Leisure Duty Manager Apprenticeship


Gloucestershire, GL14 2AF

Closes in 11 days (Thursday 1 August)

Posted on 11 July 2024


Freedom leisure actively promotes healthy lifestyles, and our community facilities are the perfect place to achieve this. This is a fantastic opportunity for the right candidate to earn a salary and gain a level 3 qualification.

Annual wage
£16,546.40 a year

Minimum wage rates (opens in new tab)

The pay may be negotiated and may rise after a probation period has been successfully completed.

Training course
Leisure duty manager (level 3)
Mon - Sun - Exact shifts to be confirmed, Including Evenings and Weekends.

37 hours a week

Possible start date

Thursday 8 August


1 Year 3 Months

Positions available



As an apprentice, you’ll work at a company and get hands-on experience. You’ll gain new skills and work alongside experienced staff.

What you’ll do at work

At Freedom Leisure you will work towards your L3 Duty Manager Apprenticeship Qualification over the course of 12-18 Months.

Leisure Duty Manager Apprenticeship L3 including Functional Skills in Maths and English, First Aid at Work and Pool Plant Operator qualifications.

Where you’ll work

Causeway Road


GL14 2AF


An apprenticeship includes regular training with a college or other training organisation. At least 20% of your working hours will be spent training or studying.

College or training organisation


Your training course

Leisure duty manager (level 3)

Equal to A level

Course contents
  • Lead and be accountable for the safe day to day running of a multi-functional leisure facility
  • Ensure the leisure facility is fully operational and staff and equipment are resourced and ready for customer use performing duties such as managing the setting up and take down of complicated equipment (trampolines and electronic swimming pool hoists) and maintaining the swimming pool (PH and chlorine levels)
  • Solve day to day problems to ensure the leisure facilities service standards are met and maintained
  • Plan, organise and manage the allocation and rotation of staff into specialist roles such as sports coaching, lifeguarding and reception duties to meet the daily programmed activities
  • Build effective team and individual relationships by supporting, motivating, developing and
  • Provide staff with open, honest and clear feedback and through decisive leadership during difficult/emergency situations ensure all staff adhere to agreed processes and procedures
  • Apply and adapt own leadership style to different situations and people to achieve desired outcome
  • Be accountable for the customer experience during shifts including the management of complaints and feedback
  • Ensure own and teams communications are delivered in a style and manner that is relevant to various customers such as adults, disabled, ethnic and minority groups
  • Manage all customer comments and complaints quickly and effectively, with a clear resolution. Ensuring these are recorded and analysed and put forward suggested recommendations for improvements where necessary to prevent any reoccurrence of problems
  • Perform regular audits and evaluations to monitor and review facility compliance with legislation and industry guidance such as fire exit checks, changing room cleanliness and pool water
  • Produce clear, informative reports on any incidents, accidents and occurrences in line with policies and procedures
  • Ensure resources (materials and equipment) are used efficiently by ensuring correct use in accordance with manufacturer’s instructions
  • Lead the team to ensure the promotion of the business brand by effective use of materials and communication
  • Produce regular reports for the Leisure Centre/General Manager on measures such as staff issues, customer complaints, events, and incidents and provide suggestions on how to improve the business
  • Manage and support budgets, sales targets and financial key performance indicators in own area of responsibility
  • Manage internal IT systems to support the effectiveness of the organisation and facility
  • Analyse and interpret financial reports, determining actions where appropriate
  • Monitor and audit stock control systems
  • Produce financial reports in area of responsibility and identify ways to reduce losses and turn around into a profit
  • Your training plan

    This training plan has not been finalised. Check with this employer if you’ll need to travel to a college or training location for this apprenticeship.


    Desirable qualifications

    GCSE or equivalent in:

    • None Required (grade C/4)

    Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.


    • Communication skills
    • Attention to detail
    • Organisation skills
    • Customer care skills
    • Problem solving skills

    About this company

    Are you a competent swimmer? Are you looking for an opportunity to move into the Leisure industry? Freedom leisure actively promotes healthy lifestyles, and our community facilities are the perfect place to achieve this.

    https://www.freedom-leisure.co.uk/ (opens in new tab)

    After this apprenticeship

    Progression within the company.

    Ask a question

    The contact for this apprenticeship is:


    The reference code for this apprenticeship is VAC1000264101.

    Apply now

    Closes in 11 days (Thursday 1 August)

    When you apply, you’ll be asked to sign in with a GOV.UK One Login. You can create one at the same time as applying for this apprenticeship.

    After signing in, you’ll apply for this apprenticeship on the company's website.