Customer Service Apprentice

COGNE U.K. LIMITED

SHEFFIELD (S9 2UD)

Closes in 8 days (Friday 5 December 2025 at 11:59pm)

Posted on 26 November 2025

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Summary

An apprenticeship opportunity to work in the sales, customer service and administration departments at Cogne UK LTD. We are the market leaders in the stockholding and processing of Stainless and Tool Steel products, with over 2000 tonnes of stock held here at our Sheffield warehouse.

Wage

£17,290 a year

Check minimum wage rates (opens in new tab)

Potential for increase after 6 months and then upon completion of the apprenticeship.

Training course
Customer service practitioner (level 2)
Hours
Monday - Friday, 35 hours per week. Times to be confirmed.

35 hours a week

Start date

Friday 12 December 2025

Duration

1 year

Positions available

2

Work

Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.

What you'll do at work

  • Preparing and submitting of quotations to customers
  • Input of sales orders to assist individual internal sales staff
  • Archiving of sales quotations, customer confirmation orders and any related contract review
  • Liaison between sales, production planning, purchasing, stock control, accounts and admin
  • Liaise by telephone and email with customers and suppliers to manage expectations
  • Other duties after suitable training by the line manager
  • Prepare and submit material documentation to customers via email
  • Archiving of all documentation relating to customers, delivery notes, material certification, production orders
  • Assisting with booking of goods, consumables and sundry purchases
  • Liaison between admin and sales, production planning, purchasing stock control and accounts
  • Assisting with customer collections and general enquiries with other admin staff at reception
  • Liaise by telephone and email with customers and suppliers to manage expectations
  • Assist production with control of processing orders
  • Other duties after suitable training by the line manager
  • Training on system software packages will be provided

Where you'll work

UNIFORMITY STEEL WORKS
19 DON ROAD
SHEFFIELD
S9 2UD

Training

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.

Training provider

SHEFFIELD COLLEGE, THE

Training course

Customer service practitioner (level 2)

Understanding apprenticeship levels (opens in new tab)

What you'll learn

Course contents
  • Use a range of questioning skills, including listening and responding in a way that builds rapport, determines customer needs and expectations and achieves positive engagement and delivery.
  • Depending on your job role and work environment: Use appropriate verbal and non-verbal communication skills, along with summarising language during face-to-face communications; and/or
  • Depending on your job role and work environment: Use appropriate communication skills, along with reinforcement techniques (to confirm understanding) during non-facing customer interactions.
  • Depending on your job role and work environment: Use an appropriate ‘tone of voice’ in all communications, including written and digital, that reflect the organisation’s brand.
  • Provide clear explanations and offer options in order to help customers make choices that are mutually beneficial to both the customer and your organisation.
  • Be able to organise yourself, prioritise your own workload/activity and work to meet deadlines.
  • Demonstrate patience and calmness.
  • Show you understand the customer’s point of view.
  • Use appropriate sign-posting or resolution to meet your customers needs and manage expectations.
  • Maintain informative communication during service recovery.

Training schedule

Attendance at The Sheffield College, 6 sessions per year. The rest of the training is online and work-based.

Requirements

Desirable qualifications

GCSE in:

  • English (grade 4)
  • Maths (grade 4)

Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.

Skills

  • Communication skills
  • IT skills
  • Attention to detail
  • Organisation skills
  • Customer care skills
  • Administrative skills
  • Team working

About this employer

Since our formation in 1997 we have continually invested in our professional sales team, warehouse facilities and process machinery. We have a dedicated team based in Sheffield, who are experienced and focused to deliver a wealth of supply chain management. We treat all our customers with the same high standards of service and quality, with one common goal to build solid, long term relationships for the future.

https://www.cogne.co.uk/about-cogne (opens in new tab)

After this apprenticeship

Potential full-time job upon successful completion of the apprenticeship in various departments.

Ask a question

The contact for this apprenticeship is:

SHEFFIELD COLLEGE, THE

The reference code for this apprenticeship is VAC2000002599.

Apply now

Closes in 8 days (Friday 5 December 2025 at 11:59pm)

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