Business Support Administrator Apprentice

DURA-ID SOLUTIONS LIMITED

Barnsley (S75 3DZ)

Closes in 17 days (Saturday 31 January 2026 at 11:59pm)

Posted on 13 January 2026

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Summary

Are you passionate about delivering excellent customer service and eager to kickstart your career in a dynamic and essential industry?To support the smooth running of the customer service function within a label manufacturing business that supplies labels to the construction industry. 

Wage

£16,450 a year

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Training course
Customer service practitioner (level 2)
Hours
Standard working hours: Monday - Thursday, 9.00am - 5.00pm. Friday, 9.00pm - 4.30pm.

37 hours a week

Start date

Tuesday 17 February 2026

Duration

1 year

Positions available

3

Work

Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.

What you'll do at work

  • Act as the first point of contact for customer enquiries (phone, email, and in person).
  • Support the processing of orders for construction labelling products, quotations, and delivery documentation.
  • Assist in resolving customer queries regarding product suitability, durability, compliance requirements, availability, and lead times.
  • Learn and apply knowledge of label products, printing specifications, and their applications in construction (e.g., safety signage, equipment labels, hazard warnings).
  • Maintain accurate records in company systems (CRM/ERP).
  • Liaise with production, warehouse, and logistics teams to ensure customer requirements are met.
  • Support the preparation of customer reports and updates.
  • Handle complaints professionally and escalate where necessary.
  • Promote a positive company image by providing excellent service and adhering to company values.

Where you'll work

Unit 3
Enterprise Way, Tankersley
Barnsley
S75 3DZ

Training

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.

Training provider

BARNSLEY COLLEGE

Training course

Customer service practitioner (level 2)

Understanding apprenticeship levels (opens in new tab)

What you'll learn

Course contents
  • Use a range of questioning skills, including listening and responding in a way that builds rapport, determines customer needs and expectations and achieves positive engagement and delivery.
  • Depending on your job role and work environment: Use appropriate verbal and non-verbal communication skills, along with summarising language during face-to-face communications; and/or
  • Depending on your job role and work environment: Use appropriate communication skills, along with reinforcement techniques (to confirm understanding) during non-facing customer interactions.
  • Depending on your job role and work environment: Use an appropriate ‘tone of voice’ in all communications, including written and digital, that reflect the organisation’s brand.
  • Provide clear explanations and offer options in order to help customers make choices that are mutually beneficial to both the customer and your organisation.
  • Be able to organise yourself, prioritise your own workload/activity and work to meet deadlines.
  • Demonstrate patience and calmness.
  • Show you understand the customer’s point of view.
  • Use appropriate sign-posting or resolution to meet your customers needs and manage expectations.
  • Maintain informative communication during service recovery.

Training schedule

Delivery to be completed on-site and 6 hours per week off the job training either at Barnsley College or your place of work.

  • Functional Skills in English and Maths (if not already achieved).
  • Mentoring and support from experienced colleagues.

Requirements

Desirable qualifications

GCSE in:

  • English (grade 4)
  • Maths (grade 4)

Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.

Skills

  • Communication skills
  • IT skills
  • Attention to detail
  • Organisation skills
  • Customer care skills
  • Administrative skills
  • Team working
  • Initiative

Other requirements

Due to the nature of the business you will be required to be over the age of 18 and have a full driving licence as we are not on a bus route.

About this employer

We are proud to be a leading label manufacturer across the UK, offering label printing services across various industries, addressing common challenges such as products arriving without proper identification, labels becoming unreadable or faded, and damage caused by exposure to heat.

https://dura-id.com/ (opens in new tab)

After this apprenticeship

On successful completion of the apprenticeship, potential progression routes include:

  • Customer Service Advisor (Level 3)
  • Sales Support Administrator
  • Account Management

Ask a question

The contact for this apprenticeship is:

BARNSLEY COLLEGE

The reference code for this apprenticeship is VAC2000008351.

Apply now

Closes in 17 days (Saturday 31 January 2026 at 11:59pm)