Patient Services Advisor Apprentice

Wellington Medical Centre

Wellington (TA21 8BD)

Closes in 13 days (Sunday 30 November 2025 at 11:59pm)

Posted on 14 November 2025

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Summary

A varied and rewarding role supporting patients across three key areas of the medical centre: reception, the triage hub, and the main patient services office. You’ll be the first point of contact for patients, helping to deliver high-quality customer service in a busy healthcare setting.

Wage

National Minimum Wage

Check minimum wage rates (opens in new tab)

National Minimum Wage (as per age and apprenticeship year)

Training course
Customer service practitioner (level 2)
Hours
Monday to Friday, 37 hours per week. Contracted hours will include working until 8pm one evening per week.

37 hours a week

Start date

Wednesday 28 January 2026

Duration

1 year

Positions available

2

Work

Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.

What you'll do at work

  • Welcoming and assisting patients at reception
  • Answering the telephone
  • Supporting the GPs in the triage hub with appointment coordination and patient contact
  • Handling administrative tasks within patient services
  • Using digital systems to manage appointments and records
  • Communicating effectively with patients and colleagues

Where you'll work

Wellington Medical Centre
Mantle Street
Wellington
TA21 8BD

Training

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.

Training provider

UNIVERSITY CENTRE SOMERSET COLLEGE GROUP

Training course

Customer service practitioner (level 2)

Understanding apprenticeship levels (opens in new tab)

What you'll learn

Course contents
  • Use a range of questioning skills, including listening and responding in a way that builds rapport, determines customer needs and expectations and achieves positive engagement and delivery.
  • Depending on your job role and work environment: Use appropriate verbal and non-verbal communication skills, along with summarising language during face-to-face communications; and/or
  • Depending on your job role and work environment: Use appropriate communication skills, along with reinforcement techniques (to confirm understanding) during non-facing customer interactions.
  • Depending on your job role and work environment: Use an appropriate ‘tone of voice’ in all communications, including written and digital, that reflect the organisation’s brand.
  • Provide clear explanations and offer options in order to help customers make choices that are mutually beneficial to both the customer and your organisation.
  • Be able to organise yourself, prioritise your own workload/activity and work to meet deadlines.
  • Demonstrate patience and calmness.
  • Show you understand the customer’s point of view.
  • Use appropriate sign-posting or resolution to meet your customers needs and manage expectations.
  • Maintain informative communication during service recovery.

Training schedule

This training schedule has not been finalised. Check with this employer if you’ll need to travel to a college or training location for this apprenticeship.

Requirements

Essential qualifications

GCSE in:

  • English (grade 4)
  • Maths (grade 4)

Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.

Skills

  • Communication skills
  • Organisation skills
  • Reliable
  • Empathetic
  • Discretion and confidentiality
  • Willingness to learn

Other requirements

You’ll be working in a fast-paced environment where teamwork and compassion are key.

About this employer

Wellington Medical Centre is a dynamic and thriving teaching practice with a patient list of just over 22,500 patients. It sits within the Taunton Deane West Primary Care Network (PCN) and has a mixed demographic and varied rurality. It has a strong partnership; 9 GP partners, 6 salaried GPs and a retained GP, who work alongside a varied and talented multidisciplinary team. This includes pharmacists, pharmacy technicians, paramedics, advanced care practitioners, advanced nurse practitioners, adult mental health workers, health and wellbeing coaches and MSK practitioners. We are committed to learning and development and have a half day closure every month for a full team CPD afternoon. Wellington Medical Centre is situated in Wellington Town Centre in a new, purpose-built building with modern and spacious consulting space and parking. We are proud to serve our community and deliver high quality and evidence based care while encouraging staff development.

http://www.wellingtonmedicalcentre.co.uk (opens in new tab)

After this apprenticeship

Potential for permanent employment and progression in patient services or wider roles within the medical centre.

Ask a question

The contact for this apprenticeship is:

UNIVERSITY CENTRE SOMERSET COLLEGE GROUP

The reference code for this apprenticeship is VAC2000000570.

Apply now

Closes in 13 days (Sunday 30 November 2025 at 11:59pm)

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