area and noticeboards
- Support all clinical staff with general tasks as requested
- Attend Practice and Team meetings
Where you'll work
9 Sunderland Street
Sheffield
South Yorkshire
S11 8HN
Training
Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.
Training provider
SHEFFIELD COLLEGE, THE
Training course
Business administrator (level 3)
Understanding apprenticeship levels (opens in new tab)
What you'll learn
Course contents
- Skilled in the use of multiple IT packages and systems relevant to the organisation in order to: write letters or emails, create proposals, perform financial processes, record and analyse data. Examples include MS Office or equivalent packages. Able to choose the most appropriate IT solution to suit the business problem. Able to update and review databases, record information and produce data analysis where required.
- Produces accurate records and documents including: emails, letters, files, payments, reports and proposals. Makes recommendations for improvements and present solutions to management. Drafts correspondence, writes reports and able to review others' work. Maintains records and files, handles confidential information in compliance with the organisation's procedures. Coaches others in the processes required to complete these tasks.
- Exercises proactivity and good judgement. Makes effective decisions based on sound reasoning and is able to deal with challenges in a mature way. Seeks advice of more experienced team members when appropriate.
- Builds and maintains positive relationships within their own team and across the organisation. Demonstrates ability to influence and challenge appropriately. Becomes a role model to peers and team members, developing coaching skills as they gain area knowledge.
- Demonstrates good communication skills, whether face-to-face, on the telephone, in writing or on digital platforms. Uses the most appropriate channels to communicate effectively. Demonstrates agility and confidence in communications, carrying authority appropriately. Understands and applies social media solutions appropriately. Answers questions from inside and outside of the organisation, representing the organisation or department.
- Completes tasks to a high standard. Demonstrates the necessary level of expertise required to complete tasks and applies themself to continuously improve their work. Is able to review processes autonomously and make suggestions for improvements. Shares administrative best-practice across the organisation e.g. coaches others to perform tasks correctly. Applies problem-solving skills to resolve challenging or complex complaints and is a key point of contact for addressing issues.
- Takes responsibility for initiating and completing tasks, manages priorities and time in order to successfully meet deadlines. Positively manages the expectations of colleagues at all levels and sets a positive example for others in the workplace. Makes suggestions for improvements to working practice, showing understanding of implications beyond the immediate environment (e.g. impact on clients, suppliers, other parts of the organisation). Manages resources e.g. equipment or facilities. Organises meetings and events, takes minutes during meetings and creates action logs as appropriate. Takes responsibility for logistics e.g. travel and accommodation.
- Uses relevant project management principles and tools to scope, plan, monitor and report. Plans required resources to successfully deliver projects. Undertakes and leads projects as and when required.
Training schedule
As part of your apprenticeship, you will be required to attend Sheffield College on day release one day per month.
Requirements
Essential qualifications
GCSE in:
- English (grade A*-C or 9-4)
- Maths (grade A*-C or 9-4)
Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.
Skills
- Communication skills
- IT skills
- Attention to detail
- Organisation skills
- Customer care skills
- Problem solving skills
- Presentation skills
- Administrative skills
- Team working
- Creative
- Initiative
- Non judgemental
- Patience
About this employer
Our dedicated practice team consists of doctors, nurse practitioners, nurses, health practitioners, nurse associates, pharmacists, health care assistants, attached health care professionals, officers, administrative staff and receptionists. Together, we provide a full range of general medical services. All patients registered with the practice can be seen at Porter Brook but our site at the City Campus is only available to students of SHU.
Our mission is to provide a high-quality, accessible service to patients in a welcoming environment where patients and staff feel respected and valued.
Of course, we’re not just here for when you are unwell. Our team of healthcare professionals and back-up staff offer several clinics and services to promote good health and wellbeing whatever your medical condition.
https://www.porterbrookmedicalcentre.co.uk/ (opens in new tab)
Company benefits
- Company events
- Company pension
- On site parking
After this apprenticeship
18-month fixed term contract with the possibly of a permanent contract on successful completion of the apprenticeship.
Ask a question
The contact for this apprenticeship is:
SHEFFIELD COLLEGE, THE
The reference code for this apprenticeship is VAC2000010710.
Apply now
Closes in 12 days (Monday 9 February 2026 at 11:59pm)