Apprentice Firm Support
OPTIMUM COMMERCIAL SOLUTIONS LTD
Sheffield (S9 1XU)
Closes in 9 days (Friday 30 January 2026 at 11:59pm)
Posted on 21 January 2026
Contents
Summary
To efficiently undertake administration and clerical duties assisting the firm support team in their support of appointed representative firms in the commercial finance broker market.
- Wage
-
£12,563.20 for your first year, then could increase depending on your age
National Minimum Wage rate for apprentices
- Training course
- Business administrator (level 3)
- Hours
-
Monday-Friday
32 hours a week
- Start date
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Monday 2 March 2026
- Duration
-
1 year 6 months
- Positions available
-
1
Work
Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.
What you'll do at work
• Data input, data extraction, photocopying, faxing, filing and typing duties as directed
• To deal with internal and external post and emails on a day to day basis
• To support the team to maintain accurate files
• To answer/deal with queries, both face to face and via the telephone, take messages and pass them on to the relevant member of staff in an appropriate and timely manner.
• To provide appropriate reception cover as and when required.
• To meet and greet clients as required.
• To obtain and retrieve files as requested.
• To support the control of appointments and retrieve files.
• Collating information for reports
• To be a flexible and supportive member of the team.
• To maintain strict confidentiality at all times
• Attend and take part in team meetings & regular reviews with directors
Where you'll work
Unit P2
Sheffield Airport Business Park, Europa Link
Sheffield
S9 1XU
Training
Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.
Training provider
SHEFFIELD COLLEGE, THE
Training course
Business administrator (level 3)
Understanding apprenticeship levels (opens in new tab)
What you'll learn
Course contents
- Skilled in the use of multiple IT packages and systems relevant to the organisation in order to: write letters or emails, create proposals, perform financial processes, record and analyse data. Examples include MS Office or equivalent packages. Able to choose the most appropriate IT solution to suit the business problem. Able to update and review databases, record information and produce data analysis where required.
- Produces accurate records and documents including: emails, letters, files, payments, reports and proposals. Makes recommendations for improvements and present solutions to management. Drafts correspondence, writes reports and able to review others' work. Maintains records and files, handles confidential information in compliance with the organisation's procedures. Coaches others in the processes required to complete these tasks.
- Exercises proactivity and good judgement. Makes effective decisions based on sound reasoning and is able to deal with challenges in a mature way. Seeks advice of more experienced team members when appropriate.
- Builds and maintains positive relationships within their own team and across the organisation. Demonstrates ability to influence and challenge appropriately. Becomes a role model to peers and team members, developing coaching skills as they gain area knowledge.
- Demonstrates good communication skills, whether face-to-face, on the telephone, in writing or on digital platforms. Uses the most appropriate channels to communicate effectively. Demonstrates agility and confidence in communications, carrying authority appropriately. Understands and applies social media solutions appropriately. Answers questions from inside and outside of the organisation, representing the organisation or department.
- Completes tasks to a high standard. Demonstrates the necessary level of expertise required to complete tasks and applies themself to continuously improve their work. Is able to review processes autonomously and make suggestions for improvements. Shares administrative best-practice across the organisation e.g. coaches others to perform tasks correctly. Applies problem-solving skills to resolve challenging or complex complaints and is a key point of contact for addressing issues.
- Takes responsibility for initiating and completing tasks, manages priorities and time in order to successfully meet deadlines. Positively manages the expectations of colleagues at all levels and sets a positive example for others in the workplace. Makes suggestions for improvements to working practice, showing understanding of implications beyond the immediate environment (e.g. impact on clients, suppliers, other parts of the organisation). Manages resources e.g. equipment or facilities. Organises meetings and events, takes minutes during meetings and creates action logs as appropriate. Takes responsibility for logistics e.g. travel and accommodation.
- Uses relevant project management principles and tools to scope, plan, monitor and report. Plans required resources to successfully deliver projects. Undertakes and leads projects as and when required.
Training schedule
Training includes monthly day release at Sheffield College, the remainder to be completed in the work place with tutor visits apporximately every 6 weeks.
Requirements
Essential qualifications
GCSE in:
- English (grade 4)
- Maths (grade 4)
Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.
Skills
- Communication skills
- IT skills
- Attention to detail
- Organisation skills
- Customer care skills
- Administrative skills
- Team working
About this employer
Optimum Commercial Solutions is a rapidly growing Commercial Finance Network providing finance brokers the opportunity to transact applications of finance via Optimum’s permissions.
After this apprenticeship
The candidate could potentially become a long-term member of the team moving into a firm support manager position taking on a more involved role in the support of appointed representative firms.
Ask a question
The contact for this apprenticeship is:
SHEFFIELD COLLEGE, THE
The reference code for this apprenticeship is VAC2000009135.
Apply now
Closes in 9 days (Friday 30 January 2026 at 11:59pm)