Doctors Receptionist – Business Administration Apprenticeship
Clifton Medical Centre
ROTHERHAM (S65 1DA)
Closes in 18 days (Tuesday 10 February 2026 at 11:59pm)
Posted on 23 January 2026
Contents
Summary
This apprenticeship offers the chance to work as a GP receptionist while completing a Level 3 Business Administration qualification. You’ll learn on the job, support patients and staff, and build valuable admin skills in a professional healthcare setting.
- Wage
-
£14,526.20 to £23,492.04, depending on your age
National Minimum Wage
- Training course
- Business administrator (level 3)
- Hours
-
Surgery is open 8.00am - 6.30pm Monday to Friday - you will work split shifts. Not open weekends or bank holidays.
37 hours a week
- Start date
-
Tuesday 17 February 2026
- Duration
-
1 year 6 months
- Positions available
-
2
Work
Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.
What you'll do at work
A receptionist’s role is a vital part of the practice helping patients navigate their way in the NHS.
The role is varied and challenging not limited to but encompasses the following key areas:
- Answering Telephone Calls
- Booking appointments
- Dealing with queries
- Greeting patients and visitors
- Opening up/locking up of practice premises and maintaining security in accordance with practice protocols
- Maintaining and monitoring the practice appointments system
- Processing personal and telephone requests for appointments, visits and telephone consultations, and ensuring callers are directed to the appropriate healthcare professional
- Processing and distributing incoming (and outgoing) mail
- Taking messages and passing on information
- Filing and retrieving paperwork
- Processing repeat prescriptions in accordance with practice guidelines
- Computer data entry/data allocation and collation; processing and recording information in accordance with practice procedures
- Initiating contact with and responding to requests from patients, other team member and associated healthcare agencies and providers
- Clearing and re-stocking of consulting rooms as required
- Providing clerical assistance to practice staff as required from time to time, including word/data processing, filing, photocopying and scanning
- Ordering, re-ordering and monitoring of stationery and other supplies
- Dealing with clinical waste
- Provide cover across both main and branch sites
- Provision of refreshments for staff and visitors as required; loading and emptying the dishwasher and keeping the kitchen area clean and tidy
- Keeping the reception area, notice-boards and leaflet dispensers tidy and free from obstructions and clutter
Where you'll work
CLIFTON MEDICAL CENTRE
ROTHERHAM HEALTH VILLAGE
DONCASTER GATE
ROTHERHAM
S65 1DA
Training
Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.
Training provider
RNN GROUP
Training course
Business administrator (level 3)
Understanding apprenticeship levels (opens in new tab)
What you'll learn
Course contents
- Skilled in the use of multiple IT packages and systems relevant to the organisation in order to: write letters or emails, create proposals, perform financial processes, record and analyse data. Examples include MS Office or equivalent packages. Able to choose the most appropriate IT solution to suit the business problem. Able to update and review databases, record information and produce data analysis where required.
- Produces accurate records and documents including: emails, letters, files, payments, reports and proposals. Makes recommendations for improvements and present solutions to management. Drafts correspondence, writes reports and able to review others' work. Maintains records and files, handles confidential information in compliance with the organisation's procedures. Coaches others in the processes required to complete these tasks.
- Exercises proactivity and good judgement. Makes effective decisions based on sound reasoning and is able to deal with challenges in a mature way. Seeks advice of more experienced team members when appropriate.
- Builds and maintains positive relationships within their own team and across the organisation. Demonstrates ability to influence and challenge appropriately. Becomes a role model to peers and team members, developing coaching skills as they gain area knowledge.
- Demonstrates good communication skills, whether face-to-face, on the telephone, in writing or on digital platforms. Uses the most appropriate channels to communicate effectively. Demonstrates agility and confidence in communications, carrying authority appropriately. Understands and applies social media solutions appropriately. Answers questions from inside and outside of the organisation, representing the organisation or department.
- Completes tasks to a high standard. Demonstrates the necessary level of expertise required to complete tasks and applies themself to continuously improve their work. Is able to review processes autonomously and make suggestions for improvements. Shares administrative best-practice across the organisation e.g. coaches others to perform tasks correctly. Applies problem-solving skills to resolve challenging or complex complaints and is a key point of contact for addressing issues.
- Takes responsibility for initiating and completing tasks, manages priorities and time in order to successfully meet deadlines. Positively manages the expectations of colleagues at all levels and sets a positive example for others in the workplace. Makes suggestions for improvements to working practice, showing understanding of implications beyond the immediate environment (e.g. impact on clients, suppliers, other parts of the organisation). Manages resources e.g. equipment or facilities. Organises meetings and events, takes minutes during meetings and creates action logs as appropriate. Takes responsibility for logistics e.g. travel and accommodation.
- Uses relevant project management principles and tools to scope, plan, monitor and report. Plans required resources to successfully deliver projects. Undertakes and leads projects as and when required.
Training schedule
- The successful candidate will continue their studies with apprenticeship specialists RNN Group both remotely and from one of their campuses and onsite at work, giving you the training and support you need to become a well-rounded and successful Business Administrator
- The Apprentice Standard you will be studying is Business Administration - Level 3
- Functional Skills if required
Requirements
Essential qualifications
GCSE in:
Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.
Skills
- Communication skills
- Attention to detail
- Organisation skills
- Customer care skills
- Problem solving skills
- Administrative skills
- Logical
- Team working
- Initiative
- Non judgemental
- Patience
- Be reliable and punctual
- Confident telephone skills
- Enthusiastic and proactive
- Work under pressure
Other requirements
- Must undertake an enhanced DBS check
- Make sure the applicant can travel to and from work and college at the times stated
About this employer
Clifton Medical Centre is a large town centre Practice with 13000 patients. We have a branch surgery at Wickersley and have an established multi-disciplinary team.
https://cliftonmedicalcentre.nhs.uk/contact/ (opens in new tab)
After this apprenticeship
- Clifton medical centre have employed multiple apprentices and they are still there years later having been promoted and are an integral part of the team – they want to provide you with long term employment after your course
Ask a question
The contact for this apprenticeship is:
RNN GROUP
The reference code for this apprenticeship is VAC2000010382.
Apply now
Closes in 18 days (Tuesday 10 February 2026 at 11:59pm)