Apprentice Neighbourhood Support Officer

Sheffield City Council

South Yorkshire (S1 2HH)

Closes in 20 days (Sunday 8 February 2026)

Posted on 16 January 2026

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Summary

Join as a Neighbourhood Support Officer and play a vital role in supporting tenants and communities across Sheffield. You will provide excellent customer service, administrative and financial support to internal and external customers, and help deliver and maintain tenancies.

Wage

£19,181 a year

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First year pay is £10.80 per hour.

Training course
Housing and property management assistant (level 2)
Hours
Monday - Friday (times to be confirmed).

37 hours a week

Start date

Monday 23 March 2026

Duration

1 year

Positions available

2

Work

Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.

What you'll do at work

Neighbourhood Support Officers are the friendly first point of contact for tenants and service users via phone calls, e-mails, or in-person at one of the First Point Receptions.

  • You will work closely with colleagues and partner agencies to deliver positive outcomes
  • You will utilise various systems to accurately record and extract data, process correspondence, manage complaints and manage inboxes
  • You will arrange meetings, take notes, and ensure accurate records are kept
  • You will manage purchasing, petty cash, and process invoices in line with procedures
  • You will need excellent IT skills, and must possess sound written and verbal skills

We are looking to recruit someone who is highly driven, motivated, professional, and enthusiastic. This is a key position, responsible for making a vital contribution to income collection and recovery and therefore protecting the Housing Revenue Account.

Where you'll work

Town Hall
Pinstone Street
Sheffield
South Yorkshire
S1 2HH

Training

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.

Training provider

SHEFFIELD CITY COUNCIL

Training course

Housing and property management assistant (level 2)

Understanding apprenticeship levels (opens in new tab)

What you'll learn

Course contents
  • Customer Service: Be able to apply a range of customer service skills in order to provide a professional, accurate, timely, ethical and non-judgemental front line service which meets the needs of a diverse range of customers and stakeholders.
  • Respond to vulnerability: Uses appropriate levels of skill and judgment to understand the needs of vulnerable individuals and groups (including those with complex needs) and respond accordingly.
  • Communication: Demonstrate effective and appropriate communication skills to enable timely identification and resolution of issues. Be able to signpost customers who need additional support to other colleagues, partner agencies.
  • Administration: Be able to apply a range of administrative skills in order to support a range of housing and property related services.
  • Information collection and sharing: Understand and be able to use a variety of methods to collect and present information such as resident, neighbourhood and property data in an effective manner. Information and data must be collected, recorded and presented accurately.
  • Team work: Work with internal colleagues and external partners to achieve individual, team and business targets. Work with colleagues to identify solutions to problems, appreciate the importance of team working and where they fit within the team.
  • Time management: Organise and plan work in a flexible manner to ensure tasks are prioritised and completed within agreed timescales.
  • Tools and equipment: Effective use of IT equipment and software, including housing and property management software. The appropriate use of housing and property related work equipment.
  • Decision making: Effective decision making in order to ensure work tasks are completed in line with instruction and on time.

Training schedule

  • You will be working towards a level 2 housing qualification
  • Training will be one day a week
  • Training centre is located at CDC training, cricket inn road, manor lane, Sheffield, S2 1TR

Requirements

Desirable qualifications

GCSE in:

Maths & English (grade 4/C Equivalent or above.)

Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.

Skills

  • Communication skills
  • IT skills
  • Attention to detail
  • Organisation skills
  • Customer care skills
  • Problem solving skills
  • Presentation skills
  • Administrative skills
  • Number skills
  • Analytical skills
  • Logical
  • Team working
  • Creative
  • Initiative
  • Non judgemental
  • Patience

About this employer

Sheffield City Council is the local authority for the City of Sheffield, a metropolitan borough with city status in South Yorkshire, England. The council consists of 84 councillors, elected to represent 28 wards, each with three councillors.

https://www.sheffield.gov.uk/ (opens in new tab)

Disability Confident

Disability Confident

A fair proportion of interviews for this apprenticeship will be offered to applicants with a disability or long-term health condition. This includes non-visible disabilities and conditions.

You can choose to be considered for an interview under the Disability Confident scheme. You’ll need to meet the essential requirements to be considered for an interview.

After this apprenticeship

  • Opportunity to move into a full-time role upon completion of the apprenticeship

Ask a question

The contact for this apprenticeship is:

SHEFFIELD CITY COUNCIL

The reference code for this apprenticeship is VAC2000009271.

Apply now

Closes in 20 days (Sunday 8 February 2026)

After signing in, you’ll apply for this apprenticeship on the company's website.