Customer Service Apprentice - Retail
Snappy Snaps Maidstone
MAIDSTONE (ME14 1SA)
Closes in 16 days (Friday 5 December 2025 at 11:59pm)
Posted on 18 November 2025
Contents
Summary
If you are looking to start a career within retail and you enjoy meeting, speaking with people, this could be the ideal position for you! Snappy Snaps in Maidstone are looking to hire a customer service apprentice. This is a fantastic opportunity to gain hands-on experience in a busy, customer-focused environment.
- Wage
-
£14,918.80 for your first year, then could increase depending on your age
National Minimum Wage rate for apprentices
- Training course
- Customer service practitioner (level 2)
- Hours
-
5 days per week - varied shift pattern including weekend
38 hours a week
- Start date
-
Monday 8 December 2025
- Duration
-
1 year 1 month
- Positions available
-
1
Work
Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.
What you'll do at work
- Open/close & daily routines: Set up and clear down displays; switch equipment on/off; ensure the shop is clean, safe and compliant with company policies and legal requirements.
- Customer transactions: Process sales, exchanges and refunds accurately and in line with policy; offer product and service information; identify and meet customer needs.
- Product & service information: Provide clear, accurate and legally compliant information (e.g., pricing, labelling, age-restricted sales, returns).
- Enquiries & complaints: Handle questions and concerns professionally, resolve where possible, record outcomes, and escalate when required.
- Health, safety & security: Spot and remove hazards; follow incident and accident reporting procedures; support a safe environment for customers and colleagues.
Stock & pricing: Replenish shelves; rotate stock; check and report price discrepancies; use store systems to support order fulfilment and click-and-collect where applicable. - Merchandising & promotions: Implement promotions and seasonal changes; maintain planograms and point-of-sale; support product launches and local events.
- Technology & systems: Use tills, handheld devices and other digital tools to support customer enquiries, transactions and stock tasks.
- Teamwork & development: Work collaboratively to meet store targets; contribute ideas for improving service, sales and operations; participate in training and reviews.
- Sustainability & waste: Follow procedures to reduce waste, recycle where possible and support store sustainability goals.
- Loss prevention: Follow procedures to minimise stock loss, including correct refunds, voids, tagging, stock rotation and back-of-house controls.
Where you'll work
99 HIGH STREET
MAIDSTONE
ME14 1SA
Training
Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.
Training provider
RM TRAINING (UK) LIMITED
Training course
Customer service practitioner (level 2)
Understanding apprenticeship levels (opens in new tab)
What you'll learn
Course contents
- Use a range of questioning skills, including listening and responding in a way that builds rapport, determines customer needs and expectations and achieves positive engagement and delivery.
- Depending on your job role and work environment: Use appropriate verbal and non-verbal communication skills, along with summarising language during face-to-face communications; and/or
- Depending on your job role and work environment: Use appropriate communication skills, along with reinforcement techniques (to confirm understanding) during non-facing customer interactions.
- Depending on your job role and work environment: Use an appropriate ‘tone of voice’ in all communications, including written and digital, that reflect the organisation’s brand.
- Provide clear explanations and offer options in order to help customers make choices that are mutually beneficial to both the customer and your organisation.
- Be able to organise yourself, prioritise your own workload/activity and work to meet deadlines.
- Demonstrate patience and calmness.
- Show you understand the customer’s point of view.
- Use appropriate sign-posting or resolution to meet your customers needs and manage expectations.
- Maintain informative communication during service recovery.
Training schedule
- In addition to gaining practical experience in the role, you will also attain an NVQ Level 2 Customer Service qualification which will help start your career and give you an insight into the businesses processes and procedures
- Our training is all completed remotely via Teams with a development coach who will be available for support 24/7 and will arrange weekly/fortnightly meetings with you
- You receive 20% off-the-job training during this apprenticeship which is included in your weekly working hours
- Completion of Functional Skills in English and maths if required
Requirements
Desirable qualifications
GCSE in:
- English (grade 4)
- Maths (grade 4)
Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.
Skills
- Communication skills
- Attention to detail
- Organisation skills
- Customer care skills
- Administrative skills
- Team working
- Creative
- Initiative
- Non judgemental
- Patience
About this employer
Snappy Snaps has been at the heart of Maidstone High Street for over 12 years, offering each valued customer the widest range of photo, digital and print services. Our specialists are on hand with friendly help whatever you are looking for – Printing from a phone or traditional camera, personalised photo gifts for any occasion, bespoke framing, family portrait studios, professional headshots to renew your LinkedIn profile, gorgeous canvases or first-time guaranteed passport and visa photos. What sets us aside from other photography stores? Our customers always leave happy and want to return. We have professional, exhibition quality printers with trained photographic operators all conveniently located on Maidstone High Street. A Studio experience that is adored by all who come, a full time Professional Photographer available for family and baby portraits or Business headshots. We have an in-house graphic designer, business print experts for fast flyers, business cards, booklets, t-shirts and much more. Along with our rapid Photobook service, we can produce a wide range of photo gifts on-site and while you wait. So everything from mugs to jigsaws can be with you within the hour. We almost forgot to mention, we offer “first-time guaranteed” passport and visa photos for every country. All that under one roof? You'll have to visit us on Maidstone High Street, just off Gabriel's Hill, to believe us!
After this apprenticeship
Opportunity to become a permanent employee after successful completion of the apprenticeship.
Ask a question
The contact for this apprenticeship is:
RM TRAINING (UK) LIMITED
The reference code for this apprenticeship is VAC2000001161.
Apply now
Closes in 16 days (Friday 5 December 2025 at 11:59pm)
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