Business administration apprentice
HILL CARE LIMITED
Chesterfield (S41 8NL)
Closes on Friday 9 January 2026
Posted on 28 November 2025
Contents
Summary
An exciting opportunity has become available to join Hillcare as a business administration apprentice. As part of the role, you will be managing customer calls and handling enquiries, preparing and processing documents and managing incoming and outgoing mail.
- Wage
-
£20,800 a year
- Training course
- Business administrator (level 3)
- Hours
-
Monday - Friday, shifts to be confirmed.
40 hours a week
- Start date
-
Monday 12 January 2026
- Duration
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1 year 3 months
- Positions available
-
1
Work
Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.
What you'll do at work
- Provide administrative support to the Administration teams, ensuring smooth day-to-day operations.
- Manage customer communications, including answering calls and emails.
- Prepare and process documents.
- Contribute to team meetings, taking minutes and following up on actions.
- Handle office supplies and filing systems, keeping the workspace organised.
- Manage incoming and outgoing mail.
- Using various software platforms including, Word, Excel, Outlook.
Where you'll work
Unit 5, Dunston Place
Dunston Road
Chesterfield
S41 8NL
Training
Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.
Training provider
CHESTERFIELD COLLEGE
Training course
Business administrator (level 3)
Understanding apprenticeship levels (opens in new tab)
What you'll learn
Course contents
- Skilled in the use of multiple IT packages and systems relevant to the organisation in order to: write letters or emails, create proposals, perform financial processes, record and analyse data. Examples include MS Office or equivalent packages. Able to choose the most appropriate IT solution to suit the business problem. Able to update and review databases, record information and produce data analysis where required.
- Produces accurate records and documents including: emails, letters, files, payments, reports and proposals. Makes recommendations for improvements and present solutions to management. Drafts correspondence, writes reports and able to review others' work. Maintains records and files, handles confidential information in compliance with the organisation's procedures. Coaches others in the processes required to complete these tasks.
- Exercises proactivity and good judgement. Makes effective decisions based on sound reasoning and is able to deal with challenges in a mature way. Seeks advice of more experienced team members when appropriate.
- Builds and maintains positive relationships within their own team and across the organisation. Demonstrates ability to influence and challenge appropriately. Becomes a role model to peers and team members, developing coaching skills as they gain area knowledge.
- Demonstrates good communication skills, whether face-to-face, on the telephone, in writing or on digital platforms. Uses the most appropriate channels to communicate effectively. Demonstrates agility and confidence in communications, carrying authority appropriately. Understands and applies social media solutions appropriately. Answers questions from inside and outside of the organisation, representing the organisation or department.
- Completes tasks to a high standard. Demonstrates the necessary level of expertise required to complete tasks and applies themself to continuously improve their work. Is able to review processes autonomously and make suggestions for improvements. Shares administrative best-practice across the organisation e.g. coaches others to perform tasks correctly. Applies problem-solving skills to resolve challenging or complex complaints and is a key point of contact for addressing issues.
- Takes responsibility for initiating and completing tasks, manages priorities and time in order to successfully meet deadlines. Positively manages the expectations of colleagues at all levels and sets a positive example for others in the workplace. Makes suggestions for improvements to working practice, showing understanding of implications beyond the immediate environment (e.g. impact on clients, suppliers, other parts of the organisation). Manages resources e.g. equipment or facilities. Organises meetings and events, takes minutes during meetings and creates action logs as appropriate. Takes responsibility for logistics e.g. travel and accommodation.
- Uses relevant project management principles and tools to scope, plan, monitor and report. Plans required resources to successfully deliver projects. Undertakes and leads projects as and when required.
Training schedule
Business Administrator Level 3 Apprenticeship Standard:
- An apprenticeship allows you to earn a wage, gain valuable work experience and industry-specific competence.
- You will be expected to work towards the Business Administrator apprenticeship standard, with support from the employer and the Chesterfield College Group.
- As part of your apprenticeship, and dependent on your prior attainment, you may be required to complete maths and English Functional Skills, which are an integral part of your apprenticeship.
- Upon successful completion, you will be awarded additional certificates of recognition for these qualifications.
Requirements
Essential qualifications
GCSE in:
- English (grade 4/C or above)
- Maths (grade 4/C or above)
Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.
Skills
- Communication skills
- IT skills
- Attention to detail
- Organisation skills
- Customer care skills
- Problem solving skills
- Administrative skills
- Analytical skills
- Team working
- Initiative
About this employer
At Hill Care, we believe a care home should be a warm, welcoming community where residents feel safe, valued, and truly at home. Guided by our core values of Compassion, Aspiration, Respect, and Empowerment (C.A.R.E.), we provide exceptional care that puts people first.
After this apprenticeship
Potential for full-time employment for the right candidate on completion of the apprenticeship.
Ask a question
The contact for this apprenticeship is:
CHESTERFIELD COLLEGE
The reference code for this apprenticeship is VAC2000002113.
Apply now
Closes on Friday 9 January 2026
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