TUI Retail Apprentice


Bromley, BR1 1RN

Closes in 5 days (Thursday 25 July)

Posted on 11 July 2024


A Level 3 TUI Retail Apprentice is required. Joining TUI Retail at our Bromley shop as an apprentice provides valuable insight into the world of travel. Our two-year apprenticeship scheme is structured to develop you to put customers at the heart of our business by creating unforgettable holiday experiences.

Annual wage
£13,530 a year

Minimum wage rates (opens in new tab)

The pay may be negotiated and may rise after a probation period has been successfully completed.

Training course
Travel consultant (level 3)
Flexibility to work variable shift patterns each week which include evenings and weekends in line with customer demand. Shift patterns are normally shared 4 weeks in advance. Days and shifts are to be confirmed.

37 hours a week

Possible start date

Sunday 11 August


2 Years

Positions available



As an apprentice, you’ll work at a company and get hands-on experience. You’ll gain new skills and work alongside experienced staff.

What you’ll do at work

  • You’ll be assigned a learning coach who will guide you for the duration of the scheme with the aim of you achieving a Level 3 Travel Consultant qualification, plus Functional Skills in English and maths (if required)
  • 6 hours of your working week (a minimum of six hours) will be set aside for you to work through the standards on your online learning platform, complete practical or written assessments and update your portfolio of work evidence

Where you’ll work

1 Widmore Road




An apprenticeship includes regular training with a college or other training organisation. At least 20% of your working hours will be spent training or studying.

College or training organisation


Your training course

Travel consultant (level 3)

Equal to A level

Course contents
  • Geography: Source and provide reliable and relevant geographical information that will help inform enquiries, support customers’ travel decisions and close sales
  • Travel Information: Source and provide accurate and relevant travel information that will ensure customers have a positive travel experience
  • Industry Practice: Carry out transactions, using a range of reservation and booking systems, according to standard industry practices and the procedures of the business, ensuring that customers are offered travel options that will meet their individual needs within agreed deadlines
  • Travel Options: Source travel options, work with relevant industry suppliers and produce detailed itineraries that best meet customers’ needs
  • Product and Service: Match customer needs to products and services and identify opportunities to upsell, suggest alternatives, introduce an enhanced competitive offer when appropriate and always aim to maximise profit when closing the sale
  • Customer: Engage customers by building rapport and take opportunities to adapt communication styles to match their needs and deliver an enhanced service which encourages repeat business and consistently aims to exceed their expectations
  • Legal and Compliance: Conduct the business transaction in compliance with travel industry regulations, approved codes of practice and business policy and continuously monitor the process to ensure accurate information and advice is given to customers
  • Industry Technology: Use technology effectively and efficiently and input data accurately in accordance with business procedures
  • Business: Actively support business performance by meeting agreed targets and providing travel solutions for customers varying needs and budgets in a way that is profitable to the business
  • Sales: Achieve and exceed commercial targets by applying selling techniques that are appropriate to all customer types, take opportunities to maximise sales for example by selling promotions and preferred supplier programmes and maximise financial performance by upselling, cross-selling and calculating fares and refunds accurately
  • Team and Personal Performance: Work constructively with team members to deliver travel plans and experiences that meet customer needs and recognise opportunities for self and team development to improve performance
  • Communication: Select and use appropriate methods of communication including digital technologies according to the customer and the nature of the travel details being conveyed, ensuring quotes and prices are presented accurately
  • Sustainability: Adapt working practices to minimise the negative effect on the environment
  • Your training plan

    This training plan has not been finalised. Check with this employer if you’ll need to travel to a college or training location for this apprenticeship.


    Desirable qualifications

    GCSE or equivalent in:

    • English & Maths (grade Grades 9 - 4)

    Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.


    • Communication skills
    • Attention to detail
    • Organisation skills
    • Customer care skills
    • Team working

    Other requirements

    Shop Opening Hours: Mon - Sat 09:30 - 17:30 / Sun 11:00 - 17:00

    About this company

    Be Yourself… Be Unique! TUI’s more than a brand, it’s who we are. Trusted – Unique – Inspiring. We’re the leading tourism business with diverse customers and over 67,000 employees. Together, we embrace different continents and cultures. We believe travel broadens the mind. Just like our customers, we’re on a journey - of development towards a more digital, connected and integrated future - but we haven’t arrived there yet. We believe that differences drive innovation and we’re encouraging an environment where diverse talent thrives. Inclusion is fundamental to everything that we achieve and it’s our unique colleagues that will shape the future of travel. The TUI Group includes over 400 owned hotels, 16 cruise ships, a digital platform for more than 160,000 tours, activities and experiences, strong tour operators, 1,200 travel agencies and leading online portals, five airlines with around 130 aircraft, and destination services in all major holiday countries around the globe. It covers the entire tourism value chain under one roof. This integrated offering enables us to provide our 21 million customers with an unmatched holiday experience in 180 regions. A key feature of our corporate culture is our global responsibility for economic, environmental and social sustainability. This is reflected in more than 20 years of commitment to sustainable tourism. In 2022 financial year the TUI Group with a headcount of around 60,000 recorded turnover of about €16,5bn and an operating result of €409m. The TUI Group’s share is listed in the FTSE 250 index, in the Quotation Board of the Open Market on the Frankfurt Stock Exchange, and regulated Market of the Hanover Stock Exchange. As part of our Diversity Equity and Inclusion policy we encourage applications from all sectors of the community. As a Disability Confident Employer we guarantee interviews to disabled applicants who meet the minimum criteria for the role and will make reasonable adjustments to assist in the interview process. Applications are open to all sectors of the community

    Disability Confident

    Disability Confident

    A fair proportion of interviews for this apprenticeship will be offered to applicants with a disability or long-term health condition. This includes non-visible disabilities and conditions.

    You can choose to be considered for an interview under the Disability Confident scheme. You’ll need to meet the essential requirements to be considered for an interview.

    After this apprenticeship

    • Our apprenticeships offer a great route into a varied and exciting career with TUI for the right candidate
    • Progression onto a level 4 qualification 
    • A career in the travel industry

    Ask a question

    The contact for this apprenticeship is:


    TUI Recruitment Team

    The reference code for this apprenticeship is VAC1000264121.

    Apply now

    Closes in 5 days (Thursday 25 July)

    When you apply, you’ll be asked to sign in with a GOV.UK One Login. You can create one at the same time as applying for this apprenticeship.

    After signing in, you’ll apply for this apprenticeship on the company's website.