FACILITIES & MAINTENANCE APPRENTICE

HERTFORD TOWN COUNCIL

Hertford, SG14 1HR

Closes in 6 days (Friday 15 November)

Posted on 21 October 2024


Summary

Hertford Town council are looking for a facilities and maintenance apprentice to join their team.

Annual wage
£16,591.90 a year

Minimum wage rates (opens in new tab)

Training course
Facilities services operative (level 2)
Hours
Monday - Friday, shifts to be confirmed

37 hours a week

Possible start date

Sunday 1 December

Duration

1 year 3 months

Positions available

1

Work

As an apprentice, you’ll work at a company and get hands-on experience. You’ll gain new skills and work alongside experienced staff.

What you’ll do at work

MAIN DUTIES:

  • To assist with basic caretaking responsibilities including locking and unlocking of buildings, routine maintenance to doors, locks, lighting etc.
  • To assist with basic repairs and maintenance of the buildings such as painting and changing light bulbs and oversee external contractors where required.
  • General tidying up of the frontages of the buildings and other property, keeping signs, door furniture and notices maintained and clean of graffiti and dirt, assisting cleaning staff, keeping janitorial stores controlled and offices, toilets and kitchens stocked with supplies, ensuring that refuse is properly disposed of and refuse collection arrangements are in place.
  • To assist with setting up function rooms for meetings, weddings and events, ensuring that these tasks are carried out to a high standard of health and safety and comfort for users.
  • To assist with the weekly inspection and testing of fire and other alarms and that the details are recorded accurately in the log-book.
  • To marshal community events and assist with litter picking, setting up amenities, displaying promotional material, setting up music systems, set out tables, chairs, gazebos, staging etc. (Overtime or time off in lieu will be given for weekend / evening working)

OTHER DUTIES:

  • To litter pick the grounds on a twice daily basis and to liaise with the Council’s grounds maintenance contractors concerning issues within the Castle Grounds.
  • To provide reception cover when required.
  • Assisting with general maintenance work at the Cemetery, closed Churchyards, allotments and around the town as required (such as painting, strimming grass, sweeping, tidying, cleaning noticeboards)

Where you’ll work

Hertford Town Council, The Castle

Hertford

SG14 1HR

Training

An apprenticeship includes regular training with a college or other training organisation. At least 20% of your working hours will be spent training or studying.

College or training organisation

THE WKCIC GROUP

Your training course

Facilities services operative (level 2)

Equal to GCSE

Course contents
  • Comply with relevant health, safety and environmental legislation (Health and Safety at Work etc Act 1974) e.g. logging incidents, posting/distributing health and safety notices, checking fire extinguishers, fire alarms, confirming that checks have been carried out, use of PPE
  • Comply with other relevant legislation e.g. food safety, employment rights and responsibilities, data protection, equality, diversity and inclusion
  • Comply with standard operating procedures (SOPs) e.g. permits to work, contractor risk assessments, safe systems of work, site inductions
  • Carry out health and safety checks in accordance with SOPs
  • Report the findings of health and safety checks in accordance with SOPs
  • Identify risks, hazards and threats to people, property and premises in accordance with SOPs
  • Act on the findings of health and safety checks in accordance with SOPs
  • Implement site emergency and evacuation procedures in accordance with SOPs e.g. acting as emergency evacuation marshal, submitting evacuation plans and reports/audits
  • Report on the actions taken in accordance with SOPs
  • Collaborate with other colleagues (e.g. security officers, cleaning operatives, receptionists, engineers and catering staff) in accordance with SOPs
  • Respond to customers’ queries and incidents in accordance with SOPs
  • Take action that is appropriate to the nature of the FM query (e.g. clarifying straightforward contractual/SLA queries, referrals/escalation)
  • Deal with complaints in accordance with SOPs
  • Keep customers informed of developments, issues and delays in accordance with SOPs
  • Apply policies in sustainability and corporate social responsibility in accordance with SOPs
  • Identify areas for improvement in sustainable and corporate social responsibility performance in accordance with SOPs
  • Make practicable suggestions for improvements to corporate social responsibility performance in accordance with SOPs
  • Operate the stock management system in accordance with SOPs e.g. stock checking, replenishment, stock ordering
  • Confirm the correct functioning of equipment used to deliver FM services in accordance with SOPs (e.g. franking machines, reprographics equipment, cleaning equipment, vending machines, catering trolleys, radios, walkie-talkies etc.)
  • Report the findings of premises and equipment inspections in accordance with SOPs
  • Carry out quality assurance checks in accordance with SOP's to ensure that FM services are delivered to the required standard.
  • Deal with feedback or escalate issues beyond their level of authority in accordance with SOP's
  • Collect FM-related information from a variety of sources (e.g. from BMS, helpdesk or in-house systems) in accordance with the task specification
  • Collate FM and health and safety information as specified (e.g. preparing preliminary reports such as energy usage and sustainability, heating systems, lighting systems, security and access systems) in accordance with the task specification
  • Identify and report on opportunities for improvement from information collected in accordance with the task specification using appropriate software applications and communication platforms
  • Provide support to the access management system in accordance with SOPs (e.g. ID checks, key authorization, security marking, security access data, building security alarm systems (access, CCTV etc)
  • Ensure communal areas meet required standards of cleanliness and presentation in accordance with SOPs (e.g. cleanliness checks, keeping the area tidy and free from hazards, maintaining the currency of publicity displays, dealing with post, deliveries and laundry, acting as a traffic marshal, removing rubbish etc)
  • Greet and treat visitors in accordance with SOPs
  • Ensure service areas are maintained in accordance with SOPs for cleanliness and hygiene (e.g food preparation areas, control rooms, compactors and refuse areas)
  • Support others through the provision of reception services, events organisation, hospitality and catering, room set-up and restoration in accordance with SOPs and the task specification
  • Report issues and problems in accordance with SOPs
  • Log jobs and arrange for repairs and engineering maintenance in accordance with SOPs
  • Carry out inspections of premises and facilities to ensure the correct functioning of buildings and plant equipment in accordance with SOPs e.g. access systems, temperature checks, repairs carried out
  • Carry out minor repairs and maintenance or ensure that they have been carried out in accordance with SOPs e.g. changing toner, changing batteries, replenishing stationary, PPM audits
  • Report the correct operation of FM buildings and equipment in accordance with SOPs
  • Keep asset registers up-to-date (checks, reconciliation, record keeping) in accordance with SOPs
  • Complete and keep up-to-date personal development plans
  • Keep FM-related skills up-to-date
  • Keep FM-related knowledge up-to-date
  • Manage customer expectations in accordance with SOPs and organizational expectations
  • Communicate with customers confidently and clearly using communication methods that are appropriate to the situation in accordance with organizational expectations
  • Support the project team constructively and in a way that engenders positive relationships in accordance with organizational expectations
  • Report on the extent that objectives have been met and escalate any issues in accordance with organizational expectations
  • Your training plan

    Facilities services operative level 2. Training schedule has yet to be agreed. Details will be made available at a later date. 

    Requirements

    Desirable qualifications

    GCSE or equivalent in:

    • English (grade 4)
    • Maths (grade 4)

    Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.

    Skills

    • Attention to detail
    • Organisation skills
    • Physical fitness

    Other requirements

    The hired candidate will report to: CIVIC ADMINISTRATION MANAGER (VIA SUPERVISOR). SALARY BETWEEN: £16,591.90 to £22,071.09

    About this company

    The Town Council, located at Hertford Castle in the heart of the town, is responsible for a number of local services, facilities and the wellbeing of the local community.  The work of the council includes the delivery of services, improving quality of life and giving the community a voice for residents in Hertford, Bengeo and Hertingfordbury village. The diverse range of services provided include allotments on six sites, maintenance of Hertford cemetery and the closed churchyards, providing town centre CCTV cameras and the maintenance of the war memorial amongst others. The Council also run a programme of community events throughout the year in both the grounds of Hertford Castle and within the town centre. It promotes tourism to the county town through the Town and Tourist Information Centre, the business development of the town centre and has a number of grants available, up to £10,000, to help fund community projects. The elected councillors, from Bengeo, Sele, Castle and Kingsmead wards, attend regular meetings to discuss local matters, including planning within the parish boundary of Hertford, neighbourhood plans, and tourism and leisure within Hertford.

    http://www.hertford.gov.uk (opens in new tab)

    After this apprenticeship

    Further opportunities may be available after apprenticeship. Potential for employment within the industry, or seek further education once qualified. 

    Ask a question

    The contact for this apprenticeship is:

    HERTFORD TOWN COUNCIL

    Nick Kirby

    nick.kirby@hertford.gov.uk

    01992 552885

    The reference code for this apprenticeship is VAC1000283223.

    Apply now

    Closes in 6 days (Friday 15 November)

    When you apply, you’ll be asked to sign in with a GOV.UK One Login. You can create one at the same time as applying for this apprenticeship.

    After signing in, you’ll apply for this apprenticeship on the company's website.